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Hyatt Regency North Dallas/Richardson

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Hyatt Regency North Dallas\/Richardson
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553 Reviews from our TripAdvisor Community

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Showing 540: English reviews
Broken Arrow OK, United States
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 days ago NEW

I stayed at Hyatt Regency North Dallas 3 days over Thanksgiving, 2016. Even though I've stayed there many times before, this time there were multiple problems on multiple levels. The room had several malfunctions all the way from a non-heating heater to a door lock that locked us out of the room for two of the three nights. The maintenance... More 

Helpful?
Thank Gene
Management response:

Mr. Gene, Thank you for taking time to leave your honest feedback. I know that you and I spoke on the phone after the weekend in regard to your stay and you were able to share these same concerns with me during our conversation. I do agree with you that as a team we missed multiple opportunities to properly assist... More 

Fort Worth, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

We used HGP points to stay at this property. Property is nice but experience even better. The breakfast buffet is one of the best I've ever experienced. Cured meats, large selection of breads pastries and meats, and omelets and French toast made to order.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Clint D
Midland, TX, United States
1 review
Reviewed 1 week ago

I have regularly stayed at the downtown Regency in Dallas, and this was my first foray into the north country. It is nicely located, with many advantages over going downtown. Although some minor problems associated with new employees, Sal Soleto (Front Desk Management) was really amazing. He represents all one would expect at this level of Hyatt properties. I would... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank georgelU2699VB
Management response:

georgelU2699VB, We are really glad to have helped in making your stay comfortable and enjoyable. We work very passionately as a team to ensure you receive the most out of your time away from home while staying with us. I do want to thank you for taking time to share your thoughts with me as well. It will only aid... More 

Chicago
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

Stayed here for three nights for my daughter's first child being born in a local hospital. I would agree with the previous poster "Manager". The hotel is worn out and in need of a major makeover, or should be sold off to another brand to get a fresh scrub. We arrived in our room to a plugged toilet and a... More 

Helpful?
Thank vactor
Management response:

Vactor, First I want offer congratulations on your new family member! Very incredible moment for you and your family! Outside of that I do apologize that you felt that our property was not up to your standards. Some of the issues you ran into are things that are up to us as a property to maintain such as the lights.... More 

Chicago, Illinois, United States
1 review
Reviewed 2 weeks ago via mobile

Awful hotel. Old. No refrigerators in room - no microwave. Old bathroom. I got totally price gouged ! The rate was $240 !!! So I expected a nice Regency - it was worse than La Quinta! I left a day sooner and went to the Hilton Granite Park / Plano. MUCH BETTER hotel - so choose that one - you'll... More 

Helpful?
Thank Pamela P
Management response:

Pamela P, I am sorry that you feel the way that you do regarding your stay with us and thank you for bringing this to our attention. With all of your concerns in mind I know that our team does care for you and your position and offered a few different options to assist when this was originally shared with... More 

Coram, New York
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 weeks ago via mobile

Great 5 day business stay. Rooms very clean. Nice pool and fitness center. Restaurant on site had great breakfast buffet. Restaurants are also within walking distance across street. Free shuttle to provide access to additional restaurants in area.

Helpful?
Thank Baywood99
Management response:

Baywood99, Thank you so much for your kind words regarding our property. We're very fortunate to have an incredible staff that truly enjoys making every guest stay great. I am glad that we were able to make your long stay away from home comfortable for you. Sal Soleto Front Office Manager More 

Stilwell, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Just checked in after 30 minutes to straighten out why my confirmation was in another name, but got to the room and found no refrigerator nor microwave. Their website advertises these things as "standard amenities". Standard, I guess, if you ask for them. Granted, they offered no objection, but why should I have to ask for them at a Hyatt?!... More 

Helpful?
Thank David H
Management response:

David H, I am sorry that you had some confusion during your check in. I am glad that we were able to protect the security of your reservation for you though while also having your name added properly to it. We do offer the microwave and fridge standard in our upgraded deluxe king bedroom and are completely complimentary upon request... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the Richardson Telecom and Insurance corridor, at the heart of the area's high-tech district and minutes from UT Dallas. Relax in our oversized rooms, furnished with plush Hyatt Grand Beds, flat-panel TVs with 60 HD channels, or try our thoughtfully sourced and carefully served cuisine through In Room Dinning. Use our 24 hour fitness center at your leisure, or relax at our pool, hot tub and shaded deck area. Socialize and dine at one of our two restaurants. Our shuttle service will take you anywhere within a 5 mile radius of the hotel, including two golf courses. We're also located near some of the nation's best shopping. ... more   less 

Additional Information about Hyatt Regency North Dallas/Richardson

Address: 701 East Campbell Road, Richardson, TX 75081 (Formerly The Richardson Hotel)
Region: United States > Texas > Richardson
Price Range: €92 - €177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency North Dallas/Richardson 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Hyatt Regency North Dallas/Richardson Hotel Richardson
Hyatt Regency Richardson
Hyatt Richardson
Richardson Hyatt
Hotel Style:
#5 Family Hotel in Richardson
#5 Business Hotel in Richardson
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency North Dallas/Richardson staff and other travellers.
2 questions
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Colorado Springs, Colorado
4 months ago
Killeen, Texas
over a year ago

See all questions (2)

Questions? Get answers from Hyatt Regency North Dallas/Richardson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay anywhere but here”
 of 5 bubbles ljmfit, 9 Nov 2016 | Read review
“Don't select the corner rooms, they're smaller.”
 of 5 bubbles Gautam_Iyer, 31 Aug 2016 | Read review
“Ask for rooms away from freeway and railway”
 of 5 bubbles 18DavidJ18, 20 Jul 2016 | Read review
“Best tip? Don't stay here. Or maybe have them hose the room down with Purell before entering.”
  • Lovely headboard again
  • Look at the headboard! What a dump. This is a Hyatt?
  • This mess was outside my room whenI first entered. I called down but not picked up till next day
 of 5 bubbles Hotelbuyer1, 16 Jul 2016 | Read review
“Corner Rooms are very nice and have microwaves in the room. Worth the few extra dollars”
 of 5 bubbles NewDelhiExpatIndia, 22 Jun 2016 | Read review
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