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Hilton Garden Inn McAllen Airport

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Hilton Garden Inn McAllen Airport
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307 Reviews from our TripAdvisor Community

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Showing 231: English reviews
Flower Mound, Texas
Reviewed 1 week ago

Cold coffee and eggs. Room 230 was noisy from being about the electrical room. Room was also dirty. Forgot toothpaste and they charged me $3 for a sample size. I will not return to this location......

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jessicalD8028OC
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear guest, Sorry to hear about the noise in your room. We would've been happy to move you to a different room. I'm so sorry but unfortunately we don't offer complimentary toothpaste. It saddens us to hear that you will not be returning to our location. But we do hope you give us another chance to redeem ourselves.

Corpus Christi, United States
Reviewed 2 weeks ago

Easy check-in and check-out, clean rooms and bathrooms. Breakfast is not complimentary , but it's your average hotel breakfast. If your are sensitive to noise I would recommend ear plugs, the expressway noise can be bothersome at nigh. Staff was very attentive. Would stay again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 245maricelav
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Thank you for your positive comments. Regarding the noise, we do apologize and next time we could place you in a room further away from the noise. We are happy you liked our service. And hope to see you again soon.

Houston, TX
Reviewed 3 weeks ago

Stayed here for 2 nights in November and the staff was amazing! I came in from dinner and remembered that I had forgot my toothbrush and toothpaste in San Antonio and I hopelessly asked the desk agent(Jennifer) if she happened to have any. She was so pleasant and provided me a toothbrush and toothpaste without hesitation. She asked how my...

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Helpful?
Thank Bobby R
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

We are happy to hear that you enjoyed your stay with us and were happy with the service we provided. We hope to see you soon!

Houston, United States
Reviewed 3 weeks ago

This was a very rewarding trip home for the Holidays. I'm glad we chose Hilton Garden Inn. I just wish the hotel wasn't so far away from Edinburg. The locatioin right off of the interstate made it difficult to get through traffic.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank F3871YYvanessav
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Thank you for your comment we are happy to hear that you enjoyed your stay as well as the location of the hotel. Thank you and hope to see you back soon.

Columbus, United States
Reviewed 4 weeks ago

The staff at this hotel are helpful, pleasant and efficient. I have stayed here many times and it is always a great experience. The room was clean and recently renovated. beds are comfortable and the breakfast is great.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Christine R
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

We are very happy to hear that you enjoyed your stay with us and that you liked our recently renovated rooms. Thank you and see you back soon!

Texas Gulf Coast, Texas
Reviewed 5 weeks ago

This was my first time to McAllen, the hotel was located close to restaurant, a mall, stores, etc. Shuttle service was great! The hotel was clean and actually quiet at night. Excellant Mexican restaurants out the door with band!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Marie D
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Thank you for giving us the opportunity to serve you and hope to see you again.

San Antonio, Texas
Reviewed 18 December 2016 via mobile

Stayed here for business. The hotel was clean and comfortable. The made to order breakfast is a nice touch. Will be my hotel of choice for future visits to McAllen. The hotel is convenient to restaurants, shopping, the airport, and coffee.

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Helpful?
Thank LRD
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Thank you for staying with us and glad hear that you will be returning.

CORPUS CHRISTI, United States
Reviewed 14 December 2016

Customer service was excellent. The Xmas décor was beautiful and we did our family photo cards there. We enjoyed being close to the mall and Main Event. We had no bad experience the entire weekend. We would definitely be returning soon.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 403deadrar
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Thank you for choosing us and for staying with us and are very please your experience was good. We are very glad that you will be returning and look forward to serving you again.

San Antonio, Texas
Reviewed 11 December 2016

Nice hotel. Good location. I left a charger in my room and it wasn't there when I went back to get it. The manager placidly told me they didn't have it. He never researched it or looked. That perplexed me.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Erik B
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I apologized for this incident as all items that are left behind by guest are put into a lost & found cabinet for security. Room was inspected and no charger was not found and apologize.

san antonio, United States
Reviewed 30 November 2016

we had a 2 day stay, but the last day we had no power and we were not offered a free stay or discount, we did not get offered anything for the inconvience But my daughter stayed down the hall without power and she got offered a discount on any future stays.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank beckyg372
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I am so sorry as this issue as this was out of our control as there was an outage in the area that effect other business not just our's. We would of been happy to offer you a discount if ask, again my sincere apologies!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Located in the Rio Grande Valley, the Hilton Garden Inn McAllen Airport hotel is just one mile from McAllen Airport (MFE) and minutes from the Foreign Trade Zone. Take advantage of our thoughtful range of amenities. Plunge into the outdoor swimming pool and relax in the whirlpool. Work out in the fitness center, or borrow a Stay Fit Kit(R) to keep fit in the privacy of your own room. Enjoy a cooked-to-order breakfast at the hotel's restaurant, the Great American Grill(R), or keep up with work in the 24-hour Business Center. Plus, use the complimentary WiFi that is available in each room. The hotel's two meeting rooms provide ample space for up to 100 guests and can be adapted to suit a range of seating styles. ... more   less 

Additional Information about Hilton Garden Inn McAllen Airport

Address: 617 West Expressway 83, McAllen, TX 78503
Region: United States > Texas > McAllen
Price Range: €75 - €148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn McAllen Airport 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hilton Garden Inn Mcallen Hotel Mcallen
Hilton Mcallen
Hotel Style:
#4 Family Hotel in McAllen
#6 Business Hotel in McAllen
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn McAllen Airport staff and other travellers.
3 questions
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Monterrey, Mexico

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Questions? Get answers from Hilton Garden Inn McAllen Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“As far as possible from the freeway”
 of 5 bubbles 305cyrili, 30 Aug 2015 | Read review
“Book early for weekend stays”
 of 5 bubbles Gebhardt9160, 4 Jun 2015 | Read review
“Request by pool”
 of 5 bubbles hotelmavin, 21 May 2015 | Read review
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