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Hotel Caserio

04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hotel Caserio
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154 Reviews from our TripAdvisor Community

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Showing 77: English reviews
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London, United Kingdom
Reviewed yesterday NEW

Booking an hotel is always a gamble but this paid off. I had read reviews about staff being rude and paper thin walls - well things must have improved! The reception staff could not have been more helpful, from saving us an evening meal (our flight was delayed) to letting us have the use of a room to shower and...

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Helpful?
Thank TCB777
Greater London, United Kingdom
Reviewed 4 days ago NEW

Here for a week from 10 May 2017. We were delayed and arrived nearing 9:30pm. Reception were fantastic, checked us in immediately and sent us to the restaurant where they’d prepared a selection of cold buffet food for us (as the restaurant had now closed). This was a great welcome and start to an exceptional week at this hotel. I...

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Helpful?
2Thank dieselbloke
Alicja L, Public Relations Manager at Hotel Caserio, responded to this review

Dear guest Thank you very much for taking your time to write your review! Your feedback is very important to us! We are sorry to hear that you got woken up, I want to assure you that it is impossible that someone entered your room without knocking! Maybe your room was located by the staff closet and when they were...

Reviewed 1 week ago

on the last day ,the receptionist argued with me about a towel card ,she said I had not returned,Alas my friends also saw me returning the card ,they argued with me for an hour over it ,not a very nice last two hours in the hotel ,also at three in the morning a doped up lunatic was banging on my...

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2Thank Mary B
Glasgow, United Kingdom
Reviewed 4 weeks ago

We stayed at this hotel at the beginning of march , we arrived around midday thinking our room wouldn't be ready but to our surprise it was . The room was great and very clean ( great cleaner we had on floor two ) Pool area was spotless and the sunbeds were very comfy but you had be up early...

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2Thank Gary D
Alicja L, Public Relations Manager at Hotel Caserio, responded to this review

Dear Guest Thank you for taking your time to write your review. We are sorry about inconvenient do to your flip flops, but we do have a ´dress code´at dinner serving and no swim wear is aloud! And yes that should be consistent. We are happy to hear you liked our hotel and the massage you got! Hope to see...

Stockholm, Sweden
Reviewed 5 weeks ago

Going to a resort where there are hotels everywhere is not my ideal holiday; however when my wife and I, both pensioners, were given the opportunity to go on a 'freebie' all inclusive, we couldn't say no! I spend a lot of time checking out destinations and hotels and know the standards that I expect from any choice that I...

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Helpful?
2Thank Shaun902
Alicja L, Public Relations Manager at Hotel Caserio, responded to this review

Dear guest Thank you very much for taking your time to write this review! we are happy to hear you had great holidays and you enjoyed Davide and the rest of personnel work! I hope you will come back to us so that we could deserve a 5 star review next time. We try very hard to give our guest...

Reviewed 20 April 2017 via mobile

We arrived at hotel caserio at 6.30pm on the 14th of April the hotel is very beautiful and modern to look at bit of a queue at check In but didn't matter spoke with the guy on reception and got our room we did ask when we booked it for sea view ( our booking did say we get a...

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4Thank Rebecca G
Alicja L, Public Relations Manager at Hotel Caserio, responded to this review

Dear Guest Thank you very much for taking your time and writing this detail review. We are sorry to hear about your inconvenience! We would like to have more information about such incidents like a name of the personnel you have been talking to to assure that will never happen again! We assure you we treat all our guests the...

Kingston-upon-Hull, United Kingdom
Reviewed 14 April 2017 via mobile

Stayed half board for 7 nights in April. The hotel is spotlessly clean, the food is excellent and the staff friendly and helpful. Evening entertainment was a bit hit and miss but if the acrobats are on (every 2 weeks) make sure you don't miss them. The only slight disappointment was that our courtesy room on the last day was...

