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While some of our two day stay was OK, our overall experience was poor. The free breakfast was marginal at best, the freeway noise was ever present, the front desk took 15 minutes to check us in and got our name and room mixed with...More
Response from Lori J, General Manager at SpringHill Suites Dallas Richardson/PlanoResponded 17 May 2017
Thank you for your email and feedback. As we strive to provide award winning service. We failed in doing so during your recent stay. I've forwarded your comments to the appropriate department, to ensure these issues are corrected going forward. We hope to welcome you...More
As a seasoned hotelier of over 28 years this has been THE BEST EVER vacation that my family and I have had hands down. I am always THAT guest that will find something wrong in a room - we had 3 rooms and they were...More
Top notch Marriott property. Right beside the Methodist Hospital and easy access to the freeways. Plenty of food and shopping less than 5 minutes.
Had a great experience with maintenance and it was because of something we did to the toilet. Came up right away....More
Response from Lori J, General Manager at SpringHill Suites Dallas Richardson/PlanoResponded 14 March 2017
So glad to see you enjoyed your stay with us, and many thanks for the great comments. It looks like everything met your needs, and I'm especially pleased that my team was warm and welcoming, the breakfast was excellent and that you were able to...More
Check in was easy. Room was clean and staff was very friendly. There is an outdoor fireplace and a happy hour. Only issue is that there is nothing nearby to eat at least not within a couple of miles. It is near one of my...More
The hotel was very nice. The beds were very comfortable and the room was very spacious. The breakfast buffet needs some work. The bacon wasn't bacon. The bar was nice. Had a great stay and will stay again.