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Comfort Suites Plano

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Comfort Suites Plano
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80 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Plano
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Showing 79: English reviews
Phoenix, AZ (USA)
Reviewed 20 December 2015

Very nice room but we had noisy, yelling, fighting neighbors two nights in a row... despite multiple calls & in-person complaints to the front desk. My points were not credited for this stay so now I get to deal with them further.

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Helpful?
1Thank gilli-girl
Vic P, Manager at Comfort Suites Plano, responded to this review

We are sorry another guest made it difficult for you. We have gone in and credited you points to your account for the hassle they caused you. We hope you will stay with us again next time you are in town so that you can experience just how comfortable your stay with us can be.

Plano, Texas
Reviewed 20 December 2015

Everything is great about this hotel. The lobby is beautiful and clean. The room was clean and presented nicely. The bathroom was clean and room service was very great. Wifi worked fast and furniture was new. The hotel is very modern and maintained well. I would stay here again!

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Helpful?
1Thank Nilav R
Vic P, Manager at Comfort Suites Plano, responded to this review

Thank you for that glowing review. It is great to hear when someone enjoys their stay with us. In fact, we hope to see you again soon so that you can experience the room and lobby changes we are finishing up to make everything even more modern.

A TripAdvisor Member
Level Contributor
9 reviews
4 hotel reviews
2 helpful votes
Reviewed 18 December 2015 via mobile

Very clean room with New furniture. WIFi worked fast and was free. Very friendly and helpful staff. We had trouble with our toilet and it was fixed right away. Great hotel overall. Close parking. Good breakfast. No complaints. We Will stay here many more times.

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Helpful?
1Thank A TripAdvisor Member
Vic P, Manager at Comfort Suites Plano, responded to this review

I am so glad we were able to provide you with an experience we can be proud of. I can't wait for you to visit again!

Dacula, Georgia
Reviewed 26 October 2015 via mobile

Beds are very comfortable. Hotel is very clean. My only complaint is the walls are a bit thin so I heard the lady in the next room talking on her phone. Other than that it is very comfy. Breakfast was very good too. It is right along the interstate so access is very easy.

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Helpful?
1Thank Lhutch72
Larkspur, Colorado
Reviewed 28 September 2015 via mobile

I was very pleased with my stay at the Comfort Suites in Plano, Texas. The hotel is very clean, updated, well maintained, and comfortable. The staff is extremely friendly and helpful. I received a great rate for a quality stay in some of the cleanest rooms I've seen. I was only supposed to be in Plano for 2 days, but...

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Helpful?
1Thank Cabbersham
Vic P, General Manager at Comfort Suites Plano, responded to this review

Thank you for taking the time to share your input regarding your recent stay at our hotel. I have shred your positive comments with our staff and they join me in thanking you for such kind words. We take pride in providing our guest excellent service and make them feel at home. We hope to see you again soon!

Clarksville, Tennessee, United States
Reviewed 14 September 2015 via mobile

We stayed here for vacation. Our room was very nice and the staff was very nice. The manger was great, I had a issue with something so I left a message for him to contact me about it, and he got right back with me. After speaking with him the issue was fixed.

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Helpful?
1Thank Tiffany D
Vic P, Manager at Comfort Suites Plano, responded to this review

Tiffany, Thank you for your kind words. We appreciate your business come back and see us when you are back in the area. Thank you, Vic 469-429-0700

Fort Worth, Texas
Reviewed 26 August 2015

The hotel itself is physically appealing and clean. Most of the staff is friendly and the location is convenient. However, the issues came when I had to check out a day earlier than originally booked. At checkout, I was provided a receipt charging me only for the 3 nights I actually stayed for. I was very pleased with the removal...

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Helpful?
Thank Javier R
Jordan P, Front Office Manager at Comfort Suites Plano, responded to this review

Good evening Javier In response to your review, we did not post any additional charges on your account. If I remember correctly you tecnically did stay 4 nights considering the fact you checked out after 4 o'clock, in which is 4 hours after our designated check out time. Although, we only charged you for a half day even though the...

Arkansas
Reviewed 25 July 2015

Won’t be staying here again. This Comfort Suites did not live up to what I’ve come to expect from Comfort Suites, having stayed in multiple ones in multiple states, this one is a the bottom. Typically love the space in both the King Suite and the Queen Suite, but this one was a long skinny room with no place to...

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Helpful?
1Thank BCNU_in_ARK
Jordan P, Manager at Comfort Suites Plano, responded to this review

On behalf of the Comfort Suites, I do apologize that our room size did not exceed your expectations. This is an issue that we have not had many complaints about but regardless I am sad to hear it was not up to your standards. We hope to see you again in the near future and maybe we could place in...

Dallas, Texas
Reviewed 20 July 2015

The room was nice and bed comfortable (loved all of the pillows). Breakfast was okay. I would like to suggest a mat be placed in front of the elevator. I fell when I stepped off of the elevator on Saturday afternoon due to wet floors from the pool. This was not only embarrassing but a little painful. The desk clerk...

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Helpful?
Thank Rubylb
Jordan P, Manager at Comfort Suites Plano, responded to this review

Thank you Ruby for the excellent review! I do apologize about the wet floor and I will make sure all staff members are staying aware of the conditions throughout the day. We hope to see you again soon!

Reviewed 7 July 2015

Decent size room, bed was comfortable, fair price, clean hotel (including lobby and breakfast area), very nice staff, close to other stores plus a mini store in the lobby. Overall a good experience,I would definitely stay here again.

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Helpful?
Thank Hassan G
Jordan P, Manager at Comfort Suites Plano, responded to this review

Thank you Hassan for the excellent review! Customer service is our top priority and I am glad that you were able to get that experience!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Laundry Service
Official Description (provided by the hotel)
The beautifully decorated Comfort Suites hotel, just off the President George Bush Turnpike, is centrally located in Plano, Texas. Our spacious, clean and decorated rooms feature microwaves, refrigerators, sofa sleepers, coffee makers, and more. ... more   less 

Additional Information about Comfort Suites Plano

Address: 2301 E President George Bush Hwy, Plano, TX 75074
Region: United States > Texas > Plano
Price Range: €92 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Plano 2.5*
Number of rooms: 76
Reservation Options:
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Hotel Style:
#8 Family Hotel in Plano
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Questions & Answers

Questions? Get answers from Comfort Suites Plano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from front desk.”
 of 5 bubbles DavidS713, 24 Nov 2016 | Read review
“Choose rooms away from the main Jupiter Road. Make sure you say hello to Jordan! Wealth of information from him about the area!”
 of 5 bubbles RRT10, 19 May 2015 | Read review
“I took room 318, very good, far from Elevator and ICE machine so not noisy.”
 of 5 bubbles alonsos451, 5 May 2015 | Read review
“Check for bugs”
 of 5 bubbles Grampa1951, 2 Dec 2014 | Read review
“Bring a swimsuit as there is an indoor pool and hot tub which is inviting. The workout room also looked nice.”
 of 5 bubbles cherylb28, 14 Oct 2014 | Read review
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