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Best Western Plus Rockwall Inn & Suites

Overview
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996 E Interstate 30, Rockwall, TX 75087-4823 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star accommodation
Additional information
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Offers from Best Western Plus Rockwall Inn & Suites
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (329)
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1 - 5 of 328 reviews
Reviewed 4 weeks ago

Have stayed at many Best Western Plus hotels and have always had an enjoyable stay. This one did not meet our expectations. The staff were friendly and helpful, but the rooms were smaller and not as clean as we have come to expect. The breakfast...More

Review collected in partnership with Best Western
Date of stay: November 2018
Thank Etouffe
Response from Himmat C, General Manager at Best Western Plus Rockwall Inn & SuitesResponded 4 weeks ago

I am sorry we did not meet your expectations. Our rooms and decor meet the Best Western Plus strict standards. I will address the cleanliness issues with my housekeeping staff. We hope you will give us another try.

Reviewed 30 September 2018

We stayed at this hotel when our granddaughter got married (9/28-29,2018) The odor was so bad when we opened the door! It smelled like smoke and some other horrible odor! With all our family we had rented five rooms and everyone said the same thing...More

Date of stay: September 2018
Thank Resort222785
Response from Himmat C, General Manager at Best Western Plus Rockwall Inn & SuitesResponded 2 October 2018

I am sorry we did not meet your expectations. Our complimentary hot breakfast is a popular amenity. I am sorry it didn't meet your standards. We would have gladly addressed these issues had they been brought to our attention during your two day stay. We...More

Reviewed 28 August 2018

Should have stayed elsewhere. Even a park bench would likely have been better. The bed was well past its use by date. Had to sleep in the middle to keep from rolling there anyway as it sagged so much. The pillows were lumpy and awful....More

Date of stay: August 2018
Thank Tupelo010835
Response from Himmat C, General Manager at Best Western Plus Rockwall Inn & SuitesResponded 29 August 2018

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed 21 July 2018

Very well maintained place, great room, comfortable bed, everything is very neat and clean, Staff is very helful and inviting. Front desk is very attentive. Loved the Exercise room. Breakfast was great too! Worth the Stay

Review collected in partnership with Best Western
Date of stay: July 2018
Thank calmbrain22
Response from Himmat C, General Manager at Best Western Plus Rockwall Inn & SuitesResponded 24 July 2018

We are so happy you enjoyed your stay! We take great pride in our excellent customer service as well as the clean comfort of our rooms. We hope to see you again.

Reviewed 3 June 2018 via mobile

We spent one night in this uncomfortable hotel. The air conditioner wasn't working properly and our room never cooled down. Our non smoking room reaked of smoke. This hotel was also very musty smelling. We were with a large family group and everyone talked about...More

Date of stay: June 2018
Thank RKe4
Response from Himmat C, General Manager at Best Western Plus Rockwall Inn & SuitesResponded 5 June 2018

I am sorry you did not enjoy your stay. I only wish you would have said something when you checked in. We would have gladly fixed the problem. Even installed a new AC unit if needed. As far as the credit card issues, on the...More

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About
Description
Awarded Certificate of Excellence for 4-years in a row 2012 to 2105. Welcome to "100% Non Smoking" Best Western Plus is Ideally located off I-30, Close to Beautiful Lake Ray Hubbard, City Center, Rockwall More Industrial Technology Park. Major Restaurant, Lounge and Shopping within close proximity. All guest rooms are spacious and tastefully decorated, each of our standard rooms are equipped with 40" LCD TV, Exec Desk/Chair, Coffee Maker, Iron/Board, Hair Dryer & Micro/Fridge. Our Mini Suites are with 42" LCD and a Sleeper sofa. Every morning starts with FREE HOT Breakfast, other amenities are Business Center, Indoor Pool/ Spa, Fitness Center & 1050Sq ft Meeting room. We are just 18 miles East of Dallas, Downtown and 43 Miles from DFW Airport. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Room Service
Restaurant
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
60
Price range
US$95 - US$127 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Plus Rockwall Hotel Rockwall
,
Best Western Plus Rockwall Inn And Suites
,
Holiday Inn Rockwall
,
Rockwall Holiday Inn
Location
United States > Texas > Rockwall
Hotel class
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
60
Price range
US$95 - US$127 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Plus Rockwall Hotel Rockwall
,
Best Western Plus Rockwall Inn And Suites
,
Holiday Inn Rockwall
,
Rockwall Holiday Inn
Location
United States > Texas > Rockwall
Photos
Traveller (47)
Room & Suite (66)
Pool & Beach (6)
Dining (4)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
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Questions & Answers
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jtrimble
15 June 2018|
Answer
Response from Sn0wb1rd | Reviewed this property |
I cannot. One would need to contact the hotel directly.
0
Votes
Room Tips
"Avoid rooms 102-106 for laundry noise"
daveashuk
25 Sep 2017
Read review
"Rear of hotel is somewhat quieter"
mmcginty99
21 Jun 2017
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"I didn't nor would I stay at this hotel. It was budget level quality."
382crystalp
15 Mar 2017
Read review
"The room I stayed in on the 3rd floor was quiet so i was able to sleep undistured"
carminebrooks
23 Dec 2016
Read review
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