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Thank Mark W
earl soham
Reviewed 12 April 2017

This hotel does not put a foot wrong with its intention to help you have a super stay. The hotel is clean, well ran and offers a good quality of service. We stayed there for a week in April 2017 and had a fab time. Davide from the animation team was superb and to get me up doing aqua fitness...

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3Thank gurkha3
Alicja L, Public Relations Manager at Hotel Caserio, responded to this review

Dear guest Thank you for your review. We try our best to provide best possible service and we are happy to hear all was up to your standards. Dress code for the dinner time is to be elegant. It is difficult sometimes as many guest did not pack so many clothes so as we want to keep the standards we...

Reviewed 5 April 2017 via mobile

This hotel has lots of excellent features which in my opinion helps it to stand out from the rest of the hotels in the area. Firstly, it's minimal, clean white decor helps to create a modern complex. The pool area comes complete with very comfortable sun loungers which were plentiful on our visit. A free daily towel service is provided...

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4Thank Jane T
Alicja L, Public Relations Manager at Hotel Caserio, responded to this review

Dear Guest Thank you very much for taking your time and writing this detail review. We will take your suggestions in consideration. We are doing everything we can to make sure our guests have everything they need to spend great holidays. We hope after your next visit we can deserve a full 5 star review. Best regards Hotel staff

Wales
Reviewed 4 April 2017

stayed here for a week. what a fantastic spotless hotel, The staff work very hard and can not do enough for you. i really did not want to come come!! if you read about little hiccups please don't be put off or you will miss out. Would defiantly recommend this hotel to anyone :)

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2Thank Chelledon71
Alicja L, Public Relations Manager at Hotel Caserio, responded to this review

Dear Guest Thank you so much for this nice review! We are happy to hear that you are satisfied and we hope to see you back again! Best regards Hotel staff

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Caserio is fantastic for couples and individuals, situated in Playa Del Ingles. Its modern facilities, pleasant atmosphere and excellent service from the highly qualified staff will ensure you have an enjoyable stay. If you are looking for an unforgettable holiday the Caserio Hotel means sun, fun, and relaxation!. It is located 300m from the beach and 50m from large shopping centres. There is a bus stop right in front of the hotel with a regular service. Airport is 30 km away. There are 170 room include fully fitted bathrooms (including, hairdryers, shampoo and shower gel), telephone, LCD (26 inches, with satellite channels), mini-bar (with charge), safety deposit boxes (with charge), piped music, air conditioning and a balcony. The facilities at the Caserio Hotel are of a good standard with excellently maintained gardens and accommodation offering everything you need for a fun and relaxing holiday (two terraces, one in the pool and a rooftop Jacuzzi, sun beds, shower and toilets; which offers fantastic views of the dunes of Maspalomas). Food, drink and entertainment: Complimentary buffet breakfast and dinner with a large variety of hot and cold buffet dishes as well as regular themed nights ... more   less 

Additional Information about Hotel Caserio

Address: Avda de Italia 8, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: €101 - €176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Caserio 4*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Hotwire, Booking.com, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Hotel Caserio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caserio Hotel Playa Del Ingles
Caserio Gran Canaria
Hotel Caserio Playa Del Ingles, Gran Canaria
Hotel Style:
#8 Spa Hotel in Playa del Ingles
#19 Luxury Hotel in Playa del Ingles
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Caserio staff and other travellers.
59 questions
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Lymington, United Kingdom
Crewe, England, United Kingdom
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Questions? Get answers from Hotel Caserio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the pool and sea from the 6th floor up”
TCB777, 25 May 2017 | Read review
“604 was great for us”
dieselbloke, 22 May 2017 | Read review
“Rooms higher up are perhaps slightly quieter, but we were not disturbed by music etc, which normally finished quite early.”
Shaun902, 21 Apr 2017 | Read review
“rooftop best view .. pool view more sun”
Chelledon71, 4 Apr 2017 | Read review
“Book as part of deal and this place is great! If you're paying full whack you might be a little dissapointed.”
U6826AAneilc, 27 Mar 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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