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4/1/2018 5/1/2018
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    MUR Hotel Neptuno Gran Canaria

    Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
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    4/1/2018 5/1/2018
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    Traveller (632)
    Room & Suite (128)
    Pool & Beach (123)
    • Excellent51%
    • Very good33%
    • Average12%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “yumbo centre” (241 reviews)
    “breakfast chef” (10 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Poolside Bar
    Fitness centre
    Meeting Rooms
    Dry Cleaning
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    4 Jan5 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (1,327)
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    1 - 5 of 898 reviews

    Reviewed 2 days ago

    We have been coming to the Hotel Neptuno for the last 12 years. Great location, great staff, great food. What more could we want! Oh yes - the weather. We usually visit in either April or November, (sometimes both), and the weather is fabulous. We...More

    Thank Margaret M
    Reviewed 1 week ago via mobile

    We spent a week at this hotel and can’t fault the location and the staff. Sadly there are a few negatives about the hotel with regards to the food and our room we were allocated. Room 116 is directly under an area around the pool...More

    1  Thank whyte1
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 1 week ago

    Dear Whyte1, Thank you for taking your time to write a review on tripadvisor. We were all left a little deflated by the review of your experience. About smoking, in Spain, and I guess in the uk as well, you are allowed to smoke on...More

    Reviewed 2 weeks ago via mobile

    Stayed here for 3 nights as part of my birthday trip away. The hotel itself was lovely and the pool area was wonderful. The hotel was always kept clean and tidy, however the rooms are a little tired. The hotel was central to everything and...More

    2  Thank lynseywilders87
    Reviewed 3 weeks ago

    Very tidy hotel with a great pool and sunbathing area, good meals, nice ambience and well trained friendly staff. It provided the ideal resort holiday. It is perfectly located for GLTBI travellers. We will be back.

    1  Thank rougnz
    Reviewed 3 weeks ago

    Just arrived back Home after spending the last Week at this Hotel, we had great expectations about Hotel Neptuno from TripAdvisor and Friends reviews. Unfortunately our stay was well below the standards we expected. The food on offer at Lunchtime was on 2 occasions inedible...More

    Thank Alan B
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 3 weeks ago

    Dear Alan, Thank you very much for your comment on T.A. I am glad to know that even if we didn´t fulfil your expectations, you were happy with the cleanness, the staff and as I understand the food at night. Accept my apologize for having...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    • Price range
    • US$140 - US$234 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in Playa del Ingles
    • #13 Romantic Hotel in Playa del Ingles
    • #18 Family Hotel in Playa del Ingles
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 171
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Priceline, Hotwire, HotelQuickly and Orbitz so you can book your MUR Hotel Neptuno Gran Canaria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Gran Canaria >
    • Maspalomas >
    • Playa del Ingles
    • Also Known As
    • Neptuno Hotel Maspalomas ,
    • MUR Hotel Neptuno Gran Canaria Playa Del Ingles
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    Traveller (632)
    Room & Suite (128)
    Pool & Beach (123)
    Dining (63)
    Hotel & Grounds (447)
    Bathroom (31)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
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    .14 km away
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    2 November 2017|
    AnswerShow all 3 answers
    Response from MurHotels | Property representative |
    Hi Bigsib, One of the difference between most of the hotels in Gran Canaria and Hotel Neptuno, is that we do serve branded drinks on all inclusive. Best regards, Armando Romero Director Hotel Neptuno
    Google Translation
    Elaine R
    20 October 2017|
    AnswerShow all 2 answers
    Response from MurHotels | Property representative |
    No, Taxi drivers have a fixt price... you only get a small supplement on sat/sun and bank holidays. ... should be almost same price.
    Google Translation
    18 September 2017|
    AnswerShow all 5 answers
    Response from jon365athen | Reviewed this property |
    Anytime after 8 I think, life guard arrives at 10 but you can swim before then
    Room Tips
    "Lower floors are our preference."
    Read review
    "Internet access is included in the rate and works well."
    Read review
    "Avoid rooms numbers finishing with number 09 to 11. Very noisy due to bins and delivery vehicles."
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    "chose a pool room view but away from the pool bar if you want quiet at night as they have entertainment on"
    Read review
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