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Clarion Hotel

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1 room 2 adults 0 children
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Clarion Hotel
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219 Reviews from our TripAdvisor Community

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Showing 219: English reviews
greenville, tx
Reviewed 1 week ago via mobile

The staff is nice. Not a very new hotel. The room had a few blemishes, but everything was clean and in pretty good shape. I slept well. The highlight of my stay was the free breakfast buffet. It might just be the best I've ever had. Superb.

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Helpful?
Thank brad h
Dallas, Texas
Reviewed 1 week ago via mobile

We recently stayed at this hotel visiting family. Overall, it was a great hotel. The room was very clean as was the entire hotel, the breakfast was really good and the staff was great, with exception of one "thirsty" female. I can't remember her name (Stacy?) the white girl with glasses and short dark hair. She was very unprofessional. While...

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Helpful?
Thank rebekah60
DRockholt, General Manager at Clarion Hotel, responded to this review

I do apologize for your check in experience. Kayci has been with us a very long time and I'm sorry that your perception of her was of such. She is in the habit of calling everyone (including me) sweetheart as well as other endearing word. I can assure you she means no harm and I apologize if you found that...

Reviewed 2 weeks ago via mobile

First of all, we arrive early evening on December 30th to our hotel, with a reservation. There are 6 of us so we reserved a room with 2 king beds. My husband had an email with a confirmation number. We get there and learn our reservation has been cancelled and our room has been given away. My husband logged into...

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Helpful?
Thank Mandyshea27
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for your review of our hotel. I am sorry for the mix up of your reservation. I can assure you the hotel did not cancel a third party booking and also we do not have rooms with two king beds. We have large rooms with two Queen size beds and rooms with a king and a pull out...

Reviewed 3 weeks ago via mobile

Love staying there with our Grandkids. The Grandkids start the day with Texas waffles. Then off to Christmas programs the kids are preforming at church. Afterward back to the Clarion where the kids enjoy the pool. Great place to stay.

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Helpful?
Thank Kate M
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you for your review of our hotel. We are delighted that you enjoy staying with us and look forward to your next visit.

Arizona
Reviewed 4 weeks ago

I traveled to Lubbock, TX for a week of work.Three of us stayed at the Clarion for six nights the second week of December, 2016. We had an exterior room with parking right in front of it so it was easy to check on the vehicle. The room was spacious with 2 queen size beds (good quality) and still enough...

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Helpful?
Thank David C
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you so much for your review of our property. We are delighted that you enjoyed your stay and look forward to serving you again in the future.

Reviewed 7 December 2016

Mona and the staff at the Clarion Hotel wen above and beyond for me this Thanksgiving. Due to an illness in the family, we were unable to travel to to Lubbock to spend the holiday with our other family. When I booked my room online I didn't realize that I chose a non-refundable pricing option. After hitting a wall with...

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Helpful?
Thank Emily S
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for your review of our property and the lovely words about Mona. We are so happy that we were able to help you in your time of need. Please come and stay with us if you are ever in Lubbock.

Red River
Reviewed 1 December 2016 via mobile

Our room was on the first floor exterior. It was plain but clean. Stains on the carpet could be removed for a better look. Breakfast Buffett(eggs, biscuits and bacon) was OK. This hotel looks as if they promote their meeting rooms and conference center more than their accommodations. Was a lower rate than most hotels in the area.

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Helpful?
Thank Georgia O
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you for your review of our hotel. I am glad that you found your room on the outside clean. We try to promote both meeting space and sleeping rooms. Please stay with us again when you are in Lubbock.

Reviewed 21 November 2016 via mobile

We stayed here last night. I forgot to lock the car doors when we went in (my bad, I know). We had $150 dollars worth of Christmas presents stolen from our car. No cameras, nothing the front desk can do but file a report. If you stay here, make sure you lock your doors! I definitely won't be staying again.

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1Thank Audrey B
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you for the review of our hotel and I am sorry about your presents that were left in your car. Unfortunately, we have no control over an unlocked door and there are people in this world that are not all good. I'm sorry that this bad experience will keep you from staying here again. Unfortunately this time of year,...

Indy
Reviewed 7 November 2016 via mobile

Location is great. Manager, is the best guy. I can't remember his name. We were there for the Texas Tech vs UT game. The staff was so polite. The rooms are what you expect. Ketchup on the lamp shade, hand gunk on the curtain, non- working outside lights, and non flushing toilet. The shuttle driver is nice. The window is...

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Helpful?
Thank Cwynn
DRockholt, General Manager at Clarion Hotel, responded to this review

Thanks for the review of our hotel. I do apologize for the trouble you experienced during your stay. It's sounds like your room was less than satisfactory and I can guarantee that is not the way we do business.

Reviewed 2 November 2016

- Large rooms and not bad for the price. - Place is a little dated. - Breakfast is ok and in door bar is comfortable enough. - Staff is friendly and helpful - late arrival and could not get a key to room. had to wait for security to let me in - Location is next to Loop 289, easy...

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Helpful?
Thank Fernando P
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you for taking the time to post a review of our hotel. We are happy that you enjoyed your stay and I do apologize for the wait on the keys. We hope you join us again when you're back in Lubbock.

17 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Clarion Hotel

Address: 3201 S Loop 289, Lubbock, TX 79423-1320 (Formerly Holiday Inn Lubbock Park Plaza)
Region: United States > Texas > Lubbock
Price Range: €66 - €116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Lubbock Park Plaza Hotel Lubbock
Park Plaza Lubbock
Lubbock Park Plaza
Lubbock Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Hotel staff and other travellers.
3 questions
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over a year ago
colorado
Katy, Texas
3 months ago

See all questions (3)

Questions? Get answers from Clarion Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms 150-164 all have parking available right next to your room.”
 of 5 bubbles davidcE1778FO, 18 Dec 2016 | Read review
“Inside room was nice for a view of the indoor pool and fountains.”
 of 5 bubbles FlyFishFreak, 27 Oct 2016 | Read review
“Go somewhere else”
 of 5 bubbles tomdM5118YV, 29 Sep 2016 | Read review
“The inside rooms facing the pool and atrium have a large window to enjoy the view.”
 of 5 bubbles B5098HHpatricias, 7 Jun 2016 | Read review
“Ask for an interior room as they will open into the main pool area.”
 of 5 bubbles DGLG84, 30 May 2016 | Read review
5 of 5
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