We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Extended Stay America - Lubbock - Southwest

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Extended Stay America - Lubbock - Southwest
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

20 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 20: English reviews
Start your review of Extended Stay America - Lubbock - Southwest
 Click to rate
Harlingen, Texas
Reviewed 15 February 2017 via mobile

I'm writing my review mostly to talk about how amazing the staff is here! Everyone made sure our visit was great especially Nick! He went above and beyond. We will definitely be back next time we are in the area!

 Report
Helpful?
Thank sarahd5679
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

The team and I appreciate your feedback. It is fulfilling to read your satisfaction with the great customer service our staff provided. I will inform them to keep up the great work assisting guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Seymour, Texas
Reviewed 11 February 2017

In Lubbock for day surgery, so stayed overnight. Hubby is handicapped and slept on and off the rest of the day. Nick and Feticia were great getting us in early and checking on us. Very friendly. Clean room, very comfortable, big refridge, employees all very friendly. I'll definitely use them again. Thanks

 Report
Helpful?
Thank NevRsetL4less
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that Nick and Leticia were able to take care great care of you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 2 February 2017 via mobile

My family had to come in on a family emergency had to find a place to stay. Nick made us feel welcome and like family. He helped us find our way around town. The rooms where clean and wonderful. Looking forward to going back.

 Report
Helpful?
Thank mommy1912
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

The team and I appreciate your remarks. I'm so pleased to hear that you were welcomed well at our hotel and your room accommodations were clean to your satisfaction. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Lubbock, Texas
Reviewed 30 January 2017

Nick was great and made us feel more like guests and not customers. Location is right near shopping and different restaurants. It was easy to find and right near south loop, so we could get to where we needed too. Enjoyed our time here and will recommend to friends and family.

 Report
Helpful?
Thank Someones_Mom2017
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Your feedback is important. Thank your for your comments. We appreciate your kind words regarding our convenient location, our customer service, and that you would recommend our hotel based on your pleasant experience. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Dallas, Texas
Reviewed 28 January 2017

I had a really great experiences staying here. I will be back. Nick was awesome, and went above and beyond to make sure my stay was perfect. It's rare to see customer service like that anymore, but you can tell Nick genuinely cared.

 Report
Helpful?
Thank hannahgracesmith
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see you were well accommodated by our staff. Nick will be informed on what an excellent job he is doing. Thank you again for your review. We look forward to seeing you in the future, should your travels bring...

Reviewed 26 January 2017

Stayed here on a business trip. Nick at the front desk was great. He made checking in super easy and quick. He was full of great information about the town on where to eat. The room was nice and clean; just as the property was. Very cheap price for such a nice place. I will be back!

 Report
Helpful?
Thank Zachary G
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Thank you for your fantastic review of our property. I'm thrilled that your clean room accommodations met your needs and you had a great stay at our hotel during your business trip. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Golden, Colorado
Reviewed 13 December 2016

It is ok for the price, no bells or whistles. I got exactly what I expected for the price. They could invest a couple of $$ on some Windex and clean the mirror in the room and the restroom faucets, a little dingy. They were out of coffee in the morning. The elevator makes some funny noises so I used...

 Report
Helpful?
Thank Fernando P
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your mirrors and faucets were dirty, and the elevator was noisy. To uphold our company's high standards, we will be sure to have the mirrors and faucets reviewed with staff moving...

El Paso, Texas
Reviewed 18 November 2016

I would highly discourage people from staying here. I paid for daily housekeeping and it took them a week before they sent someone to clean my room after numerous calls and requests. I was there for two weeks and that was the only time my room was cleaned. For the past two weeks, I have been calling the 1-800 customer...

 Report
Helpful?
Thank Smcd5567
Dallas,Tx
Reviewed 18 October 2016

Giving this a 2 star review is right in line with the other reviews for this hotel. Exterior looked OK, checkin was easy, location was good, but those were the highlights. Room was literally 60 degrees blowing high cold in October, which is surprisingly since one would think the housekeeping was the last one to leave the room. The cheap...

 Report
Helpful?
1Thank DuRoss
Dallas, Tx
Reviewed 15 October 2016

Manage your expectations before staying here. This is more 50 buck a night place. They have management issues to allow some of these things to occur. Good: Easy checkin Nice staff Neon no smoking sign on checkin desk. So they are trying Good location Good parking Kitchen with no pre stocked items, must be request. Bad: Elevator loud and questionably...

 Report
Helpful?
1Thank Dabears
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your room was not cleaned to our standards. Please accept my apology. I am working with my housekeepers to ensure that this issue does not happen again in the future. Our team is committed to satisfying our guests, so we...

18 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (9)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (9)
Viewed
Room/Suite (6)
Viewed
Dining (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Lubbock hotels
0.5 km away
Comfort Suites
Comfort Suites
#28 of 64 in Lubbock
89 reviews
3.0 km away
Clarion Hotel
Clarion Hotel
#40 of 64 in Lubbock
219 reviews
6.3 km away
Comfort Inn & Suites
Comfort Inn & Suites
#47 of 64 in Lubbock
161 reviews
Show Prices
Show Prices
Show Prices
1.6 km away
Hampton Inn Lubbock
Hampton Inn Lubbock
#11 of 64 in Lubbock
318 reviews
6.3 km away
Red Roof Inn & Conference Center Lubbock
3.7 km away
Studio 6 Lubbock TX
Studio 6 Lubbock TX
#25 of 64 in Lubbock
190 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Lubbock - Southwest

Address: 4802 South Loop 289, Lubbock, TX 79414
Region: United States > Texas > Lubbock
Price Range: €61 - €139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Lubbock - Southwest 2.5*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Extended Stay and Travelocity so you can book your Extended Stay America - Lubbock - Southwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Lubbock
Lubbock Extended Stay
Extended Stay Lubbock
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Extended Stay America - Lubbock - Southwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“easy access for handicap.”
 of 5 bubbles NevRsetL4less, 10 Feb 2017 | Read review
“Nick will help you with anything you need”
 of 5 bubbles zacharyg859, 26 Jan 2017 | Read review
“Use Priceline to get a good price”
 of 5 bubbles fernandopL4409UB, 13 Dec 2016 | Read review
“Don't stay here. Terrible Management”
 of 5 bubbles Smcd5567, 18 Nov 2016 | Read review
“Book online or over the phone, never in person, unless you are white!”
 of 5 bubbles E1240GFlaurag, 1 Oct 2016 | Read review
5 of 5