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Hotel Casa Amelia

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#3 of 17 Hotels in Flores
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Casa Amelia
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306 Reviews from our TripAdvisor Community

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Showing 216: English reviews
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Edmonton, Canada
Reviewed 1 week ago

I had a wonderful stay at Hotel Casa Amelia! Good restaurant in hotel that has a beautiful view of the lake. Hotel staff were very personable and friendly. Helped me to arrange day trip and answered any questions I had. I stayed on the top floor which I really liked. Rooftop terrace provided a great view of the lake and...

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Helpful?
Thank LeisureZootLarry
Casa Amelia H, Director de Relaciones Públicas at Hotel Casa Amelia, responded to this review

Our hotel appreciates your time, we always look for to make the trips of the guests very pleasant. We are always ready to solve any situation and have a great trip, Guatemala is waiting for you again

New York City, New York
Reviewed 1 week ago via mobile

It's upscale but reasonable with no ick factor. Good beds, AC, experienced staff. I looked around but for the sophisticated traveler, it has to be Casa Amelia. The property is beautifully maintained, good sheets on the bed, handy electric socket near bed. My second visit in 3 years.

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Helpful?
Thank crumpet212
Casa Amelia H, Director de Relaciones Públicas at Hotel Casa Amelia, responded to this review

Thank you for being a loyal customer to our services, also for leaving an evaluation of our hotel makes us feel that we are on track. Traveling enriches life and our hotel wants to be part of this adventure, we are always with the doors open to make you feel at home.

Mildura, Australia
Reviewed 2 weeks ago via mobile

I was delighted with my room with lake views . Great small hotel with good resteraunt where you can w a tch the water and the passersby Very relaxing place with great staff. Good value for money and fast wifi

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Helpful?
Thank ron P
Casa Amelia H, Director de Relaciones Públicas at Hotel Casa Amelia, responded to this review

Thank you for your comments, our rooms are specially made to feel at home. These small comments are reasons to continue improving with our services and wanting to innovate so that the trips of the guests are comfortable. Hotel Casa Amelia awaits you again

Medicine Hat, Canada
Reviewed 28 December 2016 via mobile

My Mom and I had an amazing stay at Hotel Casa Amelia. The staff were so welcoming, accommodating and helpful. The room was splendid, view of the water, AC, good wifi, decent beds and shower/bathroom. The hotel restaurant is also fabulous and convenient. Loved everything about the stay, only downside was overcharging for laundry which we didn't realize until we...

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Helpful?
Thank Elihirch
HotelCasaAmelia, Director de Relaciones Públicas at Hotel Casa Amelia, responded to this review

Thanks for taking your time for a comment, this helps us to improve a lot we always want the experience to be like being at home. We regret the problem with the laundry, the price is per piece and not per pound, we will take this into account to always inform our customers.

Ballan, Australia
Reviewed 26 November 2016 via mobile

A great place to stay - convenient to Tikal and to Belize. Staff were exceptional and extremely friendly. Not finding my booking they found another hotel for onenight and gave me upgrade and discount for the other nights along with free breakfast.

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Helpful?
Thank Arthur C
HotelCasaAmelia, Director de Relaciones Públicas at Hotel Casa Amelia, responded to this review

We appreciate the time taken to comment on our services, again we offer an apology for the problem of the reservation our desire is that the guests spend a stay at home. We hope your trip has ended in the best way with many beautiful experiences about Guatemala.

Reviewed 6 November 2016 via mobile

Upon arrival early in the morning, they were kind enough to already let us occupy our room. We had read about the terrace rooms and explicitly got confirmed upon reservation that they would have one of them for us. Nobody informed us that those rooms were not available due to construction works. There was no sign of regret when we...

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Helpful?
Thank Thomas S
Casa Amelia H, Director de Relaciones Públicas at Hotel Casa Amelia, responded to this review

We appreciate your time, to make your comment however we regret the problems with the allocation of the room. We tried to compensate for the mistake with one of the best rooms we have and with a view to the lake, the price of payment for the room you accept through your reservation on the website (booking) and is less...

