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Our three night stay was perfect. We were greeted warmly at the front desk and guided to the easiest access point for our room. The room was spotless and had evenything we needed to cook the meals we enjoyed in. Breakfast offered delicious, varied options....More
Stayed here for 4 nights as a family of 4 in a 2 bedroom suite with queen beds in each room. The hotel was clean and nice. Some mild wear in the rooms, but just mild cosmetic wear. The room was nice with a nicely...More
Response from Monica L, General Manager at Residence Inn McAllenResponded 8 January 2018
Thank you for staying at the Residence Inn McAllen, I am glad to hear you enjoyed your stay at our property. We love to hear our guest feedback and the things we can do to make their stay even better. Hopefully your travels...More
We stayed due to a death in the family. The hotel was spotless and it’s located is in a prime location next to many restaurants. There’s an HEB grocery store literally right next door. Monica, the GM, has done a great job with providing the...More
Included breakfast was good. Pool and Jacuzzi was very well mantained. Big área in parking lot. I did tavel with my family. Engouh space in the room for all. Two tv with internet TV. We enjoed our favorite series in Netflix. Good shopping malls nearby...More
Response from Monica L, General Manager at Residence Inn McAllenResponded 5 October 2017
Thank you for your recent stay at the Residence Inn McAllen as well as for taking the time to complete the Trip Advisor review. We are glad to hear you enjoyed our service and amenities at the property. We hope to welcome you...More
Upon check in carrying an infant and a toddler I was given keys to a room on the 2nd floor. I was then told the elevator was OOO and not until I came in struggling with small children and luggage was I offered assistance. I...More
Response from Monica L, General Manager at Residence Inn McAllenResponded 30 May 2017
Thank you for taking the time to provide feedback in regards to your recent stay at the Residence Inn McAllen.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your...More