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Carrer dels Replanells, 12-14, 43840 Salou Spain
12 people are viewing this hotel
Booking.com
US$56
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Free cancellation until 06/10/22
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US$56
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Free cancellation until 06/10/22
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US$46
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About

#27 of 100 hotels in Salou
Location
Cleanliness
Service
Value
Located facing the sea, at only 100m. from Playa Larga beach which is accessible through a new promenade. Comfortable rooms with balcony, fully fitted bathroom with hairdryer, telephone, satellite TV, security door lock, heating, air conditioning fridge and optional safe-deposit box. Outdoor swimming pool for adults and children with a large terrace solarium and snack-bar.
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Property amenities
Street parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Indoor play area for children
Wifi
Pool with view
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Vending machine
Poolside bar
Game room
Billiards
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Spa
Hammam
Massage
Steam room
Baggage storage
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
English, French, Russian, Spanish and 2 more
404Reviews272Q+A44Room tips

Reviews
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Leyland-Lil wrote a review Today
Blackpool, United Kingdom9 contributions4 helpful votes
Just arrived went for dinner .. Restaurant crammed with queues at the door . I have mobility issues but Tables so tightly packed together you can not get past to the buffet . Restaurant was so hot no windows or doors open even .. sat sweating eating mediocre food tried stir fry one guy cooking them for full hotel of 600 ppl stood 20 mins waiting in line . . Until I couldn’t stand any longer Staff struggling to clear plates and tables .. had to ask for cutlery .. waited 30 mins to order drinks … loud banging clanking chaos not what I’d expect from 4star my opinion three minimum and for what I paid way overcharged .. so feel so cheated . No soap shampoo/conditioner of any kind in room for shower/washing … Must sign off other half in bed with bad stomach ( doesn’t drink alcohol either !) .. praying this holiday improves but not building my hopes up ….
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Don’t expect 4 Star
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jsd wrote a review Yesterday
South Wales, United Kingdom22 contributions6 helpful votes
Nice hotel,clean ,nice size rooms.found most of the staff ok but not overly friendly. Down sides are the dining room which we found was hectic,the tables are never ready to sit down at as they are usually full of dirty plates etc.The next problem is then getting a drink as the staff are so busy.There seems to be no organisation as in one person clearing, cleaning and setting up tables while another person serves drinks etc.The food was very repetitive but the worst thing for me was the food being cold. The queues for the bar at night were long. Also found this hotel to be quite noisy with the banging of doors especially if you happen to be next to the cleaning store rooms. Not the worst place I have stayed but would not say its a four star.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Merik11032 wrote a review 24 Sep
Worcester, United Kingdom28 contributions12 helpful votes
Let’s start with the hotel rooms first. Rooms are clean and a decent size with 2 double beds. Book a sea view it is well worth it for that morning sit on the balcony. Air con and room safe are free, which is a bonus. Pool area is vey small which means you need to be up early for the sun bed derby each morning. Normally about 8-8.30am. Pool bar has self service for lager and soft drinks and snacks available. Restaurant is fine with a selection of food to suit most tastes each lunchtime and dinner time. You must try the cakes at dinner. There are not many staff in the restaurant so getting a drink can be a bit of a challenge, the trick is making eye contact and being polite. Be aware that this hotel is in a very quite part of Salou with nothing around it apart from a small shop a 5 minutes walk away and you will need to get a bus or taxi in to the town for any food or entertainment you want unless you are willing to walk on a very up and down 30 minute walk along the coast. Not a walk for anyone with mobility issues. Bus is €2 each way and taxi is about €8 each way. Overall the staff are polite and we couldn’t fault them. On a down side at meal times we British know how to queue but other nations don’t seem to and can be quite rude when pushing in to grab food. I won’t mention any nationality in particular- The French.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LucyJC wrote a review 23 Sep
2 contributions
On booking this hotel for a short break it looked lovely. We quickly realised this was not true...false advertisement at its finest. It seems as if they have over booked this hotel for the size of the facilities. Despite the fact they have crammed in as many sunbeds as possible we did struggle to get a sunbed. Nice pool but you could not swim easily due to the size for the amount of guests. Lukewarm food, which became repetitive. The food didn't always seem fresh, the desserts by our 3rd / 4th night tasted stale. The food was gone very quickly / took a while to be replenished, the restaurant was loud and very canteen style. There were often stains on the plates / glasses. The staff looked miserable and the service for drinks was slow, my sister got food poisoning on our last night and was very unwell for a few days after. My mum woke up around 2:30am on the Wednesday to which she was met with thick smoke in our corridor and a strong electrical burning smell, however there were NO fire alarms sounding or hotel / fire staff telling us to evacuate. We later spoke to Jet2 Rep Peter, with guests giving their accounts of the fire and saying how scared and unsafe they felt. There was NO apology or acknowledgement from the hotel! Overall I have never stayed in a hotel like this, especially one claiming to be 4 stars! A shame as this was for my sisters birthday. A lovely location with beautiful beaches, shops and hotels nearby but I would NEVER return to this hotel.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary wrote a review 21 Sep
1 contribution
Hotel situated in a ideal location. Please someone investigate! I have never felt I needed to write a review before, but i need to speak up before any one becomes seriously ill .The reviews for September are clear to see, find another hotel until changes are made .
