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DoubleTree Suites by Hilton Hotel McAllen

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DoubleTree Suites by Hilton Hotel McAllen
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351 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Suites by Hilton Hotel McAllen
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Showing 294: English reviews
Accord, New York
Reviewed 2 weeks ago

Perfect location to the airport with transfers included. Exceptional hotel employees, especially Reuben & Jessica, rooms was very clean, and prices were great! Food was pretty good too. Mall and restaurants near by

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Marcy N
Portland, Texas
Reviewed 3 weeks ago

I have stayed at this hotel several times before.Updated eating/restaurant area- really nice. Even with other grups there, hotel was realxing, and the warm cookies- sooo good! Check in and Check out- easy!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Vivian A
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Vivian A, Thank you so much for sharing your comments regarding your recent stay with us! We are elated to hear you enjoyed the upgrades and the amazing DoubleTree cookies! We look forward to having you again soon! Sincerest Regards, Crystal

Laredo, United States
Reviewed 3 weeks ago

Friendly staff !!! Clean rooms ! Not the first stay at this hotel for business purposes. Each time has been better. I recommend this hotel for any type of stay. It is in a good location from the MacAllen Convention center.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 207yaniral
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi 207Yaniral, Thank you for sharing your comments regarding your recent stay with us! We are grateful you enjoy your stays with us and look forward to continuously providing you with the excellent service you've come to expect! Sincerest Regards, Crystal

Austin
Reviewed 3 weeks ago

Very nice clean hotel will come stay again staff was great and very helpful with all questions restaurant was clean with very good food and drinks were awesome overall we had a very wonderful stay and look forward to stay they again

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank noelo357
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Noelo357, We appreciate you sharing your comments regarding your recent stay with us and we look forward to continuously providing you and your family with the top notch service you've come to enjoy! Warmest Regards, Crystal

Washington, DC
Reviewed 3 weeks ago

The hotel has huge rooms, nicely decorated, with good wifi and A/C. Only problem was an odd smell one day after returning to the room (cleaning solution?), but opening the nice balcony doors seemed to solve that. Also the elevators didn't seems to always work. My favorite thing was breakfast! A little different each day, and instead of being generic...

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Helpful?
Thank DC2florida
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi DC2florida, We appreciate you sharing your comments about your recent stay with us! We are elated to hear you enjoyed the property and especially our locally inspired breakfast! We'd be happy to share some great walking areas in town on your next visit! Take care and we look forward to serving you again soon! Warmest Regards, Crystal

Houston, Texas
Reviewed 3 weeks ago

The only issue i had was the bartenders were rude to women and nice to men (lol) had to get my husband to order the drinks. When concerns regarding the issue i had with the bartender the manger just blew it off to another bartender

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Elizabeth A
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hello Elizabeth A, Thank you for sharing your comments about your stay with us! I am so sorry you felt men receive preferential treatment over women and we will address with our staff right away as we value all our customers! We look forward to serving you again soon! Sincerest Regards, Crystal

West Columbia, South Carolina
Reviewed 3 weeks ago

This was one of the best hotel experiences I have had. The staff was very pleasant and helpful. I had an issue that my personal card was charged for the room (no fault of the hotels) and the assistant manager stayed on top of the issue until my bank returned the money to my account. I would recommended this hotel...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank sherwoods711
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Sherwoods711, Thank you for your comments about your recent stay with us! We are thankful you advised us of the credit card issue so we could get it fixed right away and we look forward to serving you on your next visit to McAllen! Warm Regards, Crystal

Mexico City, Mexico
Reviewed 3 weeks ago

I was not expecting these esxperience. Since 4 years ago when you change embassy suites to double tree suites are ¡Not ready to recieve large gruop of people! Specially waitres, house keepin, maintenance.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 897marcoantonioc
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi 897marcoantonioc, Thank you for your feedback regarding your recent stay at our property! I am so sorry you experienced a very busy weekend with us and appreciate you bringing your concerns to our attention. We will take your comments under advisement to ensure a better experience! Kind Regards, Crystal

Spring
Reviewed 4 weeks ago

I was very pleased with the hotel, the food, drinks, and rooms! However, I was very displeased at how rudely we were treated by one of the bartender's. The way she was speaking to us was uncalled for and was unnecessary! Because of this bartender we decided to close or tabs and leave the bar area. I would the hotel...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank sabrinadY4347XH
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi SabrinadY4347XH, Thank you for your feedback regarding your recent stay with us! I am so sorry you were treated badly by one of our lounge staff members! We expect the highest level of customer service be provided to all our customers and appreciate you advising us of your experience. We will address immediately! We look forward to making this...

Dallas, United States
Reviewed 4 weeks ago

Overall, the place is nice and clean. It has a old school vibe to it when you first walk in. The free cookie and water bottles were great. The room was nice and spacious. 1st world problems but the elevators could have moved a little faster.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank omark939
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hello Omark939, Thank you for your comments about your stay with us! We value you as our loyal customer and look forward to serving you on your next visit to McAllen! Warmest Regards, Crystal

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the DoubleTree Suites by Hilton Hotel McAllen and discover more comforting facilities for your convenience. Situated less than a mile from McAllen Miller International Airport, we are centrally located in the Rio Grande Valley close to many local attractions. Unwind in a spacious two-room suite and enjoy the extra space of a separate living area with two TVs, a microwave, and WiFi internet access. Start your day with our complimentary cooked-to-order breakfast. Later, enjoy complimentary drinks and snacks at our Evening Reception. Dine in our on-site restaurant or have room service deliver dinner to your suite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel McAllen

Address: 1800 S 2nd St, McAllen, TX 78503-1289 (Formerly Embassy Suites by Hilton McAllen)
Region: United States > Texas > McAllen
Price Range: €94 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel McAllen 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Mcallen
Mcallen Embassy Suites
Hotel Style:
#7 Business Hotel in McAllen
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel McAllen staff and other travellers.
2 questions
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Pharr, Texas
9 months ago

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Questions? Get answers from DoubleTree Suites by Hilton Hotel McAllen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floors might be better as the elevator was not always working well.”
 of 5 bubbles DC2florida, 26 Feb 2017 | Read review
“We didn't stay at the hotel but the entry was pleasant and modern I've been in Embassy suites in other cities it appeared equal to them”
 of 5 bubbles sandyfou97, 13 Feb 2017 | Read review
“rooms on the west side are quieter and you can use the service elevator,its faster.!!!”
 of 5 bubbles kshank2017, 14 Jan 2017 | Read review
“high floor facing south was great view”
 of 5 bubbles Joe90123, 7 Dec 2016 | Read review
“Any room off main floor is fine. Book one facing the courtyard.”
 of 5 bubbles superlean3, 4 Dec 2016 | Read review
5 of 5