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Baymont Inn & Suites Lubbock West

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Baymont Inn & Suites Lubbock West
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398 Reviews from our TripAdvisor Community

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Showing 398: English reviews
Gainesville, Texas
Reviewed 3 weeks ago

Carpet is very old looking and the bathroom needs a lot of work tile at floor patched with different colors. The shower has lots of screws showing and Sheetrock is cracked. Grout is up the bottom of the door jam 2 ".

Review collected in partnership with Baymont Inn & Suites
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Helpful?
Thank L208UHkennethb
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

L208UHkennethb, I would like to apologize for all the issues you had on your stay, we have corrected all the issues you mentioned, thank you for your feedback.

New Braunfels, Texas
Reviewed 3 weeks ago

Review collected in partnership with Baymont Inn & Suites
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Thank skye6877
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

san antonio tx, United States
Reviewed 3 weeks ago

Review collected in partnership with Baymont Inn & Suites
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Thank Mary M
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

North Las Vegas, Nevada
Reviewed 3 weeks ago

Review collected in partnership with Baymont Inn & Suites
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Thank Q800BXjasonw
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

Denver, Colorado
Reviewed 11 January 2017

I reserved a room on a travel site, thinking I was getting the Baymont on 45th Street. I showed up exhausted after long day and 2 flights. The fabulous crew at the Baymont West told me my reservation was at another location, tried to help change the reservation (couldn't) and THEN Suzann called for another employee to leave home, come...

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Helpful?
Thank HBDenver
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

HBDenver, Thank you for your review and feedback! I am very happy to hear about your experience at our hotel. I'm sorry for the tough day you had, and I am glad my staff went "above and beyond" for you. We hope to see you next time you are in Lubbock!

Lubbock, Texas
Reviewed 9 January 2017

Review collected in partnership with Baymont Inn & Suites
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Thank meganmN4946TQ
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

Killeen, Texas
Reviewed 9 January 2017

There bathtub was not properly cleaned. Hair was left in there. Had to rinse thoroughly and take showers. The bed was not comfortable.

Review collected in partnership with Baymont Inn & Suites
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Thank sowens2017
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

I'm sorry about your expierence at our hotel, I would like to speak with you about your stay, thank you for your feedback.

N/A
Reviewed 7 January 2017

Website map (and town) are really hard to navigate-suggest adding written directions from all highways, loops, with major cross streets noted. Very nice front desk personnel! Rooms were very quiet, elevator a little "shaky" the entire light area was rattling-kinda scary. Towels and face cloths very thin and rough and teeny, tiny pillows. Lubbock is a college town and we...

Review collected in partnership with Baymont Inn & Suites
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Helpful?
Thank Debra N
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

Debra N, I'm sorry you had a hard time finding the hotel. I'm glad my staff took good care of you once you arrived. Thank you for your feedback, and hope to see you again soon.

Carlsbad, New Mexico
Reviewed 31 December 2016

Room needed sprayed with bug spray. Beds are rock hard. Spiders were over looked and got extra blankets for cushion on beds, help a little bit, but still didn't get much sleep.

Review collected in partnership with Baymont Inn & Suites
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Thank cfl0108
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

cflo108, I'm sorry about your expierence at our hotel, I would like to speak with you about your stay, thank you for your feedback.

Carlsbad, New Mexico
Reviewed 30 December 2016

Beds were probably comparable to Jail beds. Extremely hard beds. My 8 yr old daughter even had a tough time sleeping and she can sleep anywhere. Beds had no comforts. Nor do they have comforts, just 3 sheets as a comfort. Do yourself a favor and pay extra $20 and stay somewhere else. Hotel was not old but definitely not...

Review collected in partnership with Baymont Inn & Suites
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Thank chrislE3277OQ
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

chrislE3277OQ, I'm sorry about your expierence at our hotel, I would like to speak with you about your stay, thank you for your feedback.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the new Baymont Inn & Suites Lubbock West! Everything's bigger in Texas, including the Southern Hospitality that has made our Lubbock hotel a guest favorite. From the South Plains Fair Grounds and Mackenzie Park to the Civic Center and United Spirit Arena, special events are always happening near our Lubbock hotel. Whether you need to quickly get to Texas Tech University, Lubbock Christian University, Covenant Medical Center, or The Heart Institute, our great location makes for a fast and easy commute. When you stay at our Lubbock hotel, you are right next to the Canyon West Shopping Center and just minutes from the South Plains Mall for some great shopping. Close to West Texas's best shopping, dining, and entertainment, our newly renovated hotel offers everything you need for a great vacation or productive business trip. Our friendly staff is happy to give you tips and recommendations on must see attractions, the best boutiques, and fine dining options, or give you easy and quick directions to get you on your way to the next stop. While staying at our modern and highly rated hotel, enjoy our complimentary hot breakfast buffet to get your day started on the right foot and stop off at our beautiful indoor heated pool, hot tub and dry sauna for a relaxing end to your busy day. There's plenty of free parking available for large vehicles and trailers, and we are set just enough off the highway that there's never road noise to interfere with your restful night's sleep. Our spacious rooms and huge suites are great for larger groups, families, and longer stays, and our lightning fast free hi speed internet can accommodate even the most demanding needs for business or play. Whether you are here for a day, a long weekend, or a semester, depend on us at the new Baymont Inn & Suites Lubbock West to provide you with the best service and quality you've come to expect from the Wyndham family of hotels. ... more   less 

Additional Information about Baymont Inn & Suites Lubbock West

Address: 6015 45th Street, Off West Loop 289 & Marsha Sharp Freeway, Lubbock, TX 79407-3705 (Formerly The Palms Hotel & Suites)
Region: United States > Texas > Lubbock
Price Range: €70 - €115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Lubbock West 2.5*
Number of rooms: 72
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Also Known As:
Best Western Plus Palms Hotel Lubbock
Best Western Plus Palms Hotel And Suites
Best Western Palms Hotel
Best Western Lubbock
Lubbock Best Western
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Questions & Answers

Questions? Get answers from Baymont Inn & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor has the suites at the back of the facility. 1st floor room in same area also very convenient to small covered parking area.”
 of 5 bubbles rbmeoe, 13 Dec 2016 | Read review
“quiet floors, very warm pool”
 of 5 bubbles denisemW7037PL, 17 Oct 2016 | Read review
“Ask for a room away from the road”
 of 5 bubbles JeMaSan, 30 Aug 2016 | Read review
“The Jacuzzi suite Is The best”
 of 5 bubbles 355nikkid, 20 Aug 2016 | Read review
“all the rooms are excellent, with a lot of options”
 of 5 bubbles 3ds311, 19 Aug 2016 | Read review
5 of 5