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Arbor Inn and Suites

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#19 of 63 Hotels in Lubbock
Certificate of Excellence
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215 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Grand Bahama Island
Reviewed 14 August 2016

Traveling with a pet sometimes is tricky. Not here though, this hotel is very friendly and excepting of pets. No up charge. Though there is a 25 dollar refundable deposit, as long as Fido minds his manners and doesnt tear up anything. Our room was spacious and clean. The beds were very comfortable. They do have a free breakfast of...

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Helpful?
Thank FishinTexan
Rob M, Owner at Arbor Inn and Suites, responded to this review

Hi Fishin Texan, We love responsible pet owners and their pets. We understand that our guest's pets are part of the family and enjoy time away from the normal routine. Thanks, Rob

Reviewed 28 July 2016 via mobile

We had our wedding in Lubbock and several family members and friends drive in from all over....the rooms where awesome, spacious and clean....and the staff was exceptional.... the pool area was a nice and setene area to relax and spend time talking with everyone......a perfect weekend!

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Helpful?
Thank Jami R
Rob M, Owner at Arbor Inn and Suites, responded to this review

Hi Jami, Congratulations on the wedding. We are humbled you chose us to celebrate such a special occasion. Hope to see you on your first anniversary. Rob

Lamesa, Texas
Reviewed 13 July 2016 via mobile

This hotel is new in Lubbock area. We chose to stay last minute so we paid a little more than we would like. The rooms were spacious, clean and modern. The bathroom has a walk in shower and a separate tub. The bed was nice and comfy. There was a safe in the room to keep Valuables in. The highlight...

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Helpful?
Thank Shanan W
Rob M, Owner at Arbor Inn and Suites, responded to this review

Hi Shanan, Thank you for taking the time to tell us about stay. Hope to see you the next time your plans bring you to Lubbock. Rob

Reviewed 7 July 2016 via mobile

Our visit was nice. We were in town to visit family. It was graduation weekend so our room price was outrageous. It the not worth $350. Would never pay that again. Arbor inn was a little old. Needs some updates.

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Helpful?
1Thank Brenda C
Rob M, Manager at Arbor Inn and Suites, responded to this review

Hi Brenda C, Thank you for taking the time to fill out a review. I am glad you had a nice visit while in our wonderful city. Texas Tech Graduation in May is the busiest weekend of the year for Lubbock. Please try us again during the summer months when the rates are more reasonable and our pool is open...

Houston, Texas
Reviewed 20 June 2016

The Arbor Inn delivered more than I expected. We stayed in room 201 on 6-20-2016. The room was large and the beds were comfortable. Water pressure was excellent and the hot water was plentiful. We had a small refrigerator, microwave, single serve coffee maker, and a safe. The room was located close to the elevator but we never heard any...

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Helpful?
6Thank Deepoutdoors
Rob M, Owner at Arbor Inn and Suites, responded to this review

Hi Deepoutdoors, Thank you for taking the time to fill out a review. I appreciate all your comments but am most proud of the service given by our staff. Finding good people in our industry is a very difficult one and I agree Chanel is a wonderful girl. See you the next time your travels bring you to Lubbock. Rob

Georgetown, Texas
Reviewed 16 June 2016

Tired looking hotel needing upgrade. I was in room 301. I did not see any handicapped parking signs near the front lobby. TV controls were hard to use. TV response was erratic. You had to put a significant amount of pressure on controls to get "iffy" response. No TV schedule in room. No writing materials. Shower did not work properly....

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Helpful?
1Thank farsight
Rob M, Owner at Arbor Inn and Suites, responded to this review

Hi Farsight, Thank you for taking the time to fill out a review. I am happy you enjoyed the bed and that our housekeeping staff was doing a good job. I find in our industry those 2 things are high on our list of priorities. We can certainly have helped you with the television and the shower issues. Our maintenance...

Hurst, Texas, United States
Reviewed 24 May 2016

I had never heard of this chain before but because of the previous positive reviews decide to book and I wasn't disappointed. The room was spacious, comfy and clean. The cookies, coffee and bottles of cold water were so very nice. I'd stay there again!

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Helpful?
2Thank HappyCamper917
Rob M, Owner at Arbor Inn and Suites, responded to this review

Hi Happy Camper, Thank you for the kind words. I am glad you decided to stay with us. Hope to see you again next time. Rob

Arlington
Reviewed 22 May 2016

I had a handicap room and it was very spacey, had a lot of room to get around in but unfortunately, it was a short trip and once my fellow neighbors upstairs stopped moving around I was out like a light

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1Thank goodexperieince
RemrockLubbock_Texas, Owner at Arbor Inn and Suites, responded to this review

Thank you for taking the time to review our Inn. I am happy to see you had a good experience. Hope you to see you again soon. Rob

Reviewed 18 May 2016

Our rooms were clean and nice. The staff was very nice, helpful, and polite. The beds were very comfortable. Plenty of pillows and towels, but not convenient towel racks by the shower. We do plan on coming here again as it was over-all an enjoyable experience. The breakfast was nothing to brag about, and several of our group avoided it...

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Helpful?
1Thank royces640
Rob M, Owner at Arbor Inn and Suites, responded to this review

Hi Royce, Thank you for the comments. I am happy you had a good stay with us. We strive to have good breakfast with the biscuits and gravy and the coffee is ground from whole beans. We will certainly look into making some changes. Thanks again, Rob

Reviewed 23 March 2016

It's so nice to have unexpected extras in a clean and large room. That's the case at Arbor Suites. Would definitely stay again if I need to be in Lubbock. It's huge that there is no charge for our pup, as others charge $75 per stay.

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Helpful?
1Thank Cheryl G
Rob M, General Manager at Arbor Inn and Suites, responded to this review

Hi Cheryl G. Thank you for the kind words. We do like our pet owners. Hope to see you again when you are visiting Lubbock. Rob

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
The largest, most comfortable rooms in Lubbock happen to be at the Arbor Inn and Suites, a family owned hotel that is sure to guarantee the luxury, comfort and enjoyments that you've been hoping for. Whether you are in town to visit your Red Raider, on a college visit, or just here to enjoy the panhandle, be assured that you will receive comfort, convenience and value with our hotel rooms with an average of over 450 square feet. Extended stay guests of Lubbock are welcome to stay in our rooms equipped with full kitchens. ... more   less 

Additional Information about Arbor Inn and Suites

Address: 5310 Englewood Ave, Lubbock, TX 79424-1163
Region: United States > Texas > Lubbock
Price Range: €114 - €125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Arbor Inn and Suites 2.5*
Number of rooms: 73
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Also Known As:
Arbor Hotel Lubbock
Hotel Style:
#8 Family Hotel in Lubbock
#10 Business Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Arbor Inn and Suites staff and other travellers.
4 questions
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Questions? Get answers from Arbor Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid pet rooms. Don't walk on carpet without shoes.”
 of 5 bubbles verag751, 7 Oct 2016 | Read review
“3rd floor - wonderful sunrises but be prepared for noise from the highway if windows are open. 2nd floor (East) - a view to trees and pool.”
 of 5 bubbles ToThePoint2015, 26 Aug 2016 | Read review
“handicap rooms if available are larger and cozier”
 of 5 bubbles goodexperieince, 22 May 2016 | Read review
“The suites have a full kitchen, others have a mini fridge and microwave. The bunkbed suite is kind of oddly outfitted, but convenient.”
 of 5 bubbles royces640, 18 May 2016 | Read review
“Ask for a room with a strong internet signal.”
 of 5 bubbles BallBounces, 25 Dec 2015 | Read review
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