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Extended Stay America - Lubbock - Southwest

41 reviews
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Traveller (9)
Room & Suite (7)
Dining (1)
Overview
  • Excellent35%
  • Very good7%
  • Average12%
  • Poor17%
  • Terrible29%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (41)Write a Review
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All reviewsgreat setupan extended staythe rooms were nicegreat staynick
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11 - 15 of 41 reviews
Reviewed 28 August 2017 via mobile

This is an extended stay only Hotel no cups no ice no coffee in the room. Was not sure what to expect but will definitely do something different for my one-night stays. Room looks clean have not slept in the bed as of yetMore

Thank John W
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 29 August 2017

John, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another...More

Reviewed 19 August 2017

I booked for two nights but cancelled the second night. The first room I was given had grime on the appliances and trash on the floor. I was given another room and woke the next morning to find the room was just as nasty. I'm...More

Thank Maria k
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 20 August 2017

Maria, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and...More

Reviewed 4 August 2017

The room was did not accommodate our family size as we were told. When pointed this out to hotel staff, we were told we could not cancel our reservation without paying for it. We had 2 adults and 4 kids, 16, 12, 7, & 4...More

Review collected in partnership with Extended Stay
Thank 440daryld
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 5 August 2017

Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience it caused. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us...More

Reviewed 24 July 2017

We were in town for a sporting event the hotel was in a great location so we could get everywhere quickly and easily Ashley Checked us out and seemed to genuinely care that we had enjoyed our stay (which we had)More

Review collected in partnership with Extended Stay
Thank 968389anag
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 27 July 2017

Ana, thank you for sharing your wonderful review of Extended Stay America - Lubbock - Southwest. We are delighted to read you loved the convenience of our location and were impressed with the service provided by our courteous associates especially Ashley. Your compliments will be...More

Reviewed 24 July 2017

My stay was very pleasent i would stay there any time and i would tell all myfriends about it so they could stay thee if i am ever in the aarea i will stay there the pool was very clean and very relaxing . It...More

Review collected in partnership with Extended Stay
Thank H5850ZUarthurs
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 25 July 2017

Thank you for posting your kind review of Extended Stay America - Lubbock - Southwest. We are thrilled to know you had a comfortable stay here and that you loved our pool area. We appreciate you recommending us to future travelers and look forward to...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$58 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$58 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (9)
Room & Suite (7)
Dining (1)
Questions & Answers
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Room Tips
"Avoid this place !"
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"Check out the cleanliness of the room before you agree to take it."
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"easy access for handicap."
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"Nick will help you with anything you need"
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