Denver, Colorado
Reviewed 28 September 2016

I do not recommend this place. The good: The hotel has a great location right on the lake. And it was right in front of the open air food market in the evening. The first night we were greeted by a string of tents selling everything from empanadas to cake. The food was good and inexpensive, and this setting was...

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Helpful?
Thank Jery P
HotelCasaAmelia, Gerente at Hotel Casa Amelia, responded to this review

We appreciate your comment and the time you have taken to do so. Hotel Casa Amelia is 2-star but our good service has allowed us to be cataloged by customers as 3, so compare with hotels "high level" as in Europe or the USA would be a lot. The book received meaning through the website that you have booked told...

QLD
Reviewed 15 September 2016 via mobile

Hmmm I've left this place feeling quite let down! Backpacking on a budget for the past 2 months we thought we would lash out and get a nicer room. The room itself had nice beds, shower and aircon however we thought (as the pics showed) we would be getting a lake view and a balcony. How we we got a...

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Helpful?
Thank ashelise703
HotelCasaAmelia, Director de Relaciones Públicas at Hotel Casa Amelia, responded to this review

We apologize for the inconveniences that might occur in the services provided, however there are situations that are beyond our control example: The fireworks were for the nationwide celebration of independence. The photos are in booking.com are not all the rooms and will understand are a small hotel and it is not possible that all rooms have a lake view...

London
Reviewed 6 September 2016

An excellent hotel, located on the shore of Lake Peten Itza. Rooms are large, airy and pleasantly decorated. Spacious en-suite bathrooms complete the sense of well being and comfort. If you are lucky and have a lakeside room you get beautiful views over Lake Peten Itza, although the downside is that, depending on the day of the week, you might...

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Helpful?
Thank ssjlondon
HotelCasaAmelia, Director de Relaciones Públicas at Hotel Casa Amelia, responded to this review

Thank you for taking the time to leave a comment, it helps us to better our service and also be motivated to move forward. We hope to always serve you in the best way

London, United Kingdom
Reviewed 28 August 2016

I only spent one night at the Hotel Casa Amelia, but it was a very memorable night indeed. From around 3am to 12pm, Hurricane Earl passed over the North of Guatemala, and I spent most of this time holed up in the beautiful Hotel Casa Amelia - I couldn't have chosen a better hotel for it I think! The staff...

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Helpful?
Thank Alexander W
HotelCasaAmelia, Director de Relaciones Públicas at Hotel Casa Amelia, responded to this review

Thanks for your comment, ultimately what happened to the Hurricane was a special moment for all and to serve our guests no matter the weather. We are characterized by trying to give each customer a personalized service trying to make them feel at home. We hope to have your visit soon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge

Additional Information about Hotel Casa Amelia

Address: Calle La Union | Ciudad Flores Peten Guatemala/ CA, Flores 17001, Guatemala
Region: Guatemala > Peten Department > Flores
Price Range: €50 - €58 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Casa Amelia 3*
Number of rooms: 12
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Also Known As:
Casa Amelia Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Amelia staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooftop rooms offer more privacy but require more steps to climb”
 of 5 bubbles LeisureZootLarry, 12 Feb 2017 | Read review
“Ask for a lakeside room at the time of booking. I believe they cost the same or only slightly more.”
 of 5 bubbles ssjlondon, 6 Sep 2016 | Read review
“Rooms on top!”
 of 5 bubbles mariekevdb1977, 13 Jun 2016 | Read review
“Pick a top floor room next to the terrace.”
 of 5 bubbles Fredi728, 28 May 2016 | Read review
“204 is amazing. Rooms on the next level up are really tiny.”
 of 5 bubbles MissKimBliss, 21 May 2016 | Read review
5 of 5