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BingleyResident wrote a review 21 Sep
19 contributions31 helpful votes
+1
Just arrived home after a lovely stay here. Upgraded to a Seaview that was totally worth it as view was incredible, especially at sunset. Not sure I'd say 4 star though, but partially cause spa was out of action, and had to change rooms at start
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Date of stay: September 2022Trip type: Travelled solo
Room Tip: There was a lot of people moaning about the staff speaking Spanish and not fluent English but you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from WERNER FRANCIS, Marketing at Hotel Best Negresco
Responded 3 days ago
Dear Guest, We greatly appreciate that you shared your comments on your stay. It is a pleasure for us to know that you have been able to enjoy your vacation with us thanks in part to our wonderful views. We are sorry that you have not been able to use our SPA service but we are working on it. We hope to welcome you again and offer you an improved service so that you can fully enjoy your experience. Cordial greetings. Att. The management team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gareth f wrote a review 21 Sep
1 contribution
there was an electrical fire at 230 am alarms didnt work fire doors didnt work no information from the hotel staff on what to do was up tp the police and fire brigade to inform us what was going on could have been a disaster while hotel staff ignored the concerns of their clients , will never use this group again
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from WERNER FRANCIS, Marketing at Hotel Best Negresco
Responded 3 days ago
Dear guest, First of all we want to thank you for choosing Best Negresco For your holidays.We deeply regret that during your stay you had to go trough this unpleasant situation. In relation to the incident taht you tell us about and for your safety and peace of mind, we are pleased to inform you that from the first momento the protols and actions described in our Emergency plan have been followed. Our Emergency plan wich was made by the College of Industrial Tecnical Engineers og Tarragona, as well as the instructions ordered by the authorities present during the events (Salou Local Police, Mossos d’Esquadra and Firefighters).In these instructions, the authorities didn’t consider it necessary to evacuate the clients because the incident ocurre dan area completely remote from the romos and easily controlable. Regarding the comment you made about the fire alarm, we clarify that it’s activited when the decisión to evacuate the hotel is made. When the button is activated, the fire alarm automatically reaches the fire control unit located and supervised 14 hours a day at reception, to proceed with immediate verification and fire alarm activation if necessary. If the fire alarm were activated at the momento of being pressed, there would be a risk of misuse of it. The security forces and the hotel’s head of emergencies are the peolple authorized to give the activation order. We also consider informing yu for you peace of mind that our fire-fightings system is kept in optimal condition. It’s reviewed and inspeted following current regulations both by our technical staff and by an approved maintenance company. On the other hand. Our stff periodically receives specific training that includes carrying out a partial drill. We reiterate ouy apologies. Best Regards. The Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julez wrote a review 20 Sep
1 contribution
Stopped in the hotel last week and I had read the reviews. But wanted to make my own mind up. This is definitely not a 4 star hotel!! I would struggle to give it 2 stars. There was a number of issues during my stay the biggest of which was a health and safety issue which ruined my holiday. The food in the restaurant was repetitive and the yogurt (some of which were 4 days out of date) was warmer than the baked beans and the bread was mouldy. The set up of the restaurant was all over the place and didn't flow. Some of the staff in the restaurant were aggressive and there was a language barrier with most of them. The crockery and glasses where not cleaned properly. There were only limited sunbeds around a small pool. Not enough to accommodate the hotel. Entertainment very poor. Would I recommend definitely not!!! My honest option is this is one if not the worst hotels I have stopped in. The only reason I am giving it 1 out of 5 is because the view was nice when you could get round the pool and the rooms were kept fairly clean.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yvonne W wrote a review 20 Sep
22 contributions25 helpful votes
