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Hilton Garden Inn McAllen Airport

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319 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn McAllen Airport
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Showing 240: English reviews
San Antonio, United States
Reviewed 25 August 2016

Nice hotel with friendly staff. Room was spacious and tidy as I expected. I didn't get to use the amenities. The location was perfect for what I was doing for work, plus it was right off of the expressway. If I had one bone to pick, it would just be having a complimentary breakfast, but not a big deal.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Sheila K
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Yes, our hotel is easy access to and from many businesses in the area and thank you for staying with us.

Baton Rouge, Louisiana
Reviewed 23 August 2016

Had issue sleeping due to lightning on the room, one of the window curtains was either missing or was never installed causing the light to come in the room making it impossible to sleep in. Was not aware of issue until the morning so i did not bring it say anything

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank J4964PYjavierf
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, We sincerely apologize for your experience and will be looking into this to correct this issue and hope that you do return and give us another opportunity to make things right.

Everett, Washington
Reviewed 3 August 2016

Best overall hotel experience ever. From the moment i walk in the door the staff welcome me with a warm smile and greeting remembering me by name from my previous stays. If i walk out of the hotel or in the lobby they feet me with a good morning or afternoon and short conversation. Just all around the friendliest group...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank eli_iceman
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Thank you for staying with us and for your comment and that you had a great experience. Our goal is 100% guest satisfaction and make us feel great that we have accomplished that. Thanks You!

Southlake, United States
Reviewed 2 August 2016

Stayed at this hotel during the Summer State Track Meet. The staff was extremely friendly, helpful and responsive despite having a sold out property for all nights, especially with large groups of children. Was very satisfied and will stay there again next year. Beds are also amazing and rooms are large.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kelliann H
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Thank you anf look forward to your next trip!

Fort Worth, Texas
Reviewed 22 July 2016

left my macbook charger along with all my mac adapters but they could not find them in the room i stayed in after checkout... beware of this place, don't expect a call from the manager either... will not be staying nor recommending this place.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Rob C
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I wanted to reach out and sincerely for no one returning your call back. Unfortunately nothing was found in your room. I have had the same employee here for the last 7 years & Housekeeping supervisor for 9 years and never had an issue as they always turn anything left behind that a guest leaves or may have...

Monterrey, Mexico
Reviewed 8 July 2016

Su ventaja es su cercanía al aeropuerto pero no ofrecen shuttle las 24 horas. En la noche al llegar me lo prometieron, pero en la mañana no había choferes con licencia. Its advantage is it is close to airport but shuttle is not available 24 hours. When I arrive the day before they said they would take me to the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Dany C
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I am so sorry for the misunderstanding as we do have 24 hour shuttle service only Sunday thru Thursday and on Friday & Saturday only from 7am to 11pm. I apologize for this and can assure this has never happen before as we take care of all our.

Reviewed 5 July 2016

Hotel Staff treated me as if I was family; from the Front Desk Representative, Night Auditor, Housekeeping, Cooks, and Hostess to the GM. First time in any Hilton Property I actually met almost every staff member. Hotel was going through remodeling but all the staff I encountered ensures my stay remained comfortable. If it wasn’t for their personal hospitality I...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank j0hnqc
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

We thank you for your comments as our goal is 100% guest satification and make us glad that we have met or exceeded our guest expections.

Salt Lake City, United States
Reviewed 1 July 2016

The folks are always friendly at this hotel. The cook in the morning makes a super breakfast. I always ask him to surprise me and boy, he does. Always delicious! I look forward to my stays and the breakfast. Convenient walk to a few restaurants as well. Easy access.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ralph R
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Thank you as we have try to make every guest morning great with a great breakfast to start the day.

Monterrey, Mexico
Reviewed 15 June 2016

Despite recent and ongoing renovations the rooms are dumpy, furniture is worn, and room seemed to be from another era. The continental breakfast included was 2 kinds of stale pastries, watery oatmeal and cereal. No fruit. For an extra $7.50 USD there were omelets. For this class of hotel it is at the very bottom, maybe even lower.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Peter C
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I wanted to sincerely apologize for your recent stay with us as we are currently under renovation to improve/update our guestrooms, lobby and public areas. Due to the renovation we are limited on breakfast items as our restaurant area is close and are trying our best to accommodate and provide the best service that we can while under...

Freer, Texas
Reviewed 5 June 2016

Family had a great time! Hotel was undergoing renovations to the breakfast area, it did not affect our stay. Breakfast was given made to order at a reasonable price. My kids loved the pool area with music playing all day. Overall it was Wonderful!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank cynthialY2509ZP
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

We thank you for staying with us and look forward to serving you again!!!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Located in the Rio Grande Valley, the Hilton Garden Inn McAllen Airport hotel is just one mile from McAllen Airport (MFE) and minutes from the Foreign Trade Zone. Take advantage of our thoughtful range of amenities. Plunge into the outdoor swimming pool and relax in the whirlpool. Work out in the fitness center, or borrow a Stay Fit Kit(R) to keep fit in the privacy of your own room. Enjoy a cooked-to-order breakfast at the hotel's restaurant, the Great American Grill(R), or keep up with work in the 24-hour Business Center. Plus, use the complimentary WiFi that is available in each room. The hotel's two meeting rooms provide ample space for up to 100 guests and can be adapted to suit a range of seating styles. ... more   less 

Additional Information about Hilton Garden Inn McAllen Airport

Address: 617 W Expressway 83, McAllen, TX 78503-2931
Region: United States > Texas > McAllen
Price Range: €75 - €153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn McAllen Airport 3*
Number of rooms: 104
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Also Known As:
Hilton Garden Inn Mcallen Hotel Mcallen
Hilton Mcallen
Hotel Style:
#4 Family Hotel in McAllen
#6 Business Hotel in McAllen
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn McAllen Airport staff and other travellers.
3 questions
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Monterrey, Mexico

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Questions? Get answers from Hilton Garden Inn McAllen Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the rooms with lower number to the rear of the hotel away from freeway - I heard nothing”
P2771VAscotts, 18 Mar 2017 | Read review
“I always ask for last floor.”
Border45, 4 Dec 2015 | Read review
“Ask for a king size bedroom.”
811willz, 14 Nov 2015 | Read review
“As far as possible from the freeway”
305cyrili, 30 Aug 2015 | Read review
“Book early for weekend stays”
Gebhardt9160, 4 Jun 2015 | Read review
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