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Extended Stay America - Lubbock - Southwest

Traveller (16)
Room & Suite (26)
Traveller (16)
Room & Suite (26)
Dining (1)
Overview
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4802 S Loop 289, Lubbock, TX 79414-4798 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Lubbock - Southwest
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
1
Price range
US$64 - US$164 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Lubbock
,
Lubbock Extended Stay
,
Extended Stay Lubbock
Location
United States > Texas > Lubbock
Nearby
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Reviews & more
49Reviews
46Photos
0Q+A
11Room tips
Traveller rating
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Time of year
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Language
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  • English
Show reviews that mention
so we are on our fourth room now. the first room the TV didn't work. the next one they attempted to put us in smelled of cat urine and a litter box. Now we're in a room that everything works in but we're having to complain multiple times a day be it because of the smell of weed o
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Response from 00esa, Manager at Extended Stay America - Lubbock - Southwest
Responded 4 weeks ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
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The hotel is older, no getting around that. But, everyone was super helpful and very friendly. The room was clean and comfortable. They didn't have much of a breakfast but I was able to make my own breakfast since there is a kitchen
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Response from 00esa, Manager at Extended Stay America - Lubbock - Southwest
Responded 26 Oct 2018
Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management
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Over all, the stay isn't bad. Biggest problem is the management lets guest smoke in the hotel. I've talked to management about it and they have refuse to do anything. Great location but, hotel is full of drug addict's.
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Response from 00esa, Manager at Extended Stay America - Lubbock - Southwest
Responded 29 Aug 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
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Very unhappy during my business stay. I was across the hall from a huge pitbull that was unfriendly. They allow guest to walk around as if they are working the hotel instead of renting a room. The woman across the hall was always half dressed. With this hotel being business and f
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Response from 00esa, Manager at Extended Stay America - Lubbock - Southwest
Responded 24 Aug 2018
Matthew, thank you for choosing us while you were here for your business trip. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
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We booked last minute through Hotels.com and paid when we booked. We arrived very late and they said I still owed money, a different amount from the reservation at that...it was late, kids were tired so I swiped the card and called Hotels.com who were very gracious to look into
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Response from 00esa, Manager at Extended Stay America - Lubbock - Southwest
Responded 30 Jun 2018
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
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All photosTravellerRoom & SuiteDining
Dirty frig top
Photo provided by managementExtended Stay America - Lubbock - Southwest
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Lubbock - Southwest
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Lubbock - Southwest
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Lubbock - Southwest
Fully Equipped Kitchens
Previous
"Don't come unless you want to be surrounded by drug dealers and pot and nasty rooms"
"Avoid this place !"
"Check out the cleanliness of the room before you agree to take it."
"easy access for handicap."
"Nick will help you with anything you need"
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