Me and my husband arrived at best negresco hotel sept 12th for a week.Firstly the good points.Food good,lovely side sea view looking over the sea out to salou,friendly receptionists.Not so good points.Some food raw e.g pork and chicken pink,dining room packed had to queue if you went down at 9 o'clock,got a drink after meal had finished. Pool area crammed in like sardines,couldn't get a sunbed till 1 or 2 in the afternoon,entertainment hit and miss,catered for the spanish even though 70%of people were English.Bar staff rude especially the women at the pool bar.There was a fire 13th sep day before my birthday we were on the first floor,Thanks to the chap who knocked on people's doors to alert us and get us downstairs.We was right next to the fire escape which was locked,it was only acrid smoke we had to run through to get outside,what if it was flames.?Terrible that the fire alarm weren't working.Anyway went into la pineda by taxi very nice €8,and walked into salou by the coast path 30 minutes €9taxi back. I think we've now done with all-inclusive, especially when there's nothing else to do at night your tied to the hotel.Canary island and Greece hospitality are so much friendlier and appreciate us being there.So goodbye mainland Spain.🤔.What a storm that was on the 13thWOW.⚡⚡⚡⚡.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from WERNER FRANCIS, Marketing at Hotel Best Negresco
Responded 3 days ago
Dear guest First of all we want to thank you for choosing Best Negresco For your holidays.We deeply regret that during your stay you had to go trough this unpleasant situation. In relation to the incident taht you tell us about and for your safety and peace of mind, we are pleased to inform you that from the first momento the protols and actions described in our Emergency plan have been followed. our Emergency plan wich was made by the College of Industrial Tecnical Engineers og Tarragona, as well as the instructions ordered by the authorities present during the events (Salou Local Police, Mossos d’Esquadra and Firefighters). In these instructions, the authorities didn’t consider it necessary to evacuate the clients because the incident ocurre dan area completely remote from the romos and easily controlable.Regarding the comment you made about the fire alarm, we clarify that it’s activited when the decisión to evacuate the hotel is made. When the button is activated, the fire alarm automatically reaches the fire control unit located and supervised 14 hours a day at reception, to proceed with immediate verification and fire alarm activation if necessary. If the fire alarm were activated at the momento of being pressed, there would be a risk of misuse of it. The security forces and the hotel’s head of emergencies are the peolple authorized to give the activation order. We also consider informing yu for you peace of mind that our fire-fightings system is kept in optimal condition. It’s reviewed and inspeted following current regulations both by our technical staff and by an approved maintenance company. On the other hand. Our stff periodically receives specific training that includes carrying out a partial drill. We reiterate ouy apologies. Best Regards. The Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew K wrote a review 19 Sep
Dublin, Ireland3 contributions5 helpful votes
We arrived at the hotel best negresco in Cap de salou on the 9th September day one and as all inclusive guests went for lunch it was 1/2 hour after the restaurant opened to find uncleared tables and lukewarm mediocre food choices. we were advised to find our own table which we did and asked one of the overworked waitresses to please clear the table which she did we got our food then had to try and catch their attention to order a drink. Be warned the whole ethos of this hotel is to avoid serving all inclusive customers by avoiding them you serve less thereby create savings for the hotel this was the same in fact worse in the main bars David being the lead expert who controls the others they use all sorts of methods to avoid serving waiting customers which ensures long queues and wsits thereby serving less drinks it shows on the drinks menu that genuine drinks are inclusive but they will always pslm you off with inferior brands I saw many people arguing this point with them as I also had to in the end a lot of people just don't bother on the 4th night of our holiday a fire broke out at approx 02.15am there were other guests on the corridor banging on doors shouting fire I jumped out of bed pulled on my track suit bottoms and opened the door ghere was a lot of dmoke and a burning acrid smell which was quite choking my wife snd I were really concerned as there were no alarms sounding we opened the safe and grabbed our passports and return tickets there was pandemonium on the stairs people panicking and shouting and some in an rational state all understandable in the circumstances still no one from the hotel helping or taking control we were on floor 4 when we reached the foyer the entertainment manager was telling everyone there's no fire