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Renaissance Dallas Richardson Hotel

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417 Reviews from our TripAdvisor Community

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Showing 410: English reviews
Euless, Texas
Reviewed 27 October 2015

My husband check in to the hotel and visited him for one night unfortunately I left my 21 k gold earrings and just remembered a day after he checked out. He called the desk and they said no lost and found. He called again and talk to the manager but no luck no earrings found.

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2Thank Sorrayda S
Allen, Texas
Reviewed 22 October 2015

I've stayed here off and on for a year or so. Used to the service was subpar for a Ren. Even a recent stay the valet was horrible and not helpful. I actually was in a bad mood and complained (figured they should know) and this trip they were AMAZING.. They even remember my name and are helpful. Desk staff...

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Thank Tami B
Reviewed 14 October 2015

The hotel design and room is totally outdated. The shower water is cold at night, no hot water at all. The cups in executive lounge are so dirty. The staff has little knowledge about Marriott promotion.

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Thank Jialei Faye Z
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Dear Faye, thank you so much for choosing to stay at our hotel while travels brought you to our area this week. I am so glad we had the opportunity to speak about your experience earlier on this week & hope the rest of your stay was more enjoyable than how it started! We are looking forward to our renovation...

Midland
Reviewed 13 October 2015 via mobile

We stayed at this hotel during the State Fair Rabbit Show. The hotel is beautiful and clean. The staff is friendly and professional. When booking online it stated that there was a parking fee, but I thought $15 per night a little high for self parking. The only encountered one problem during our stay. The housekeeper left the door open...

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Thank littlebrownhorse
St. Petersburg, Florida
Reviewed 9 October 2015

We had adjoining rooms in order to babysit our grandson. The rooms were comfortable and roomy. The amenities in the room were not that exciting as they only had tea and coffee. The service staff was very helpful by bringing up a small refrigerator and was very pleasant when delivering our room service meal for the child. The only issue...

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Thank Cyn818
Reviewed 9 October 2015 via mobile

This hotel looks nice from the outside and in the lobby, but then the facelift ends. The staff is not friendly, though the food we had at our business event was good. The room is very outdated with a small tv, bad lighting, limited outlets, not enough mirrors, and no clock. The bedding and towels are nice but that's about...

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Thank Alee514
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

Alee514 Thank you so much for sharing your observations and constructive feedback. We appreciate the opportunity to correct the concerns immediately. Our hotel will be going through extensive renovations toward the end of the year into next year in order to address some of your comments in regards to the condition of the hotel. We hope you will come back...

Reviewed 9 October 2015 via mobile

The hotel is casually stylish and very welcoming. All of the employees I came in contact with were very helpful and kind. I highly recommend it! I ordered non-feathered pillows and they had them to my room within 10 minutes. The gym has a few elliptical a, treadmills and a small assortment of machines and weights. It was clean and...

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Thank Christine T
Reviewed 26 September 2015 via mobile

I simply don't understand how this hotel can be rated so highly and how Marriott can claim that this hotel meets its standards. Broken fixtures in the halls, outdated and dirty room furnishings, it is comparable to a back-highway Super-8. I am told at check-in that there are no high floor rooms available and they give me a room where...

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Thank Havtaride
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

Havtaride, Thank you for taking the time to share your honest feedback. First, and foremost, I sincerely apologize for lack of a quality and up to standard hotel visit. As a Renaissance guest, you come to expect a high level of customer service and quality wherever you stay as a loyal guest to the brand. We did not provide you...

Wichita Falls, Texas
Reviewed 24 September 2015

We got this room after doing an express deal on price line. So, for the money it was a great hotel. We stay at 4 star hotels in the DFW on a regular basis and this one was one of the most disappointing, especially if I had paid full price. Rooms are just bland. The hotel grounds are pretty, but...

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Thank JRLT86
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

First, and foremost, I sincerely apologize for lack of comfortable during your stay. As a Renaissance guest, you come to expect a high level of quality wherever you stay as a loyal guest to the brand. We did not provide you with an exceptional stay. Our hotel will go through extensive renovation this upcoming winter which will address the feedback...

Cleburne, Texas, United States
Reviewed 20 September 2015 via mobile

Let me start by saying the staff was wonderful and did all they could do with tied hands. I stay at this chain often and have never been disappointed. This location, however, is way overdue for a renovation...in the common areas and rooms. The situation is dire, and the condition of the room made us uncomfortable. The lobby chairs are...

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Thank Maria M
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

I would like to thank you for taking time to share your observations with your stay with us. Our goal at the hotel is to exceed your expectations with our friendliness, competence, cleanliness, great food and the service of our entire team. First, and foremost, I sincerely apologize for lack of quality of the property. As a Renaissance guest, you...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Renaissance Dallas Richardson Hotel located right off of Hwy 75 North bound at the Galatyn Park (DART rail)exit and next to The Eisemann Center. Right in the center of the Richardson telecom corridor. Modern ecletic decor featuring hand blown glass work by atrist Jim Bowman. AAA Four Diamond Hotel with all of the expected amenities and services of a Renaissance. A warm Texas hospitality through out the hotel and expert Navigators to help you to "Live Life To Discover." ... more   less 

Additional Information about Renaissance Dallas Richardson Hotel

Address: 900 E. Lookout Drive, Richardson, TX 75082
Region: United States > Texas > Richardson
Price Range: €92 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Dallas Richardson Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Renaissance Richardson
Richardson Renaissance
Hotel Style:
#3 Business Hotel in Richardson
#3 Family Hotel in Richardson
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Questions & Answers

Questions? Get answers from Renaissance Dallas Richardson Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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