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Extended Stay America - Lubbock - Southwest

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Extended Stay America - Lubbock - Southwest
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65 Reviews from our TripAdvisor Community

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Showing 65: English reviews
El Paso, Texas
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago

I would highly discourage people from staying here. I paid for daily housekeeping and it took them a week before they sent someone to clean my room after numerous calls and requests. I was there for two weeks and that was the only time my room was cleaned. For the past two weeks, I have been calling the 1-800 customer... More 

Helpful?
Thank Smcd5567
Dallas,Tx
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 October 2016

Giving this a 2 star review is right in line with the other reviews for this hotel. Exterior looked OK, checkin was easy, location was good, but those were the highlights. Room was literally 60 degrees blowing high cold in October, which is surprisingly since one would think the housekeeping was the last one to leave the room. The cheap... More 

Helpful?
1 Thank DuRoss
Dallas, Tx
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 October 2016

Manage your expectations before staying here. This is more 50 buck a night place. They have management issues to allow some of these things to occur. Good: Easy checkin Nice staff Neon no smoking sign on checkin desk. So they are trying Good location Good parking Kitchen with no pre stocked items, must be request. Bad: Elevator loud and questionably... More 

Helpful?
1 Thank Dabears
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your room was not cleaned to our standards. Please accept my apology. I am working with my housekeepers to ensure that this issue does not happen again in the future. Our team is committed to satisfying our guests, so we... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2016 via mobile

I would not recommend staying here, we asked for a smoke free room and it reeked of cigarette smoke, the hallways were hot, it smelt bad. The elevator was out of order, I only saw one staff member, she was very sweet! But the whole time we were very uncomfortable, the reason it's not a one star, is because the... More 

Helpful?
1 Thank Richard A
Livingston, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2016

I visited Lubbock, Texas for the Football Game on the 29th, I had a reservation somewhere else, and had to cancel because the place was too dirty. So I checked online to see what was available in the area. This hotel had rooms and I decided to go inside the hotel to reserve, just to be told by the Unwelcoming... More 

Helpful?
1 Thank Laura G
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate you bringing your experience to our attention. It upsets me to hear how you were treated by our staff, which is unacceptable. This will be addressed promptly and further coaching will be implemented. Feel free to contact me at lub@extendedstay.com if you... More 

Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2016

I received a call the day before I left verifying I needed 5 rooms--3 doubles and 2 singles. When I got to the hotel I was told I would only receive 2 double rooms and 3 singles. I do not understand the reason of calling to verify if I was not going to receive exactly what I requested. The lady... More 

Helpful?
1 Thank amanda5598
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

The staff and I read your comments about your stay with us. We apologize we did not meet your expectations and there were so many issues. To prevent this from happening again, our are reviewing the processes to make sure all maintenance issues are fixed. We continually work to improve our hotel, so I really appreciate you providing us with... More 

2 reviews
Reviewed 26 July 2016 via mobile

I actually really enjoyed my stay here. For its price, it is an absolutely great setup. My boyfriend and I were in Lubbock for a long weekend and needed something inexpensive, so we went for the cheapest option, a super 8 for $80 a night. It was horrible. Moldy walls, broken doors, and rude employees. We stayed one night there... More 

Helpful?
Thank Martha E
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

We appreciate you taking the time to write a review and for staying with us. I am thrilled to read that our staff was able to not only accommodate you properly, but also make your day better despite a previous terrible experience at another hotel. It also pleasing to read that you enjoyed the size and cleanliness of your room.... More 

Vacaville, CA
Level Contributor
97 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 July 2016

We recently made a road trip from California and stayed a couple nights at the Lubbock extended stay due to the fact we were traveling with our Golden Retriever and they allowed pets. The rooms were nice and management were also nice, especially Arial, who checked us in. However, the trash cans by the doors we had to use to... More 

Helpful?
Thank Joel C
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our nice rooms and the friendliness of our staff. I discussed your comments with the team, and we are making those changes. Thank you very much for providing us with your feedback. We do hope you will choose to stay with... More 

Oklahoma City, Oklahoma
2 reviews
Reviewed 3 June 2016

Honestly I'm surprised by the other reviews. This place was nice and clean when I checked in. The drain in the shower was not draining well at all; I'm surprised the cleaning staff did not report it before letting guests check in. I've stayed in other extended stay hotels-though not this brand- and for the price, I was surprised at... More 

Helpful?
Thank Aisling178
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to exceed your expectations. As this hotel’s manager, I can assure you that I have shared your feedback with our housekeeping staff and will make sure we are implementing preventative maintenance procedures. I will also work with our front... More 

Lubbock, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed 24 May 2016

For some strange reason most Lubbock hotels were booked on Sunday night. I did a quick search for a nice Lubbock hotel with a reasonable rate and Extended Stay America - Lubbock - Southwest appeared in the search engine. Great place to stay!

Helpful?
Thank Robert G
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Lubbock - Southwest

Address: 4802 South Loop 289, Lubbock, TX 79414
Region: United States > Texas > Lubbock
Price Range: €68 - €90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Lubbock - Southwest 2.5*
Number of rooms: 1
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Also Known As:
Extended Stay America Lubbock
Lubbock Extended Stay
Extended Stay Lubbock
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Questions & Answers

Questions? Get answers from Extended Stay America - Lubbock - Southwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here. Terrible Management”
 of 5 bubbles Smcd5567, 18 Nov 2016 | Read review
“Book online or over the phone, never in person, unless you are white!”
 of 5 bubbles E1240GFlaurag, 1 Oct 2016 | Read review
“Hotel seemed to be used by construction crews based on the vehicles parked and workers hanging out. And, that pet areas are not clean.”
 of 5 bubbles 338JoelC, 25 Jul 2016 | Read review
“Do not stay here - dirty ......”
 of 5 bubbles 372richarde372, 26 Apr 2016 | Read review
“3rd floor was very peaceful”
 of 5 bubbles E7059MYbilll, 17 Dec 2015 | Read review
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