go back to your rooms ..at this point the smell of smoke and burning wiring was quite thick and there was no way we were going back as we didn't know the location of the fire we eventually did when we knew the fire was on minus 2 snd the fire brigade were dealing with it from our balcony we could hear people shouting for help there people with wheelchairs and some quite elderly people seemingly no one from the hotel were concerned about them the next day along with others we contacted love holidays who were concerned and helpful they offered to move us but as we were leaving on Friday morning so chose to stay . They said they would be in touch but haven't yet we did inform them about the alarms not sounding and fire doors closed with no lights to dhow where they are I would never go to this hotel ever and would not recommend to anyone wanting a good holiday at best staff are indifferent to guests with some exceptions the younger staff in the restaurant work really hard but they are too few the lady at the pool bar is just that tries hard to be friendly and the younger bar staff but are clearly directed by the bar manager David and last Claudia at reception a real star helpful and kind ...but all of them are let down by the hotel management who never appear they didn't even put a sign after the fire thanking guests who raised the alarms and helped others down or what the cause of the fire was do yourself a favour do not holiday in this hotel.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from WERNER FRANCIS, Marketing at Hotel Best Negresco
Responded 3 days ago
Dear guest First of all we want to thank you for choosing Best Negresco For your holidays.We deeply regret that during your stay you had to go trough this unpleasant situation. In relation to the incident taht you tell us about and for your safety and peace of mind, we are pleased to inform you that from the first momento the protols and actions described in our Emergency plan have been followed. our Emergency plan wich was made by the College of Industrial Tecnical Engineers og Tarragona, as well as the instructions ordered by the authorities present during the events (Salou Local Police, Mossos d’Esquadra and Firefighters). In these instructions, the authorities didn’t consider it necessary to evacuate the clients because the incident ocurre dan area completely remote from the romos and easily controlable.Regarding the comment you made about the fire alarm, we clarify that it’s activited when the decisión to evacuate the hotel is made. When the button is activated, the fire alarm automatically reaches the fire control unit located and supervised 14 hours a day at reception, to proceed with immediate verification and fire alarm activation if necessary. If the fire alarm were activated at the momento of being pressed, there would be a risk of misuse of it. The security forces and the hotel’s head of emergencies are the peolple authorized to give the activation order. We also consider informing yu for you peace of mind that our fire-fightings system is kept in optimal condition. It’s reviewed and inspeted following current regulations both by our technical staff and by an approved maintenance company. On the other hand. Our stff periodically receives specific training that includes carrying out a partial drill. We reiterate ouy apologies. Best Regards. The Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$56 - US$94 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
complejo best negresco hotel salou, negresco princess hotel, negresco princess salou
LOCATION
SpainCataloniaProvince of TarragonaCosta DoradaSalou
NUMBER OF ROOMS
407
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Frequently Asked Questions about Hotel Best Negresco
Which popular attractions are close to Hotel Best Negresco?
Nearby attractions include Llarga Beach (0.5 km), Capellans Beach (1.0 km), and Llenguadets Beach (0.9 km).
What are some of the property amenities at Hotel Best Negresco?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Best Negresco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Best Negresco?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Best Negresco?
Yes, street parking is available to guests.
What are some restaurants close to Hotel Best Negresco?
Conveniently located restaurants include Pizzeria La Piazza, Indian Spice, and Restaurant Mimino.
Are there opportunities to exercise at Hotel Best Negresco?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Which languages are spoken by the staff at Hotel Best Negresco?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Catalan.
Are there any historical sites close to Hotel Best Negresco?
Many travellers enjoy visiting Torre Vella (3.4 km), Villa Romana de Barenys (3.6 km), and Estación Del Carrilet (2.9 km).
Does Hotel Best Negresco have any great views?
Yes, guests often enjoy the ocean view available here.