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Extended Stay America - Lubbock - Southwest

41 reviews
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Traveller (9)
Room & Suite (7)
Dining (1)
Overview
  • Excellent35%
  • Very good7%
  • Average12%
  • Poor17%
  • Terrible29%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (41)Write a Review
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All reviewsgreat setupan extended staythe rooms were nicegreat staynick
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1 - 5 of 41 reviews
Reviewed 2 weeks ago

Only stay here if you enjoy the smell of cigarette smoke. It’s supposed to be a smoke free hotel, but that’s all you can smell! I couldn’t sleep at all and was sick the entire night!! I paid for my room with my card online...More

Review collected in partnership with Extended Stay
Thank kimberlymO3837JQ
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 2 weeks ago

Kimberly, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered due to smoke. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is...More

Hotel's Favourite
Reviewed 9 May 2017 via mobile

This was a very clean, and delightful location and building. Staff was very pleasant, excellent and right on top of things. They were wonderful with our service dogs being guest as well. No pool, but it made up for it with the amenities and location.More

Thank Jodi B
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 10 May 2017

Jodi, thank you for posting your kind review of Extended Stay America - Lubbock – Southwest. We are so happy you were overwhelmed not only by our service but also with our spotless property. We hope to see you, your friends and your pet again...More

Reviewed 3 weeks ago via mobile

The manager and employees were very nice. I had a wonderful experience here, my room was nice and clean my bed was comfortable, the breakfast was okay just wish it was actual breakfast. But besides the breakfast it was wonderful here I i would definitely...More

Thank Abigailw1
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 3 weeks ago

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and...More

Reviewed 3 weeks ago

I would stay again. The location is the best part. The halls were dirty but also there were kids playing in the halls. I was able to sleep well. There were no batteries in the remote. I would stay againMore

Review collected in partnership with Extended Stay
Thank M1800FYkevinl
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 3 weeks ago

Kevin, thank you for reviewing us. It’s a pleasure to read you had a relaxing stay with us and were impressed with our location ideal for your needs. On behalf of everyone here, we invite you to visit us again the next time you are...More

Reviewed 4 weeks ago

I spent over a month there while on assignment in Lubbock. The rooms, furnishings, beds were all outdated , and the refrigerator had lots of dents and rust spots, Whereas the price would compare to places like Houston, Atlanta. Very poor maintenance, and housekeeping, and...More

Thank Fariborz Ali K
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 4 weeks ago

Thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$58 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$58 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (9)
Room & Suite (7)
Dining (1)
Questions & Answers
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Room Tips
"Avoid this place !"
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"Check out the cleanliness of the room before you agree to take it."
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"easy access for handicap."
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"Nick will help you with anything you need"
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