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All reviewsfront deskbreakfast ladyroom was cleanwafflesking suitenice staywould stay here againconvenient locationoff the highwaystayed one nightsan antonioeasy accesshousekeeping staffvery nice hotelbreakfast barfree breakfasthill country
Clean hotel in a relatively quiet area even though it is located by the freeway. Very friendly staff and clean rooms. You won’t go wrong staying at this hotel. Very nice place for business or pleasure.
Hotel is in a very convenient location, close to the freeway and close to a very nice shopping center and a huge brand new HEB grocery store. Many fine restaurants are close by. The staff at the hotel is great and the rooms are very...More
We found our room to be very clean and quiet. The front desk personnel in the evenings was super friendly and she was so helpful, going out of her way to help us have a wonderful experience exploring New Braunfels. A real treat after spending...More
We arrived at 3 pm and checked in then left hotel to go visit friends. When we came back around 10:30 the room had a musty smell. We over looked and and tried to go to sleep. The pillows we so high that my wife...More
Thank Jess M
Response from Best W, Manager at Best Western Inn & SuitesResponded 1 week ago
Thank you, for your review. We only use Comforel ® pillows at our location, as do many other hotels in our brand. I apologize these are not to your preference. It is strange you smelled a musty smell in your room. We have a thorough...More
I would not recommend to stay here. It's over priced and Rooms are dirty and old. smells bad. Also when you walk in to bathroom you find a hair in tub. Oh no who wants to stay here with hair!!! Front desk is very poor...More
Thank nikki c
Response from Best W, Manager at Best Western Inn & SuitesResponded 3 weeks ago
Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels. I apologize for your issues with your room. We do everything in our power to make sure our guests have a great experience staying with us and will...More
Response from Susanna P | Reviewed this property |
The hotel is older style with outside rooms where the room entrance is right where you park your car. Executive queen is inside. We had a standard room which was comfortable and clean with plenty of space. Seems like they... More
The hotel is older style with outside rooms where the room entrance is right where you park your car. Executive queen is inside. We had a standard room which was comfortable and clean with plenty of space. Seems like they have a few tradespeople stay there who were grilling out front of their room. Seemed kind of odd but they were nice and didn't bother anyone.