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Cleopatra Palace Hotel

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Cleopatra Palace Hotel
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2,565 Reviews from our TripAdvisor Community

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Showing 1,951: English reviews
London, United Kingdom
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 3 weeks ago

i was recommended this hotel by trip adviser and although the hotel was in a great position, and the welcome was very good on arrival , from then on I was dissapointed . the rooms are so old and tired that the whole place needs refurbishing, they must be 25 years old now , the green furniture is so dated... More 

Helpful?
Thank douglas s
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Douglas, Thank you very much for posting your impressions about your recent stay with us. All kind of feedback is very important for us, it gives us the chance to improve and continue working hard to make our guests holidays an unforgettable experience. As you can read in other reviews, we are aware that they need a change and... More 

Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 weeks ago via mobile

Was recommended this hotel by a friend. Checked it out with all the usual websites. Booked it and will be booking again next year. Location is just perfect, beach, shops, nightlife, bars, restaurants supermarket. You can walk along promenade in either direction for More beaches shops bars, or just a stroll. I wanted a quiet stay and catch up on... More 

Helpful?
2 Thank IanCraythorne
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for taking time to write your comments and share it with other travelers on Trip Advisor. We are truly happy to know that your stay with us was pleasant and we can only say goodbye with the hope of welcome you soon again. Warmest regards, More 

Reading, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 weeks ago

Have just returned from a weeks stay at Cleopatra. The location is great for the beach, many restaurants and bars, supermarkets, all within walking distance. The area is touristy and high end with many designer shops. The rooms, although a little dated, are large and cleaned daily. We always had fresh towels. The hotel itself is very quiet! (we did... More 

Helpful?
5 Thank Suzi_B_13512
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Suzi, Let me thank you for taking the time to write such a detailed review about your recent holidays in our Hotel Cleopatra Palace. This is right to say that Cleopatra Palace is a quiet hotel focused on well-being and relaxing holidays and this is why the entertainment is limited. If you prefer a more lively atmosphere, let me... More 

Bury, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

Cleopatra Place Hotel, we found the rooms needed a makeover. Very dated & tired !!! We were disappointed, our expectations were for a better, larger room for the price we paid. Also, a hidden extra cost, to use there fridge, was over the top !!!! The breakfast was very good with a wide range of foods on offer. Not very... More 

Helpful?
3 Thank 23Jenny1234
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Jenny, Thank you very much for taking time to write your impressions about your recent stay with us. I'm sorry to see that you have found the standard of our facilities unsatisfactory. Although the hotel has not been refurbished since its building, we have carried our several maintenance actions to update part of our installations along the years. About... More 

scotland
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 4 weeks ago

This is our 4th visit to the hotel (came home today) and again the experience was excellent. OK the rooms are a bit dated but they are still a great size with very comfortable beds, quiet and effective air conditioning (so quiet you can sleep with it on) free safes, fridge, bath robes and slippers, good size balcony, flat screen... More 

Helpful?
4 Thank calimerox
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear guest, I would like to thank you for sharing your comments with us and the other travelers of TripAdvisor. I am truly happy that you had a pleasant stay in our resort. Thank you about your suggestions, all commentaries give us the chance to improve our services and facilities. Let me just inform you that, as a four stars... More 

Glasgow, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

Stayed for a week at this hotel and really enjoyed it, the location is fantastic being a five minute walk from Las Vistas beach (our daily haunt) and across the road from the Safari centre with lots of shops and bars in the area. A great welcome from the porters and the reception staff so that is always a good... More 

Helpful?
2 Thank sheila y y
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Sheila, Thank you very much for sharing your detailed comment about our resort with other TripAdvisor travelers. We are really glad to see that your stay with us has been pleasant and that our services and attention have been up to your expectations. We will be very happy to welcome you again in future visits to Tenerife. Do not... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

Cleopatra hotel wonderful. .rooms fine. ..air conditioning perfect. Bed a little on the hard side. .staff at breakfast. .lunch. .and reception could not do enough for you. .would definitely recommend this hotel

Helpful?
1 Thank Kieran O
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Kieran O, Thank you very much for sharing your comment with us and giving us the chance to improve our facilities and services. I am truly happy to know that your stay with us was pleasant. Let me inform you that we have some top mattress for the guests who prefer a softer bed. If you come back to... More 

Kirkintilloch, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

Hotel was nice and staff were very helpful. It's in a great location and perfect for the beach or the safari centre. Hotel is a bit dated and could do with being modernised but service was really good. Upgraded to room with plunge pool and it was a great size only negative about room was wifi kept cutting out

Helpful?
2 Thank kingoli7
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear guest, I would like to thank you for sharing your comments with us and the other travelers of TripAdvisor. I am very happy to know that you had a lovely stay in our resort. Please accept our apologies about the bad WiFi. It could be a temporal incident. For this type of inconvenience I suggest you to contact directly... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 weeks ago via mobile

This hotel was perfect from check in to leaving. Our room was beautiful and extremely clean. Breakfast was lovely and had the added touch of a pianist each morning. The pool area was busy but was still quiet and didn't feel busy. Overall we had a fantastic stay and will certainly return to this hotel.

Helpful?
4 Thank Angela D
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for taking time to write your comments and share it with other travelers on TripAdivsor. We are truly happy to know that your stay with us was pleasant. We will be very happy to welcome you again soon. If you need any assistance regarding your bookings, don't hesitate to contact us. Warmest regards, More 

Shipley, England, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 weeks ago via mobile

The hotel is really nice, it's a little tired in places but to us it just added to the charm. It's a typical Spanish hotel which when it open some 20 odd years ago was the bees knees, glamorous and full of bling, marble and chandeliers are all over the place. There's a great breakfast buffet with accompanying piano player... More 

Helpful?
6 Thank Kay S
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Kay S, Thank you very much to taking time to share this comment with us and other TripAdviser travelers. I am truly happy to know that our facilities and services have met your expectations. I hope we will have the pleasure to welcome you again in the near future. Do not hesitate to contact us for any assistance with... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 

Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: €115 - €278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Reservation Options:
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas
Hotel Style:
#6 Spa Hotel in Playa de las Americas
#6 Family Hotel in Playa de las Americas
#6 On the Beach Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Cleopatra Palace Hotel staff and other travellers.
230 questions
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Questions? Get answers from Cleopatra Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spoil yourself have plunge pool room on top floor with large balcony. Take kettle they do not have any tea making facility's in the room.”
  • View from balcony room 7405 sun was on balcony all afternoon
 of 5 bubbles Y9389CDpaulam, 30 Nov 2016 | Read review
“One that's quiet”
 of 5 bubbles lou2003uk, 29 Nov 2016 | Read review
“They are all the same as we had 5 rooms booked and on different floors we were facing the Mediterranean Palace hotel but we didn't mind”
 of 5 bubbles JackieQueen, 23 Nov 2016 | Read review
“If you budget stretches Go for a top floor room you wont be disappointed.”
 of 5 bubbles johnbrodie13, 15 Nov 2016 | Read review
“3rd floor..like the rooms starting with 9 sun on balcony all day till about 2.30.. then cools down for good nights sleep”
 of 5 bubbles juneh284, 12 Nov 2016 | Read review
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