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We are IHG platinum members. This hotel does not honor upgrade requests. The hotel itself is what it is, but it's sad to say for being brand loyal the management here is not customer loyal. They also did not offer anything upon arrival for platinum...More
Nice and helpful receptionist and staff. The room was clean and the bed was quite comfortable. The microwave and mini fridge in the room was a plus. There was complimentary ice water and coffee 24/7. The complimentary breakfast choices were plenty and adequate. The pool...More
Thank Maria L
Response from HIE N, General Manager at Holiday Inn Express Hotel & Suites - NacogdochesResponded 1 week ago
Thank you so much Maria for sharing.
We are happy you enjoyed your stay and we look forward to hosting you again next time you are in the area.
I understand policy is policy and rules are rules and I have always carefully cancelled every reservation that I could not keep (Diligently). I fell very ill and simply forgot to cancel my reservation. The GM, gives me a word-for-word book slamming of the policy...More
1 Thank Ashley A
Response from HIE N, General Manager at Holiday Inn Express Hotel & Suites - NacogdochesResponded 28 January 2018
Again, another review on another social media site I have no reservation under this name so we are guessing you are using friends or families accounts to help you in your campaign against our hotel since I only have had one current issue like this....More
We stayed at the Holiday Inn Express in Nacogdoches for two nights. The beds are always comfortable. I usually choose Holiday Inn Express because I have Fibromyalgia and I can get a great night sleep on their beds. Rooms were clean and Service was Great!...More
Thank linda p
Response from HIE N, General Manager at Holiday Inn Express Hotel & Suites - NacogdochesResponded 5 December 2017
Thank you, Linda
We are happy you choose to stay with us and we look forward to having you back again soon.
Very very happy with the room nice and clean, bed was new and very comfortable. TV was good, room was well-furnished microwave fridge WiFi was acceptable. Wish I could have given it a four-and-a-half but it's not quite a 5.More
Thank ED B
Response from HIE N, General Manager at Holiday Inn Express Hotel & Suites - NacogdochesResponded 4 December 2017
Thank you, Ed
We hope to see you again next time you are in the area.
We are having the wifi upgraded in the next 2 weeks just waiting on some equipment to arrive so if that is what was keep up from the full...More