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NYLO Plano at Legacy

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NYLO Plano at Legacy
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662 Reviews from our TripAdvisor Community

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Showing 653: English reviews
Grand Prairie, Texas
Reviewed 1 August 2014

The hotel has a unique and modern feel. However, the service and attention to detail was somewhat lacking. There was a very long line at check-in and a couple of the front desk staff were arguing slightly over which guest to take next. We planned a one-night stay just to enjoy a night away and a swim. However, the pool...

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Thank Kelly R
Los Angeles, California, United States
Reviewed 30 July 2014 via mobile

The bed was great! I like that the shower had a mirror inside. The room was a bit small, but fine for a couple nights. The pool area looked great! The only negative thing was the convenience store was completely bare. No toothpaste or fresh snacks

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Thank Christine H
Chicago
Reviewed 29 July 2014

The hotel was trendy and clean. The beds were the best! Very comfortable. The staff was very accommodating. The only negative was the long lines during check-in. I look forward to staying there again.

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Thank TribuChicago
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Thanks for staying at NYLO hotels! We receive a lot of positive feedback on our NYLO NYTE mattresses and they are for purchase so you can take that great nights rest home with you. We apologize for the wait at check-in. We look forward to seeing you again soon!

Tyler, Texas
Reviewed 27 July 2014

Our room never cooled properly. Room warm and humid. Had trouble getting staff at front desk. When I related problem, they offered no solution. He looked for room to move us, but never offered one- never sent maintenance. Temp in lobby was cool and hall air more comfortable and not humid. My poorest hotel experience.

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Helpful?
Thank Tom T
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Tom Please accept my apology for the air conditioning in your room not working properly. The hotel was sold out and for this reason we did not have another room to move you to. After looking into this matter yesterday our team is working to repair the unit right away. I hope you found my email response and gesture to...

Tulsa, Oklahoma
Reviewed 23 July 2014

Visited the NYLO with my daughters and friends for a shopping trip. We enjoyed the great location and the great vibe at the hotel. There was live music playing on the patio one evening which was nice. The hotel personnel were all very friendly and helpful. Susan H.

Review collected in partnership with this hotel
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Thank Susan H
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Glad to hear you had a successful shopping trip while visiting the area with your daughters and friends. Tax Free weekend is upon us and we would love to have you back at the hotel!

Little Rock, Arkansas
Reviewed 23 July 2014

The NYLO Plano is a nice hotel with a great design. The rooms are very small, so if traveling with a big family, this may not be the place for you. The rooms are equipped with everything you need, just cramped. They give an awesome discount for patients and families that are visiting Children's Medical Center in Plano.

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Thank Kelly E
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

We are happy to have had you stay with us. Our close proximity to Children’s can help in allowing our guest to focus on the larger concern at hand with minimal time to and from. Should your travels bring you back to the area we hope you will stay with us again.

Reviewed 21 July 2014 via mobile

I stayed here for 4 nights on a business trip. The pictures do really live up to Nylo's image. The exterior design is beautiful. The lobby is pleasantly different from other boutique hotels I've stayed at. The staff was great, especially at check in. The rooms are awesome, great comfortable beds and shower. The restaurant however was not so great....

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2Thank Abraham G
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Thank you for staying at NYLO for your recent business trip to North Texas. We receive great feedback on our NYLO NYTE mattresses and are available for purchase! We greatly appreciate your honest feedback regarding the restaurant service and have looked into this matter. Please be assured that we have made necessary adjustments so that this does not occur again...

Orange County, California
Reviewed 20 July 2014

NYLO Plano is our corporate preferred hotel in this area so I have stayed here over 10 times. Rooms have always been immaculate, good water pressure, free wi-fi, free parking, free water, comfy beds, great towels and linens. Just 3 problems that are management problems. I was one time given a key to an already occupied room, so I scared...

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Thank Thomas O
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Thank you for your honest feedback from your recent visit. We apologize for the mishaps and have taken your comments to the team to further grow from them. We do extend a breakfast buffet along with an al a carte menu. We have club NYLO for loyal guests like yourself, it is not a points based program so there is...

Lubbock, Texas
Reviewed 20 July 2014

Overall everything was very nice. Service was great, and I loved the overall feel of the room. There were some late night party people which we could hear through the door past midnight, but they didn't keep us awake. Also not the hotel's fault just thought I would mention it.

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Thank Kris W
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

We are glad you had a great stay and you enjoyed our staffs service at NYLO Plano. We try our very best to accommodate and make sure our guests are comfortable and have a relaxing nights rest during their visit. I apologize for the disruptive guests, in the future should a similar occurrence arise please notify a staff member and...

Edmond, Oklahoma
Reviewed 19 July 2014

I had a fantastic stay at NYLO Plano this weekend. I loved the unique, modern aesthetic. They had good food, comfortable beds, and a great atmosphere. I will definitely go back and highly recommend it!

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Thank Susan S
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Thanks for your awesome review! We love hearing that our guest had a fantastic stay. Come back and see us soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
NYLO Plano--the original NYLO hotel--blends NYLO's signature urban, industrial design with classic Texas comfort to provide an unmatched and highly social hotel experience. Business and Leisure travelers alike will enjoy chic loft-style accommodations, NYLO's signature LOCL Bar & Restaurant, a heated outdoor pool, a state of the art gym, and 1,800 square feet of meeting and event space. ... more   less 

Additional Information about NYLO Plano at Legacy

Address: 8201 Preston Road, Plano, TX 75024
Region: United States > Texas > Plano
Price Range: €97 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NYLO Plano at Legacy 3.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Nylo Plano At Legacy Hotel Plano
Nylo Hotel Plano
Hotel Style:
#4 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from NYLO Plano at Legacy staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Cable is free. The walls seem to be thick so you hear no other guests through the walls, which is a huge plus!”
 of 5 bubbles abowen69, 14 Mar 2017 | Read review
“Stay away from here. Many more reliable hotels nearby”
 of 5 bubbles rpodracky, 28 Feb 2017 | Read review
“4th floor was very peaceful and quiet”
 of 5 bubbles los499, 9 Nov 2016 | Read review
“Ask if they are having a party before you book”
 of 5 bubbles I3440RDmelissaw, 24 Oct 2016 | Read review
“Pick a room that doesn t give on the pool”
 of 5 bubbles danielrV8527RV, 19 Oct 2016 | Read review
5 of 5