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Hilton Garden Inn Houston/Pearland

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Hilton Garden Inn Houston\/Pearland
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422 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston/Pearland
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Showing 416: English reviews
Howell, United States
Reviewed 15 April 2016

I was pleased upon arrival with the lobby and decoration. The staff was friendly hand always greeted me with a hello or good morning, even when I wasn't looking to talk with them or in need of assistance. The room was comfortable and very clean, and I had no issues with their in room Wifi.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Michael A
Dallas, Texas
Reviewed 13 April 2016

Having stayed at this facility numerous times, the two bright spots of excellence have been the employees in the breakfast area and the housekeepers. Those individuals have been hospitable, skilled, and react with pleasure at any requests; however, each time I check in, the front desk displays the opposite behavior. Unfriendly, unapproachable, never smiled and a "don't bother me" attitude....

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Helpful?
Thank lcbj5577
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

I am so sorry that you're recent stay with us did not meet your expectations. Normally our Front Desk is praised over and over for how helpful they are and friendly, and where every guest is greeted with a warm hello and a big smile. I sincerely apologize that we fell short during your recent stay with us. We strive...

Baltimore, Maryland
Reviewed 12 April 2016

Had a great experience! The hotel was extremely modern & rooms were clean! Greatly appreciated the hospitality!! The customer service could not have been better! Extremely courteous staff and went above and beyond.

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1Thank 3blancaa
Reviewed 11 April 2016 via mobile

I am currently staying at the hotel for business. Having experienced many "chain" hotels throughout the US, Hilton garden is one of the best. I arrived tired after a long flight and the receptionist was extremely friendly and helpful. The first room I was allocated was in front of the air conditioning units on the roof and was rather loud,...

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1Thank tricky9579
Indiana
Reviewed 10 April 2016 via mobile

First off I want to say that the day staff on 4/9/16 should be commended. They are truly an asset to the property. We were booked there for an overnight stay after our cruise. After am exhaustive morning (initially being dropped off at the wrong hotel) the young lady that greeted us upon arrival was very empathetic to our needs....

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3Thank Alwayzalady30
Reviewed 9 April 2016 via mobile

The hotel had a great first impression from the exterior. The front desk clerk was disappointing as was the room service. I called in room service at 7:50PM and at 8:30 I still did not receive my food. I called to see what the hold up was and they didn't even have my order. The attendant who answered apologized and...

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Helpful?
Thank Colby I
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Sir, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a...

Reviewed 6 April 2016 via mobile

Nice area, went for a walk to see what I could find. Most shops were closed at 8:00 though. Room was clean and quiet, didn't even hear the elevator that was 20 feet away. Good size room and giant bathroom. No shampoo, two conditioners, not the end of the world. The restaurant looked more like a good diner and the...

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Thank DarrenKyle
Nutley, New Jersey
Reviewed 4 April 2016

Great hotel. Easy to access. Centrally located to all our events Easy to park. Very safe. This is the most annoying part of the trip. I can't submit the survey unless i write 200 characters Yyyyyyyyyyyy

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Thank 180gerardb
Buda, Texas
Reviewed 29 March 2016

Traveled here for business. Great location to stay. Not too busy for Houston area and safe. Also a good hotel for meeting customers if needed. All of staff was pleasant. Will surely return in the near future for business.

Review collected in partnership with Hilton Garden Inn
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Thank Thecoastie
Corsicana
Reviewed 26 March 2016

The entire stay was exceptional. From the moment I arrived to the time I checked out the staff was exceptional and top notch. I highly recommend this location to anyone who considering staying here!!!

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Thank Joshua_Sewell

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Houston-Pearland is a hotel and conference center. Each hotel room and suite features an adjustable bed, microwave, refrigerator, and free WiFi. There is 6000 sq. ft. of meeting space, AV equipment rental, catering services, and a 24-hour business center. Enjoy breakfast and dinner in the onsite restaurant, The Great American Grill. Evening room service is also available. Other premium amenities include a saltwater pool, 24-hour fitness center, and 24-hour convenience store onsite. ... more   less 

Additional Information about Hilton Garden Inn Houston/Pearland

Address: 12101 Shadow Creek Pkwy, Pearland, TX 77584-7288
Region: United States > Texas > Texas Gulf Coast > Pearland
Price Range: €94 - €158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston/Pearland 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Hilton Garden Inn Houston/Pearland Hotel Pearland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston/Pearland staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston/Pearland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“From Beltway 8, get off a Cullen, take a Right on McHard which turns into Shadow Creek. You totally avoid the congestion at 288!”
 of 5 bubbles oakesgirl2016, 12 Dec 2016 | Read review
“avoid the room directly above AC units”
 of 5 bubbles 769andrewp, 3 May 2016 | Read review
“Back side of hotel, off of the first floor are quietest areas.”
 of 5 bubbles DW75NW, 13 Jan 2016 | Read review
“Rooms on the front side may have a better view.”
 of 5 bubbles ChelseaHarrisD, 28 Jul 2015 | Read review
“If travelling with family, request connecting rooms.”
 of 5 bubbles Yamboree, 21 May 2015 | Read review
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