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Extended Stay America - Dallas - Plano

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Extended Stay America - Dallas - Plano
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82 Reviews from our TripAdvisor Community

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Showing 82: English reviews
San Diego, California
1 review
Reviewed 1 week ago

I believed this "extended stay" type of hotel to be one that has all of the amenities already in the room. But I get there to find out that they have taken out ALL of the pots, pans, coffee maker, plates and silverware. WHAT? That's right. If you want them, you have to ask for them. THAT was the whole... More 

Helpful?
Thank BaileyDogsMom
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that our breakfast and dish process did not meet your expectations. However, I am grateful for the feedback you provided so we are able to continually improve our hotel brand. If you have any additional feedback, please reach out to me at dpo@extendedstay.com. I do hope... More 

1 review
Reviewed 4 weeks ago

We have been at the Extended Stay for close to 3 weeks due to our home being renovated. Honestly its has been the closest replacement to our home as possible. The front desk staff have been amazing and i would reccomend this hotel to anybody needing a place to stay when life throws a curve ball.

Helpful?
Thank Seth M
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

We appreciate you taking the time to share your experience. I am glad to see you were welcomed and treated wonderfully by our staff and that you would recommend our hotel to others. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
Reviewed 23 October 2016

Aside from having overall great customer service and cleanliness, the manager named Karen always goes out of her way to solve problems and make your stay as comfortable as possible. The staff are very courteous as well!

Helpful?
Thank Love L
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

The team and I appreciate your remarks. I am pleased to see you were well accommodated with excellent customer service. Our staff will be informed on the excellent job they are doing. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Jacksonville
1 review
Reviewed 15 October 2016

Over the Columbus Day weekend, the hotel chose to store its trash (including food waste) in the stairwell. It was there on the Friday when I checked in and on the Monday when I left. The smell progressively got worse as time went on. You also have to wonder about rats and roaches. By the way, trash was stored at... More 

Helpful?
Thank Keith A
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that there was unpleasant trash in the stairwells. We are sorry for this issue, but are happy to read your review so that we may improve on these issues. Thank you again for posting your review. I do hope that you... More 

1 review
Reviewed 11 September 2016 via mobile

We had home repairs that required us to stay at this location. We had the pleasure of being helped by Karen, Brittany, Rod and Renee. They were all friendly and helpful. Great during a super stressful time.

Helpful?
Thank zonabrown
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Your feedback is important. I am glad to see you provided with excellent customer service by our staff while your home received repairs. It must be a busy time for you so I am glad you were able to have a great stay with us. Thank you again for your review. It would be our pleasure for you to repeat... More 

1 review
Reviewed 5 September 2016 via mobile

I stayed at this hotel while I was doing some school in the area. At first sight it actually seems pretty nice until I got to the stair wells to go to the next floor. They are disgusting. Smelled absolutely terrible and have dried spills all over the floor and stairs. Once I got to my room and look decent... More 

Helpful?
Thank Joey R
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The uncleanliness issue you described is unacceptable, and I sincerely apologize for your experience. As our guest, you should not have had to endure this. In response to your feedback, I am going to make sure our housekeeping staff is conducting proper cleaning as... More 

1 review
Reviewed 2 September 2016 via mobile

I love the service that they have here and the people are really nice to the guest and everyone else. The service in the morning and evening are real good they are very helpful with everything that you need to know about.

Helpful?
Thank forevermylove
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

We appreciate you taking the time to share your experience. I'm glad to read you were well accommodated by our staff and were able to enjoy your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
Reviewed 31 August 2016

Thanks to Extended Stay America for making my stay wonderful. The services were excellent and all the Staffs were also kind and helpful especially Karen. I would certainly recommend this hotel to my friends.

Helpful?
Thank Bibin M
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

I appreciate you taking the time to write such a wonderful review. I am so ecstatic to know that we were able to meet your needs and provide a comfortable stay. Thank you again for your kind words. The staff and I would love to provide you with another enjoyable stay in the future. More 

Ankara, Turkey
2 reviews
Reviewed 27 August 2016 via mobile

I stay this hotel almost 10 months,location is very close to restaurants.....hotel rooms are clean also hotel staffs and manager are very helpful(thanks Karen).....also every room has a kitchen,you can get coffee machine or dishes from the reception...i recommend this hotel,good price and good hotel.....

Helpful?
Thank Sarper79
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Thank you for taking the time to write a review and for choosing to stay with us. I am glad to see you favored our convenient location, amenities provided in the rooms, and the attentiveness of our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to... More 

1 review
Reviewed 9 August 2016 via mobile

Great staff and manager, great location, I'm from Chicago and everyone makes you feel like your at home. 2 restaurants in or parking lot, stores in walking distance. Very safe feeling at this location. Would definitely recommend this hotel

Helpful?
Thank Giovanni S
Manager_11525, Manager at Extended Stay America - Dallas - Plano, responded to this review

Your experience is very important to us. I'm proud of our staff for providing you with customer service worth mentioning in your review. It is also great to see you found our location convenient to shopping and restaurants. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Dallas - Plano

Address: 2900 North Dallas Parkway, Plano, TX 75093 (Formerly Extended Stay Deluxe)
Region: United States > Texas > Plano
Price Range: €91 - €117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Extended Stay Plano
Plano Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Dallas - Plano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 414 is the most quiet because it's on the top floor and in the corner away from the traffic of Dallas North Tollway.”
 of 5 bubbles BaileyDogsMom, 24 Nov 2016 | Read review
“Do not choose a 1st floor room if you do not like pets.”
 of 5 bubbles lovel326, 23 Oct 2016 | Read review
“Clean and well lit rooms.”
 of 5 bubbles 194bibinm, 31 Aug 2016 | Read review
“Find a different hotel”
 of 5 bubbles 533jackm, 11 Jul 2016 | Read review
“I believe rooms on east side are much quitter, I mean if you are away from the pool on the 1st floor.”
 of 5 bubbles 536mahmudm, 15 Apr 2016 | Read review
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