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MUR Hotel Neptuno Gran Canaria

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Traveller (716)
Room & Suite (170)
Pool & Beach (137)
Ratings and reviews
Certificate of Excellence
  • Excellent51%
  • Very good33%
  • Average12%
  • Poor2%
  • Terrible2%
Travellers talk about
“yumbo centre”(256 reviews)
“breakfast chef”(10 reviews)
“glass of sangria”(10 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Poolside Bar
Fitness centre
Concierge
Spa
Meeting Rooms
Dry Cleaning
4 Star Hotel
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Location and contact
Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
27 km to Airport De Gran Canaria
171 restaurants are within a 0.5 km radius
1.5 km from Playa de Maspalomas
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,453)
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972 results
Traveller rating
526
299
105
19
23
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Time of year
LanguageEnglish
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526
299
105
19
23
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All reviewsyumbo centrebreakfast chefglass of sangriagran canariapool areagay friendly hotelevening mealfruit baskethalf boardmini barreturning guestsgay menall inclusive optionbuffet stylejumbo centrefantastic hotelshow cooking
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1 - 5 of 972 reviews
Reviewed 3 days ago via mobile

We have just returned from a weeks stay here, half board and we love this hotel. The staff are lovely, the location is brilliant and service is great. It is a really well maintained hotel that is clean and comfortable. The food is nice but...More

Thank James C
Reviewed 5 days ago via mobile

Stayed at this hotel for a week with 3 of my friends for our first ‘girls’ holiday. We were warmly welcomed the evening we arrived by the receptionist with a free glass of wine! They then out of their way to provide us with some...More

Thank Jodie S
Reviewed 1 week ago via mobile

A very centrally located hotel . Staff are so friendly and attentive. Elvis in the restaurant is first class very patient & obliging .... 90% of the rooms have a pool view . Second visit to this hotel & I shall return. 1st class hotel...More

Thank Smirnshaz
Reviewed 2 weeks ago via mobile

I stayed in Neptuno before. It is a good tourist class hotel (not a 4*, no matter what is on the logo). If the price is right, go for it. My only complaint is the food quality (we had half board). They do try to...More

Thank RosDublin
Reviewed 2 weeks ago

visited this hotel previously, last visit the showers didn't work properly and went from warm to very hot. this problem hasn't been solved and had the same issue on our last visit. Also smoking was in issue. the minority smoking round the pool spoilt it...More

1  Thank Curt H
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$136 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
Room types
Non-Smoking Rooms
Details
Price range
US$136 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (716)
Room & Suite (170)
Pool & Beach (137)
Dining (66)
Amenities (35)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
grimms
18 June 2018|
AnswerShow all 4 answers
Response from Smirnshaz | Reviewed this property |
You can smoke outside x
0
Votes
MarkBajer
14 June 2018|
AnswerShow all 6 answers
Response from AndyEddie | Reviewed this property |
In addition to the other answers, you can have their WiFi across a number of your devices too so it’s handy if you’ve got a tablet as well as your phone etc.
1
Vote
NP787
10 June 2018|
AnswerShow all 5 answers
Response from Andy D | Reviewed this property |
Just got back for Neptuno..... u will be ok 👌 with smart casual shorts , have a amazing time.
1
Vote
Room Tips
"We had no problem with noise, even facing the pool and being situated on a low floor."
Read review
"We stayed in room 527 - top floor. Very quiet, good nights sleep! Pool side = loud and noisy"
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"If you want no children this is your hotel"
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"Pool view rooms, on higher floors"
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