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Best Western Inn & Suites

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Traveller (10)
Room & Suite (3)
Dining (2)
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Overview
  • Excellent45%
  • Very good27%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“front desk”(42 reviews)
“breakfast lady”(5 reviews)
“room was clean”(24 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Offers from Best Western Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Reviews (410)
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173
109
69
31
20
Show reviews that mention
All reviewsfront deskbreakfast ladyroom was cleanwafflesking suitenice staywould stay here againconvenient locationoff the highwaystayed one nightsan antonioeasy accesshousekeeping staffvery nice hotelbreakfast barfree breakfasthill country
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1 - 5 of 402 reviews
Reviewed 1 week ago via mobile

Clean hotel in a relatively quiet area even though it is located by the freeway. Very friendly staff and clean rooms. You won’t go wrong staying at this hotel. Very nice place for business or pleasure.

Thank R. V
Hotel's Favourite
Reviewed 14 May 2018

Hotel is in a very convenient location, close to the freeway and close to a very nice shopping center and a huge brand new HEB grocery store. Many fine restaurants are close by. The staff at the hotel is great and the rooms are very...More

Thank Janice S
Reviewed 3 weeks ago

We found our room to be very clean and quiet. The front desk personnel in the evenings was super friendly and she was so helpful, going out of her way to help us have a wonderful experience exploring New Braunfels. A real treat after spending...More

Thank j8983
Reviewed 3 weeks ago

We arrived at 3 pm and checked in then left hotel to go visit friends. When we came back around 10:30 the room had a musty smell. We over looked and and tried to go to sleep. The pillows we so high that my wife...More

Thank Jess M
Response from Best W, Manager at Best Western Inn & SuitesResponded 1 week ago

Thank you, for your review. We only use Comforel ® pillows at our location, as do many other hotels in our brand. I apologize these are not to your preference. It is strange you smelled a musty smell in your room. We have a thorough...More

Reviewed 3 weeks ago

I would not recommend to stay here. It's over priced and Rooms are dirty and old. smells bad. Also when you walk in to bathroom you find a hair in tub. Oh no who wants to stay here with hair!!! Front desk is very poor...More

Thank nikki c
Response from Best W, Manager at Best Western Inn & SuitesResponded 3 weeks ago

Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels. I apologize for your issues with your room. We do everything in our power to make sure our guests have a great experience staying with us and will...More

View more reviews
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Details
Price range
US$99 - US$235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$99 - US$235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (10)
Room & Suite (3)
Dining (2)
Pool & Beach (1)
Questions & Answers
Ask a question
Waggsgirl
30 July 2016|
Answer
Response from DosPlumas |
I believe their policy is 24 hour notice but you might want to call the front desk to verify that....
0
Votes
mlb56003
26 June 2016|
AnswerShow all 5 answers
Response from Susanna P | Reviewed this property |
The hotel is older style with outside rooms where the room entrance is right where you park your car. Executive queen is inside. We had a standard room which was comfortable and clean with plenty of space. Seems like they... More
0
Votes
Room Tips
"None , old rooms"
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"They offer a king suite with Jacuzzi tub which is super nice after a long drive."
Read review
"King suite"
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"peaceful quiet place to sleep, and the rooms are very clean"
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