We had our family holiday here. The hotel is very clean and all of the staff are extremely friendly and pleasant with the exception of the hotel reception. As is often the case in Spain they were very Curt and almost rude. After covid most of us are stepping up a gear to make up for lost business . Everyone in this hotel stepped up but reception dragged them back down . Shame
due to the current situation we where moved to this hotel. Once in the hotel there was nothing to worry about. The location is fantastic about 100 yards from the sea front. All the staff were just fantastic and the variety of food from morning to night was great. If I was to find myself in salou again this hotel would go top of the list.
We were put in this hotel after ours was shut due to covid 19. We arrived early and the older male receptionist said 1 hour, so we went had a beer down the beach and returned to be told 1 oclock our room would be ready!then he said breakfast, dinner and tea and i said no were all inclusive, one of the younger ladies had to translate. Good points: food is plentiful and much choice. The hotel is central to salou so close to everything. The staff made us very welcome especially Jose in the bar and Loui and Manuel in the restaurant, these staff are a credit to the hotel. The hotel are working very hard to keep everyone safe and we felt very safe. Communal areas spotless, including around the pool. Not so good: We had emailed and asked for a higher floor quiet room we were put on second floor overlooking the bar, At least 2 nights a week they put on live music which is very loud and goes on till midnight! We were their for 2 weeks and our sheets werent changed till about day 10. Also one day the hand towels left in our room were dirty, black makeup and hair on them. I dont wear makeup so not mine! Didnt realise till i was drying my hands and got long black hair off the towel, yuk! We were fine because most of the time their was only a handful of people in the hotel, but the outdoor space is small so never more than about 10 sunloungers in the sun at any time, fine if you would rather be at the beach. Majority of customers were spanish. Would we go to this hotel again, yes if it was a good deal!…
Great location close to beach and shopping. Lots of restaurants nearby. Nice hotel. Rooms spacious and cleaned daily. Free toiletries, safe and air conditioning. Pool cleaning every day and surrounding areas. Sunbathing and shaded area around pool.
We were staying for a one week holiday. The cleaning level could have been better. The first room we got was dirty and very noisy because it was on the first floor and there were music and programme every evening on the lobby bar. Luckily we were able to get a better room after first night. The breakfast was good as well as the service and drinks in the bar. The pool area was nice but pretty small and all the best places were reserved early in the morning. Most of the pool area is in the shade after noon. Street in front of the hotel is quiet and the hotel has a good location.