We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
2/11/2017 3/11/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    MUR Hotel Neptuno Gran Canaria

    Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
    Save
    Lowest prices for your stay
    2/11/2017 3/11/2017
    Lock in the lowest price from our partners
    US$236
    View Deal
    Traveller (615)
    Room & Suite (128)
    Pool & Beach (123)
    Gold By Marina
    1,588 reviews
    #1 of 134 hotels in Playa del Ingles
     
    AxelBeach Maspalomas
    1,646 reviews
    #8 of 134 hotels in Playa del Ingles
     
    MUR Aparthotel Buenos Aires
    853 reviews
    #11 of 134 hotels in Playa del Ingles
     
    Sol Barbacan Hotel
    983 reviews
    #5 of 134 hotels in Playa del Ingles
     
    Overview
    • Excellent52%
    • Very good32%
    • Average12%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “yumbo centre” (235 reviews)
    “breakfast chef” (10 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Meeting Rooms
    Dry Cleaning
    Private Balcony
    4.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Gold By Marina
    1,588 reviews
    #1 of 134 hotels in Playa del Ingles
     
    AxelBeach Maspalomas
    1,646 reviews
    #8 of 134 hotels in Playa del Ingles
     
    MUR Aparthotel Buenos Aires
    853 reviews
    #11 of 134 hotels in Playa del Ingles
     
    Sol Barbacan Hotel
    983 reviews
    #5 of 134 hotels in Playa del Ingles
     
    Rooms
    2 Nov3 Nov
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 2 partner sites to see rooms from US$236.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Ingles hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "41db6c8bb04043b98c0928b906d61877", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":237084,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32434999],"additionalContentIds":[],"pollCount":0,"checkin":{"day":2,"month":11,"year":2017},"checkout":{"day":3,"month":11,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":236,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"41db6c8bb04043b98c0928b906d61877","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":236,"lowestMetaPrice":236,"additionalPartner":false,"highestMetaPriceDisplay":236,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":236,"lowestMetaPrice":236,"highestMetaPriceDisplay":236,"hotelName":"MUR Hotel Neptuno Gran Canaria","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjQxZGI2YzhiYjA0MDQzYjk4YzA5MjhiOTA2ZDYxODc3IiwiQUlLIjoiZjY3YmNmMmM5YzViNDg1YmIxYmI4YTBiYmNjZmZiNWYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "02/11/2017", "checkOut": "03/11/2017", "lowestPrice": "US$236", "hasDates": true, "hacComplete": false, "contentIdMappings": {"32434999":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (1,295)
    There are newer reviews for MUR Hotel Neptuno Gran Canaria
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    11 - 15 of 884 reviews

    Reviewed 3 weeks ago

    Good location. Clean spacious rooms with balcony with city and part ocean views. Only complaint is that all electric wall outlets are located close to the floor. Have to reach down to use them. Great buffet breakfast and dinner. Close to the bus stop.More

    Thank Phalimar P
    Response from MurHotels, Manager at MUR Hotel Neptuno Gran CanariaResponded 2 days ago

    Hola, thank you for choosing our Hotel Neptuno for your holiday and for taking your time to review your stay. I am glad to read that you enjoyed your stay! I hope to have the chance to welcome you back again soon in near future!...More

    Reviewed 3 weeks ago

    Me and my partner have been staying at Neptuno for the last 14 years, our recent stay was for 11 days in September. Staff always remember you and treat you like friends. The hotel is very clean rooms are perfect and well cleaned by housekeeping...More

    1  Thank Paulmark75
    Response from MurHotels, Manager at MUR Hotel Neptuno Gran CanariaResponded 2 days ago

    Hola, thank you for choosing again our Hotel Neptuno for your holiday and for taking your time to review your stay. I am glad to read that you enjoyed your stay! We will take your suggestions in consideration for future improvemntes. I hope to have...More

    Reviewed 3 weeks ago via mobile

    The hotel service was good. Staff were very friendly. But the facilities were so poor. The bed were so hard and not comfortable. The mattress was cheap and not very comfortable as well. Pillows were hard and only one type is available . Also, they...More

    Thank Ahmed A
    Response from MurHotels, Manager at MUR Hotel Neptuno Gran CanariaResponded 2 days ago

