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Extended Stay America - Lubbock - Southwest

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Traveller (16)
Room & Suite (26)
Dining (1)
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Overview
Hotel website
4802 S Loop 289, Lubbock, TX 79414-4798 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Lubbock - Southwest
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (47)
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1 - 5 of 47 reviews
Reviewed 3 weeks ago via mobile

Over all, the stay isn't bad. Biggest problem is the management lets guest smoke in the hotel. I've talked to management about it and they have refuse to do anything. Great location but, hotel is full of drug addict's.More

Thank Allen G
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 3 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

Reviewed 4 weeks ago via mobile

Very unhappy during my business stay. I was across the hall from a huge pitbull that was unfriendly. They allow guest to walk around as if they are working the hotel instead of renting a room. The woman across the hall was always half dressed....More

1  Thank _matthew_cognan
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 4 weeks ago

Matthew, thank you for choosing us while you were here for your business trip. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to...More

Reviewed 30 June 2018 via mobile

We booked last minute through Hotels.com and paid when we booked. We arrived very late and they said I still owed money, a different amount from the reservation at that...it was late, kids were tired so I swiped the card and called Hotels.com who were...More

1  Thank sportsboysmom
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 1 July 2018

Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback...More

Reviewed 27 May 2018 via mobile

The hotel is very nice. The hotel is located near the freeways so it is in a great location is close to restaurants shopping anything you might need. The staff was very pleasant very professional and accommodated your every need. There’s plenty of parking so...More

Thank Lnihiser
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 27 May 2018

Thanks for choosing Extended Stay America for your stay. We are happy to know our location was ideal for your needs and that you had a comfortable time with us. It was a pleasure hosting you, and we look forward to serving you again soon....More

Reviewed 19 March 2018

had to move rooms twice (fish smell in first room and broken A/C in second), then the shower did not drain in third room (gross). No refund offered. Horrible and will never stay here again. Terrible. Horrible.More

Review collected in partnership with Extended Stay
1  Thank drewd267
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 20 March 2018

Thank you for being our guest. We apologize for the issues you encountered in your rooms. We have started our procedure to make sure that every room is exceptionally clean and inspected, and we're working with our housekeeping and maintenance department to make sure we...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
1
Price range
US$62 - US$400 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Lubbock
,
Lubbock Extended Stay
,
Extended Stay Lubbock
Location
United States > Texas > Lubbock
Photos
Traveller (16)
Room & Suite (26)
Dining (1)
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Questions & Answers
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Room Tips
"Avoid this place !"
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"Check out the cleanliness of the room before you agree to take it."
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"easy access for handicap."
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"Nick will help you with anything you need"
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