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Cleopatra Palace Hotel

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Cleopatra Palace Hotel
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2,783 Reviews from our TripAdvisor Community

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Showing 2,106: English reviews
Reviewed 13 November 2015 via mobile

Positive points- great location, up graded us to a suite. Great breakfast listening to pianist. Love the plunge pool on balcony. Negative points- not informed of major roadworks right outside our room on check in, starting at 07.00. Hard Rock cafe next door. Music going on until 02.00. Cleaners wanting to empty pool in the morning when we use it...

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Thank Jane K
Burnley, United Kingdom
Reviewed 12 November 2015

Excellent room with pool views and a breakfast that caters for ALL tastes. The staff around the poolside bars were pleasant and attentive. Try a frozen beer glass from the pool bar, nothing was too much at the Cleopatra Palace

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2Thank Holidaysarespecial
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you for your short but positive review. I´m glad to know that your recent stay with us has been pleasant and I hope there will be many more in the near future. Best regards, Alejandro Crespo General Manager

Moscow, Russia
Reviewed 12 November 2015

We (my wife, daughter and I) stayed a week in the "Cleopatra Palace". Hotel has perfect location, especially for those who love ocean and sky. Just book ocean view room (we were on the 4-th floor) and you will enjoy panoramic sight from early sunrise till colourful sunset under accompaniment of ocean waves. Also hotel has very good buffet and...

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2Thank Alexander D
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for your nice comments. I´m glad that your stay with us has been so pleasant and to know that you have enjoyed one of our sea view superior rooms at the Cleopatra Palace. Nothing could please me more than welcoming you again in future visits to Tenerife. I suggest you to contact us for...

Kilmarnock, United Kingdom
Reviewed 11 November 2015

This was our fifth stay in this hotel. It has a superb location, both for beach and local restaurants. We were in bed and breakfast basis. Breakfasts were good. Rooms are a good size and wi fi is good everywhere in hotel (recently upgraded ). Pool area is good and quiet. If you prefer a livelier day then the sister...

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Thank Colin_Cameron1
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for your nice words and for your loyalty throughout the latest years. I´m happy to know that you have enjoyed your stay with us once again. Regarding the street protesters, I can assure you that none of them belongs to this resort or has ever worked here. Unfortunately anyone who wishes to be seen...

Doncaster, United Kingdom
Reviewed 11 November 2015

My wife and I have just returned from a 10 night stay in the Cleopatra Palace and have differing opinions. Here are points we agree on: Pros: All staff very friendly, especially Adrian our waiter, in the restaurant. Location is right in the heart of the action. Rooms, pool area and public spaces clean. Showers have good pressure and plenty...

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Thank stephen j
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share with us the pros and cons of your recent stay with us. I wish there were only pros but I must assume that we can not please everyone although we always try. I suggest you to request a quiet room on your next booking, or specify that you...

scotland
Reviewed 10 November 2015

I am staying here at the moment and I'm glad I chose this hotel. Checked in by the lovely Katie and nice glass of cava on arrival from Ricardo before he took us to our room. Plunge pool with enormous balcony on top floor ( 4 floors high ) , I've had more modern rooms on holiday before, but this...

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2Thank boboScotland
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for your nice comments and your nice words to our staff. I´m really happy to know of your satisfaction with our service and I will pass your congratulations to the staff members mentioned by you so that they can feel proud too. We will be happy to welcome you again in March 2016. Do...

Belfast, United Kingdom
Reviewed 9 November 2015

Visited Oct with 2 children and parents. We had 2 rooms. Expected so much more from this hotel as I have passed by it on previous trips to Tenerife and always thought I would like to stay there. The hotel is lovely from the outside and the reception and communal areas are beautiful….BUT. Once you go into the rooms, it's...

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4Thank Leesa H
Loughton, United Kingdom
Reviewed 9 November 2015

Good value for price we paid. Hotel needs a bit of TLC and just couple of negatives which are: the room/bathroom could have been cleaned a bit more thoroughly, hit and miss whether the bath or floor was cleaned at all! The bed was very comfortable and air con very quiet too (Rm 9217). Room had lovely view over the...

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Thank LittleSueC
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to post your comments about your recent stay with us. I´m glad to know that the general balance of your holidays has been positive, in spite of the few points you consider we need to improve. We will take your suggestions about our dinner buffet and room cleaning into consideration....

market harborough
Reviewed 8 November 2015

GOOD POINTS location beach is 10 metres from the hotel the newly modernised centre is very close Wi-Fi is superb, the best we have ever had, at any hotel, we could even get it on the beach! food at breakfast was good quality (except the omelette) interconnecting rooms were very nice & clean too pools were clean & towels readily...

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2Thank jon-grimmett
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you for your review. I´m sorry about the negative points you have mentioned. Our pool attendants should retire any towel left on a sunbed before nine in the morning so that all customers may use this facility. Sometimes the high occupancy makes this task difficult but we will reinforce this procedure to make sure it is being...

Adlington, United Kingdom
Reviewed 7 November 2015 via mobile

Great location and very good hotel and staff. Breakfast good but bit of a free for all. Would be better to be taken to an available table and tea and coffee brought to you for this rated hotel. Pool and pool area lovely. Pool attendants very helpful and willing to assist. Room Very clean but tea and coffee facilities should...

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1Thank Dollytops
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for your review and for your suggestions regarding our buffet service and room amenities. I hope you have enjoyed your holidays with us. We will be happy to welcome you again in future visits to Tenerife. Do not hesitate to contact us if you need any assistance with your booking. Best regards, Alejandro Crespo...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 

Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: €127 - €203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Reservation Options:
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas
Hotel Style:
#6 Family Hotel in Playa de las Americas
#6 On the Beach Hotel in Playa de las Americas
#7 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Cleopatra Palace Hotel staff and other travellers.
281 questions
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Caernarfon, United Kingdom
over a year ago
Blackrock
2 months ago
Rochdale, United Kingdom
5 months ago
Belfast, United Kingdom

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Questions? Get answers from Cleopatra Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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