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It saddens me to have to write a negative review but I would never with our experience here on anyone else. We recently shot a commercial in Port Arthur and I brought down a crew of 15. I reserved 15 rooms at the Mainstays Suites...More
Accommodating staff, comfortable/clean rooms, and fresh coffee. Can’t complaint what-so-ever! Don’t hesitate to book a room if you need a quiet please to stay and are in the area. Rates are fair and reasonable.
The hotel pool was closed for cleaning the next day it was the chemicals turned my hair green and my silver jewellery black, when speaking to the staff member she told me it was my hair dye no apologies even when my eyes swelled up....More
Wonderful staff beautiful room and clean awesome bathroom with all the safety features very good breakfast very good Wi-Fi excellent all-around plenty things to do nearby would definitely use this place again
First impressions...the lobby was beautiful and staff was exceptionally accommodating. The property was well maintained. Our room had a few cosmetic issues such as fraying carpet and outdated furniture, but the rooms were spacious and clean.More
Thank Diana R
Response from Darshan458, Guest Relations Manager at MainStay Suites Port ArthurResponded 16 June 2017
Thank You for sharing your feedback with us. Coming soon you will have a newly designed lobby and guest room with new carpet and updated furniture. Until then our staff will continue accommodating and keeping the hotel clean and comfortable for future guest....More