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Hotel Neptuno Gran Canaria

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Hotel Neptuno Gran Canaria
Hotel Neptuno Gran Canaria
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1,191 Reviews from our TripAdvisor Community

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Showing 811: English reviews
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Reviewed 3 days ago NEWvia mobile

We came away with our 22 year old daughter, rooms too small for three people! Hotel is beautiful staff are very professional and appropriate at all times, Angel, Stacy Jose marad all stood out, our daughter is type 1 diabetic and they alway made sure she was given correct drinks. We have stayed many places and this experience was up...

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Thank Tara J
Reykjavik, Iceland
Reviewed 6 days ago NEW

First of all I will take this opportunity to say thank´s to the staff on the good hotel Neptuno for ther excellent service over all The Hotel Neptuno is perfect place to stay in The location is good The room are better then averange for 4 star hotel.The food is very good and special thanks to the omelette chef .Stayed...

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4Thank boltur
Torquay, United Kingdom
Reviewed 1 week ago NEW

13th-20th April After staying at the Neptuno for Christmas 2015 there was no contest on where to stay this April on a Visit to Gran Canaria! Again, on arrival we were not disappointed. The porter in the lobby is a credit to the hotel. He came out to our taxi, took the cases into the hotel lobby, poured out glasses...

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2Thank torquayAndyP
Wakefield, United Kingdom
Reviewed 1 week ago via mobile

This was our first visit to Hotel Neptuno and it won't be our last. The overall standard of the hotel is fantastic as is the friendliness of the hotel staff and management (especially thanks to Angel who looked after us most lunch times). We stayed all inclusive and ate at the hotel every day and there was always lots of...

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1Thank Chriswpayne
Glasgow, United Kingdom
Reviewed 1 week ago via mobile

Firstly can I say this hotel has some excellent qualities. Sadly though let down by their antiquated routine at dinner. like us on your first night don't just follow the crowd and sit at an in reserved table for two because you will receive the attention of a very rude head waiter ( that's after a waitress has taken our...

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2Thank James P
Loughton, United Kingdom
Reviewed 1 week ago via mobile

The hotel was great, clean and the staff were friendly. The entertainment in the evening was also a lot of with my partner. The food was not to my likings but other than that it's a great place to stay at!

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1Thank mick_james71
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Dear Mick, thank you for choosing Hptel Neptuno for your holiday in Playa del Ingles and taking your time in reviewing your stay. We are really happy to read that you had a great stay in our Hotel Neptuno. Best wishes from Gran Canaria and see you back soon! Armando Romero

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Been to this hotel lots of time. Great hotel, very nice friendly staff. Perfect. Going back in July again......18th time. Always good......worth going any time of year as weather is usually fine, hotel always is !

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1Thank A TripAdvisor Member
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Hello and thank you really much for your time in reviewing your stay in Hotel Neptuno. We are really happy to read that you had a great stay in our Hotel Neptuno. Even more happier to read, that you already planning to visit us again! Best wishes from Gran Canaria and see you back soon! Armando Romero @Mur Hotels

Bolton, United Kingdom
Reviewed 2 weeks ago

Ok, so I thought I did review the hotel last year but it would appear I did not submit it properly! This hotel is consistently of a high standard. The staff are exemplary and the service is impeccable from the moment you arrive until the moment you leave. We were on a late flight, the staff put some food to...

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4Thank Ian C
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Hello Ian thank you really much for your time in reviewing your stay in Hotel Neptuno. We are really happy to read that you had a great stay in our Hotel Neptuno. Even more happier to read, that you already planning to visit us again! We are really blessed with our Team and are flattered to read your nice words....

Bedford, United Kingdom
Reviewed 2 weeks ago via mobile

From the minute we arrived to checking out nothing was too much trouble for the staff at this brilliant hotel. The rooms are modern clean and very comfortable, the restaurant offers a wide variety of food all well presented and of good quality. Every day (around noon) those guests round the pool were given a glass of sangria. Towels are...

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1Thank ajas
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Hello and thank you really much for your time in reviewing your stay in Hotel Neptuno. We are really happy to read that you had a great stay in our Hotel Neptuno and thankful fpr your recommendation. We are really blessed with our Team and are flattered to read your nice words. Best wishes from Gran Canaria and see you...

Milton Keynes, United Kingdom
Reviewed 2 weeks ago via mobile

My mom and myself go to this hotel march every year to celebrate my birthday. We've now been 5 times and the staff always look after us and make our stay pleasurable . We got a fruit basket and wine when we arrived , we got robes and slippers and wine and fruit in room on my birthday . They...

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2Thank Joanne B
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Dear Joanne, we are very happy to read, that you had a lovely stay in our Hotel Neptuno! Our wonderful team gives always its best to satisfy our valued guests. Thank you for choosing us every time for spending your birthday in Gran Canaria! Looking fprward to keep our good relations and welcome you back soon. Kind regards, Armando Romero...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: €101 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#9 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
#18 Family Hotel in Playa del Ingles
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Neptuno Gran Canaria staff and other travellers.
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Nottingham, United Kingdom
8 months ago
3 months ago
London, United Kingdom
8 months ago

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Questions? Get answers from Hotel Neptuno Gran Canaria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a pool weiw”
boltur, 24 Apr 2017 | Read review
“You can hear noise from the Yumbo Centre until around 4 a.m. in rooms that overlook the pool.”
Tobesk, 16 Mar 2017 | Read review
“Do not miss out on this great place....central, great location,great food amazing staff”
  • Great view
johnboymills, 10 Mar 2017 | Read review
“higher LHS corner rooms with view of pool-they have slightly bigger balcony-and get the evening sun”
DTPUNTER, 1 Mar 2017 | Read review
“Pool rooms on the right nice for a sunset”
philmanchester, 4 Feb 2017 | Read review
5 of 5