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La Quinta Inn & Suites Port Arthur

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La Quinta Inn & Suites Port Arthur
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95 Reviews from our TripAdvisor Community

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Showing 95: English reviews
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Reviewed yesterday NEW

Great place to stay very convenient location for restaurants and shopping. Great full breakfast everyday @ 5:30 a.m. Friendly staff clean rooms and really quite. General Manager on site everyday to answer any questions you may have. I have been staying here for several months and chose this hotel over the others closer to my work because of the awesome...

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Helpful?
Thank Louie L
Tracy, California
HOTEL’S FAVOURITE REVIEW
Reviewed 8 July 2016

We traveled to Port Arthur to visit family. My husband and I were traveling with our three dogs. Stayed exclusivly at La Quintas across the entire country. The day that we were traveling from San Antonio to Port Arthur we received a call from John at the Port Arthur La Quinta that there had been a mix up with our...

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Helpful?
Thank Laura F
About Hotel's Favourite Review
Port Arthur, Texas
Reviewed 5 days ago NEW

Have been staying at the Port Arthur LQ on business for the last 2.5 months, and have to say that your over all staff is great. Everyone is friendly and helpfull, and they keep the establishment cleand. And there is one who really stands out- Mariana Gonzales. She is always courteous, and has customer needs at the forefront of her...

Review collected in partnership with La Quinta
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Helpful?
Thank davidpowell2342
Gina A, General Manager at La Quinta Inn & Suites Port Arthur, responded to this review

Dear Mr. Powell: Thank you for your positive review of our property. Your feedback is appreciated! I will definitely share your positive experience with my staff. I am proud of my team & appreciate you taking the time to acknowledge the. We look forward to accommodating your lodging needs the next time you're in town!

Memphis, United States
Reviewed 7 March 2017

I stay at LQ's all across the country... this particular stay was close to the bottom as far as service... when I checked in, I was told "you are lucky we have a room, we are overbooked." I pointed out I was Elite status and my room was guaranteed, which was answered with a shrug. The desk clerk never asked...

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Helpful?
Thank Carissa A
Gina A, General Manager at La Quinta Inn & Suites Port Arthur, responded to this review

Dear Carissa: Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance and front desk...

Reviewed 25 January 2017

While the location of the hotel is good, the room we had was terrible. Not only was the bathroom dirty, the carpet/floor was very nasty. Additionally the room had a terrible odor. After speaking to the clerk on duty, I was assured that I would receive a call from the manager, however this did not happen. It is truly a...

Review collected in partnership with La Quinta
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Thank Peggy N
Gina A, General Manager at La Quinta Inn & Suites Port Arthur, responded to this review

Dear Peggy, I sincerely apologize for your stay being less than satisfactory. I have shared your review with my team and we are working diligently to correct these issues. I mailed you a free night certificate and hope that you will give LaQuinta another try. Again, I apologize for your disappointment. Sincerely,

Houston, Texas
Reviewed 19 January 2017

Front area is not welcoming. Just looked the front area could use a good power washing. People standing around smoking. The front lobby is sparse. The elevator carpet is filthy. Our room had a weird smell. We were near the road and the road noise was very loud. Just didn't feel clean overall. Did not eat breakfast. Would not stay...

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Thank bandit
Vidia P, General Manager at La Quinta Inn & Suites Port Arthur, responded to this review

Dear Bandit, I apologize for any inconvenience's you experienced while staying at our hotel. We are working diligently to repair, clean and get our property up to par. We hope that you would give us another chance the next time you are in town.

Texas
Reviewed 2 December 2016

Worse La Quinta I have stayed at. Hotel is under renovation and the room I had needed it with chipped paint, TV barely hanging on the wall and the bathroom needed some work as well. Hotel was EXTREMELY noisy with guests up and down the hall most of the night. My room was close to the elevator that had the...

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Helpful?
Thank TexTraveler778
LQ0869GM, General Manager at La Quinta Inn & Suites Port Arthur, responded to this review

Dear TexTraveler778, We apologize for any inconveniences you experienced during your stay. We are working diligently to improve our property. We do hope that you would give us another chance the next time you're in town. Hospitably yours, Gina Ardoin General Manager

Port Arthur, United States
Reviewed 2 December 2016

The staff was very friendly and helpful. The place is clean, the water pressure great, and its close to major roadways. I didn't get to explore the area, so I do not know what attractions are around it.

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Thank josephdI972IM
Dallas, Texas
Reviewed 29 August 2016

When I arrived, the clerk stated the room reserved for me was flooded (Red Flag)... so he would need to move me to a different room. When I arrived to this suite, the bedroom was flooded due to A/c Problems (Red Flag). I had to be move to another room, which smells like mildew (RED Flag). When I took a...

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Thank Gabriel K
Reviewed 25 August 2016

Hotel was well maintained, clean and staff was friendly and helpful. I am always especially appreciative of La Quinta's "pets are welcome" policy. It means a lot to those of us who have to travel with our non-human family members.

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Thank Jerry G

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about La Quinta Inn & Suites Port Arthur

Address: 7540 Memorial Blvd, Port Arthur, TX 77642-8179
Region: United States > Texas > Texas Gulf Coast > Port Arthur
Price Range: €95 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Port Arthur 2.5*
Number of rooms: 63
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn & Suites Port Arthur staff and other travellers.
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Questions? Get answers from La Quinta Inn & Suites Port Arthur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No opinion about room location. We were on the third floor. The elevator is slow but not a problem for our trip.”
noname1945, 31 Jul 2016 | Read review
“Choose a room away from the elevator.”
lthornton79, 19 May 2015 | Read review
“All rooms were easy access. Had view of parking area to look at boat. Also had onsite security.”
vpoole, 28 May 2014 | Read review
“No restaurant, rating is for breakfast bar.”
Godzira, 25 Feb 2014 | Read review
“The two room suites are nice, but don't take one that is on the end of the hotel closest to the freeway.”
haisler, 18 Jun 2013 | Read review
5 of 5