    Hola Ahmed, thank you for choosing our Hotel Neptuno for your holiday in Gran Canaria. We apologize that we could not fulfill your expectation to 100%. But we would like to mention that for any problem or wish you have, you can get in contact...More

    Reviewed 3 weeks ago via mobile

    3rd visit very clean and friendly(some of the older male bar staff quite rude) , clearly stated no sunbed reserve, so didn't do that on pool arrival no beds except ones at back all in a row no umbrella to be had , looked out...More

    1  Thank motherhen66
    Response from MurHotels, Manager at MUR Hotel Neptuno Gran CanariaResponded 2 days ago

    Hola, thank you for choosing our Hotel Neptuno for your holiday and for taking your time to review your stay. I am glad to read that you enjoyed your stay! The reserving od sunbeds is not permitted and signed in the hotel, anyway i feel...More

    Reviewed 3 weeks ago

    More

    Review collected in partnership with Jet2holidays
    Thank gill m
    Response from MurHotels, Manager at MUR Hotel Neptuno Gran CanariaResponded 2 days ago

    More

    Gold By Marina
    1,588 reviews
    #1 of 134 hotels in Playa del Ingles
     
    AxelBeach Maspalomas
    1,646 reviews
    #8 of 134 hotels in Playa del Ingles
     
    MUR Aparthotel Buenos Aires
    853 reviews
    #11 of 134 hotels in Playa del Ingles
     
    Sol Barbacan Hotel
    983 reviews
    #5 of 134 hotels in Playa del Ingles
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$136 - US$228 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in Playa del Ingles
    • #13 Romantic Hotel in Playa del Ingles
    • #18 Family Hotel in Playa del Ingles
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 171
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Priceline, Travelocity, TripOnline SA, Cancelon, Cheap Tickets, Hotwire, Evoline ltd and HotelQuickly so you can book your MUR Hotel Neptuno Gran Canaria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Gran Canaria >
    • Maspalomas >
    • Playa del Ingles
    • Also Known As
    • Neptuno Hotel Maspalomas ,
    • MUR Hotel Neptuno Gran Canaria Playa Del Ingles
    Add Photo Photos
    Traveller (615)
    Room & Suite (128)
    Pool & Beach (123)
    Dining (52)
    Hotel & Grounds (441)
    Bathroom (31)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
    Nearby
    AxelBeach Maspalomas
    1,646 reviews
    .31 km away
     
    Gold By Marina
    1,588 reviews
    .47 km away
     
    Sol Barbacan Hotel
    983 reviews
    .33 km away
     
    MUR Aparthotel Buenos Aires
    853 reviews
    .08 km away
     
    Nearby Restaurants
    LoLa
    667 reviews
    .06 km away
    Mana 264
    1,256 reviews
    .06 km away
    Restaurant Valentines
    514 reviews
    .07 km away
    Miramar
    53 reviews
    .07 km away
    Nearby Attractions
    Yumbo Centrum
    3,962 reviews
    .13 km away
    Eiffel Bar
    1,007 reviews
    .13 km away
    Ricky's Cabaret Bar
    1,168 reviews
    .15 km away
    Minigolf Yumbo
    430 reviews
    .18 km away
    Ask a question
    Questions & Answers
    Elaine R
    20 October 2017|
    Answer
    Response from MurHotels | Property representative |
    No, Taxi drivers have a fixt price... you only get a small supplement on sat/sun and bank holidays. ... should be almost same price.
    1
    Vote
    Google Translation
    Alex8600
    18 September 2017|
    AnswerShow all 5 answers
    Response from jon365athen | Reviewed this property |
    Anytime after 8 I think, life guard arrives at 10 but you can swim before then
    1
    Vote
    gordonmearns
    7 September 2017|
    AnswerShow all 3 answers
    Response from MurHotels | Property representative |
    Dear Gordon, Until 1 of November you are allow bringing tailor shorts, and closed shoes. From firsts of November long trousers Best regards, Armando Romero Director Hotel Neptuno
    1
    Vote
    Google Translation
    Room Tips
    "There are 5 flours. Not all rooms overlook the pool area. I would suggest you requests a HIGH FLOOR."
    Read review
    "ask for pool view"
    Read review
    "Ask for a pool-view mid-level room away from the bar - you get a great view of everything without the noise..."
    Read review
    "All rooms are good, just different views. 134 is a favourite"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing