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Hilton Garden Inn Houston/Pearland

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Hilton Garden Inn Houston\/Pearland
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409 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston/Pearland
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Showing 403: English reviews
Level Contributor
3 reviews
Reviewed 21 March 2016

Hotel was clean, staff seemed unapproachable and was rude at times. Compared to our usual Embassy Suites, this one was lacking. Didn't get the room we booked, and we were disappointed. Got in late and that seemed to be an issue even though I called ahead and checked in on line. Breakfast was really expensive and not worth the money.... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carla E
Ft. Worth, United States
1 review
Reviewed 17 March 2016

This hotel is run down and needs work. There are no restaurants near. You have to drive at least 5-10 miles to eat, at least that is what the staff will tell you. Bathroom had stained washrags and towels and was not clean. Would not recommend.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cindy P
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Cindy, The one thing guest love about our hotel is how close and convenient we are to everything! Within 3 - 5 minutes you have over 35 restaurants to choose from that will surly meet anyone's dinning delights! We have walking and running trails just outside our door for the outdoor enthusiast, and movie theaters and much more just... More 

Houston Heights, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 March 2016

We live in Houston but my companion wanted to do something special for me. So, we check-in on Friday for one night. The room was nice and comfy, staff really nice and the hotel was really clean and nice.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank leecaston
Level Contributor
129 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 12 March 2016 via mobile

I spent a week here and felt like the property was nice, but could use some work in the area of room cleanliness and comfort. The room was fairly clean from a quick glance. However, when you sit down to work at the desk, anything you sit on it will stick. This includes your arms and any papers. Everything in... More 

Helpful?
Thank Wdavis80
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Wdavis, Please accept my apology that we did not meet your expectations with your room. We had just refinished many of our desk and night stands and unfortunately many of them had not dried properly and were left feeling sticky. We have now taken care of the issue. We appreciate you staying with us and we hope we will... More 

Campbell, California
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 March 2016

Stayed here for work and this is a typical, solid Hilton Garden Inn meaning friendly and professional staff, good workout facility, onsite restaurant. Additional pluses for this hotel include easy access to walking/running trails in the Shadow Creek area (across the street), close proximity to a number of restaurants, an HEB supermarket and a Walmart and quick and easy access... More 

Helpful?
1 Thank RKgobears
Casper, United States
1 review
Reviewed 29 February 2016

Very nice hotel in a great location for the work which I was doing. There are a few restaurants that are very close to the hotel. Downtown and great restaurants are only a few minutes away in a car. Typical Hilton hotel. Service was pretty good and the employees were all very professional in how they handled themselves.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ryan W
hamilton, Canada
1 review
Reviewed 23 February 2016

hotel located next to sewage plant often foul odors in hallways and outdoors around pool area. Improved management of bar and restaurant area is required for attention to details such as clean cups glassware plates and cutlery. Had to ask for clean replacements. Warm beer not good and small selection.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Frank H
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Guest. I am sorry that while you were staying with us we didn't meet or exceed your expectations as this is what we strive to do each and every day. Please note the unpleasant smell you encountered was actually from a chemical plant that was 20 miles away but unfortunately the wind was blowing in a certain direction and... More 

1 review
Reviewed 22 February 2016

I love staying at the Hilton Brand Hotels. The Pearland location is very warm and has a wonderful staff that was pleasant. The hotel is conveniently not far from shops and is close to the Hobby Airport location which was a plus for me. It was not directly located too close to the airport but definitely convenient enough for a... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 960patricew
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 February 2016 via mobile

I arrived a day earlier than my scheduled reservation and hotel was filled. The front desk worked really hard to find me an available room with at a good price point also. She worked really hard with her manager especially considering I am a Hilton Honors member. Additionally I filled out a hotel survey and the hotel manager responded to... More 

Helpful?
Thank roderickh141
Bryan, United States
1 review
Reviewed 10 February 2016

I was very impressed with my stay at this hotel! From the greeting at check in, to my room and accommodations! Great experience! Excellent groom staff. Impeccable clean bathrooms. I enjoyed the say it was first time.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jamie W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Houston-Pearland is a hotel and conference center. Each hotel room and suite features an adjustable bed, microwave, refrigerator, and free WiFi. There is 6000 sq. ft. of meeting space, AV equipment rental, catering services, and a 24-hour business center. Enjoy breakfast and dinner in the onsite restaurant, The Great American Grill. Evening room service is also available. Other premium amenities include a saltwater pool, 24-hour fitness center, and 24-hour convenience store onsite. ... more   less 

Additional Information about Hilton Garden Inn Houston/Pearland

Address: 12101 Shadow Creek Pkwy, Pearland, TX 77584-7288
Region: United States > Texas > Texas Gulf Coast > Pearland
Price Range: €83 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston/Pearland 3*
Number of rooms: 137
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Also Known As:
Hilton Garden Inn Houston/Pearland Hotel Pearland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston/Pearland staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston/Pearland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid the room directly above AC units”
 of 5 bubbles 769andrewp, 3 May 2016 | Read review
“Back side of hotel, off of the first floor are quietest areas.”
 of 5 bubbles DW75NW, 13 Jan 2016 | Read review
“Rooms on the front side may have a better view.”
 of 5 bubbles ChelseaHarrisD, 28 Jul 2015 | Read review
“If travelling with family, request connecting rooms.”
 of 5 bubbles Yamboree, 21 May 2015 | Read review
“Higher floor rooms much quieter.”
  • Bed Comfort
 of 5 bubbles MJS49, 22 Apr 2015 | Read review
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