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BEST WESTERN Inn & Suites

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331 Reviews from our TripAdvisor Community

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Showing 324: English reviews
San Marcos, United States
Reviewed 1 November 2016

Primarily we stay at Best Western or La Quinta. First time at this particular Best Western in New Braunfels,Texas. It met the high standard I am accustomed to at Best Western. Will stay there again in near future.

Review collected in partnership with Best Western
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Helpful?
Thank Judy B
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this great review on our hotel in beautiful New Braunfels, TX. My staff and I strive to bring the best service and accommodations to our guests each and every day. We are here to create an experience for our guests that they will remember forever, and we are pleased we managed to do that for you. We...

Paris, France
Reviewed 23 October 2016

The attendant was very welcoming, the room clean and large and the situation convenient, easy to find. We came back again later in the month as we were attending concerts in the area. We'll come back in our futur travels in Texas.

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Helpful?
Thank Dominique G
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to leave your review. We are always pleased to receive high praise from returning guests. We look forward to seeing you again soon. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Tyler, Texas, United States
Reviewed 18 October 2016

Had a great stay at this hotel. The staff was very friendly and helpful. I just wish I had gotten their names. The nice lady breakfast attendant was extremely nice and made sure that we had everything we needed. Also the breakfast was good, especially the sausage patties. The room was clean and had comfortable beds. Hotel was easy to...

Review collected in partnership with Best Western
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Helpful?
Thank Jane P
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for choosing to stay with us at Best Western Inn and Suites in New Braunfels. Thank you again for taking the time to leave us a wonderfully positive review and for your kind words regarding our breakfast attendant. I'll be sure to pass them along to her. We're pleased your stay with us was so enjoyable and we...

Roswell, New Mexico
Reviewed 13 October 2016

It was ok but had parking outside room . old fashion room . clean and breakfast good but would have stayed at comfort suites instead . It cost only 10 dollars more. Prefer indoor hallways more than door on outside and stairs. Probably won't stay there again I like hotels with indoor hallways and elevators and indoor pools etc.

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Helpful?
Thank NMWildfire
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to leave your review. We are a property that has both rooms that open up from an outside entrance and those that open up inside an interior corridor. Perhaps next time you'll consider staying in one of our executive/suites and you will enjoy your stay more. Thank you for staying with us. Becky Alizadeh...

Tomball, United States
Reviewed 28 September 2016

Room was in excellent condition and the continental breakfast was better than most for the price. Overall it was a pleasant experience. I would recommend The Best western to anyone looking for a good value.

Review collected in partnership with Best Western
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Helpful?
Thank Richard B
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for choosing to stay with us at Best Western Inn and Suites in New Braunfels. Thank you again for taking the time to leave us your review We're pleased your stay with us was enjoyable and we hope to see you again in the near future. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Baytown, Texas
Reviewed 25 September 2016 via mobile

The Western has come a long way. The rooms were very clean. No blankets. ...you had to ask for one. Very good shower pressure. Average breakfast. Cable stations don't lineup with the guide on tv. No elevator for anyone that is handicap. Rooms had fridge and microwave.

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Helpful?
Thank Marijane H
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you leaving your review. To be clear, we DO have handicap accessible rooms downstairs on the first floor. Had you been in need of one, we would have gladly accommodated you by switching your reservation into one. The blankets on our beds come sandwiched in between the sheets that are on the bed. They are easy to overlook at...

Reviewed 23 September 2016

We have stayed in this hotel on previous occasions. The staff is always friendly and helpful. The rooms are always clean. The breakfast is hot and fresh with a good variety. The pool was clean and there were tools provided poolside.

Review collected in partnership with Best Western
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Helpful?
Thank elroys588
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to leave your review. We are always pleased to have return guests stay with us with such positive things to say. We look forward to seeing you again. Becky Alizadeh Guest Relations Manager NBHospitality@yahoo.com

hebron, ky, United States
Reviewed 23 September 2016

good pool and pool area, good breakfast, above average room, good staff, exterior doors, quiet atmosphere, location is perfect for surrounding entertainment, close enough to austin for day trip, close enough to san antonio close enough for day trip. Plenty of restaurants within short distance

Review collected in partnership with Best Western
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Helpful?
Thank Paul K
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to leave your review. We are pleased you enjoyed your stay. We look forward to seeing you again. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

United States
Reviewed 15 September 2016

I made reservations on line. Upon arrival the clerk checks us in and explains what stairs to take. I asked about the elevator, she said we don't have one. I said my daughter is expecting and I am not able to carry luggage up stairs. She said she could relocate us. She checked and the only thing left was the...

Review collected in partnership with Best Western
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Helpful?
Thank Michael F
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your feedback of our location in New Braunfels, TX. We are sorry to hear about the issues you experienced with the lack of stairs. We do have handicap accessible rooms located on our bottom floor. I believe you were offered a handicap room that was at the executive/suite level which does come with a slightly higher price...

Reviewed 11 September 2016

We always choose this Best Western when in town or when we have extra family staying in the area. The staff is always friendly. The hotel is centrally located and well appointed. Breakfast is great. Overall it's a fabulous value. We think you'll like it :D

Review collected in partnership with Best Western
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1Thank Caroline E
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for this review. We continually love to hear feedback on how we can improve on our guests expectations. In your case, I am happy to hear you are continuing to be satisfied with your stays here. We look forward to seeing you again. Thank you, Becky Alizadeh nbhospitality@gmail.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 

Additional Information about BEST WESTERN Inn & Suites

Address: 1493 N I-H 35, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Price Range: €62 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
Number of rooms: 60
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Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
Hotel Style:
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inn & Suites staff and other travellers.
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Houston, Texas
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Questions? Get answers from BEST WESTERN Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room or park near the stairs as there is no elevator.”
 of 5 bubbles BengalTexans, 9 Aug 2016 | Read review
“get a room close to the lobby so you can take breakfast to yuor room if the loby is full of hungry travellers”
 of 5 bubbles kpegues, 7 Aug 2016 | Read review
“They have both inside & outside access rooms.”
 of 5 bubbles carrot9936, 23 Jul 2016 | Read review
“very quiet, suites are roomy, and breakfast has many choices (hot or cold)”
 of 5 bubbles travelerfun01, 10 May 2016 | Read review
“Must request the closest-to-front desk section of rooms.”
 of 5 bubbles DalTx214, 25 Apr 2016 | Read review
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