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BEST WESTERN PLUS Lubbock Windsor Inn

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#20 of 63 Hotels in Lubbock
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BEST WESTERN PLUS Lubbock Windsor Inn
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700 Reviews from our TripAdvisor Community

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Showing 694: English reviews
Brownsville
Reviewed 1 week ago

The hotel and rooms are nice but the 2 queens beds are quite bad because of this I would not stay again. I read reviews and saw that comment but I figured it was not going to happen to me. I had been on the road for 10 hrs and needed some sleep.

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Helpful?
Thank Linda B
ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for your feedback Linda. I am sorry to hear you did not get a good night's rest in our beds, but I hope you will give us another chance as we have a project planned in January to bring in all new beds to the hotel and throw the old ones out.

Reviewed 1 week ago via mobile

Had a nice stay. Staff was friendly and helpful. Room was clean. Breakfast was ready and waiting for us. Our stay was made better because of the people there made us feel at home. They went out of their way to help us with all our needs.

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Helpful?
Thank Debby E
ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for you review Debby! We want you to feel at home here at the Lubbock Windsor Inn.

Odessa, Texas
Reviewed 1 week ago

This property appears to be well maintained from the outside and common areas, but we were disappointed in the maintenance and cleanliness of the room itself. The towels were tired, worn down, and faded. The bed ruffle was torn (the maid admitted that she knew that to be the case), and the carpet was old and stained. It's the kind...

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Helpful?
Thank barrythill50
ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Hi Barry, We are sorry to hear you will not be staying with us again, but we will not take this as a final good bye. I just sent you an e-mail that I hope will change your mind about us for a future stay. Please call me at the hotel's direct line to inquire about this further. We are...

Littleton
Reviewed 2 weeks ago

Was kept up all night by people above us stomping all night. We called the front desk several times asking them to do something about this noise. All they did was offer us 2000 bonus points on our rewards card.

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Helpful?
Thank laneanm
ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

We are sorry about the noise disturbance you experienced during your stay with us. It was our mistake assigning you to a room underneath a small group on kids and their mom. My front desk clerk offered to move you to another room but you refused, so we attempted to make your time at our hotel a bit more worthwhile...

Corpus Christi, Texas
Reviewed 2 weeks ago via mobile

Four of us in nice big room on a Friday night. Checked in late and departed early the next day. Very clean, nice staff, a better than average breakfast. Easy access on and off the highway. Did the job.

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Helpful?
Thank CrabmanRay
ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for taking the time to review us!

Reviewed 2 weeks ago

Staff was GRADE A+ but there is so much to be needed at this hotel. It is a NEW Brand of the Hotel and you would think the Hotel would be all BRAND NEW ALSO, and it's NOT. A Hotel Property Maintenance IS NEEDED VERY MUCH at this HOTEL !!! WHY IS THERE NO MAINTENANCE HERE ??? As a Hotelier...

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Helpful?
1Thank Jessie P
ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for your feedback Jessie. I am happy to hear the staff provided you with wonderful customer service. On behalf of our entire team, I would like to apologize for the lack of maintenance you experienced at our hotel. We strive for an excellent guest experience which includes having the cleanest rooms possible. We appreciate your feedback, and we...

Brigham City, Utah
Reviewed 2 weeks ago

Monica at the desk during check-in was quite helpful. The room was clean and the bed was very comfortable. The hot breakfast was fresh and good. We wish we had more time to stay and enjoy the pool and hot tub (as we were traveling, a great soak would have been wonderfully relaxing and helpful).

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Helpful?
Thank Jeremy B
ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you Jeremy for your kind words, I will let Monica know her friendly attitude and service was not overlooked. We hope to see you again soon! Hopefully with enough leisure time to enjoy our pool & spa.

Reviewed 3 weeks ago

I stayed there for two nights, all the staff are really good, breakfast was great, hotel is pretty decent with what I have paid, looks like there are lot of new changes and they are trying to remodel the hotel which is plus. This is one of my go to hotel in Lubbock. Try it.

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Helpful?
Thank Kabita G
ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for your positive feedback Kabita! We appreciate your loyalty to our brand and hotel.

Reviewed 3 weeks ago

Could not check us in because of computers down. Bugs in the room. Toilet backed up when we tried to flush it. Drunks in the hallway singing making noise. Threatening us when we asked them to be quiet. No security. I will never go near this place again.

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Helpful?
Thank Matthew S
ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Hi Matthew, On behalf of our entire team here at Best Western Plus Lubbock Windsor Inn, I would like to apologize for the unpleasant experiences you had at our hotel. We will be taking immediate action for the bug problem. With the weather becoming cooler, West Texas cities tend to experience more bugs indoors. Because of the recent cool weather...

Ladysmith, British Columbia
Reviewed 4 weeks ago

After a long drive I needed a quiet and rest full place. This hotel fits the bill and the cost is very reasonable. Would not hesitate to stay here again. Easy access off the highway, lots of parking. Breakfast was very good.

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Helpful?
Thank Brian B
ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you Brian! We appreciate you choosing Best Western and hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
Official Description (provided by the hotel)
100% NON SMOKING. Interior corridor room entrances. With elevator. Very friendly staff. Indoor heated swimming pool, hot tub, fitness center, business center. Complimentary full hot breakfast, free wi-fi, free parking. All rooms equipped with LCD tv, Micro/Fridge, Iron/Ironing board, hair dryer, iPhone docked alarm clock. King rooms with recliner and double queen with lounge chair and ottoman.Located off of the I 27 at a junction of loop 289, hwy 84 & hwy 87. Very easy entry/exit. Close to restaurants, Texas Tech University, United spirit arena, Medical district, airport, golf courses and downtown. ... more   less 

Additional Information about BEST WESTERN PLUS Lubbock Windsor Inn

Address: 5410 Interstate 27, Lubbock, TX 79404-4500
Region: United States > Texas > Lubbock
Price Range: €74 - €154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Lubbock Windsor Inn 2.5*
Number of rooms: 64
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Also Known As:
Best Western Lubbock Windsor Hotel Lubbock
Lubbock Best Western
Hotel Style:
#1 Green Hotel in Lubbock
#7 Romantic Hotel in Lubbock
#11 Business Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Lubbock Windsor Inn staff and other travellers.
2 questions
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Fort Worth, Texas

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Questions? Get answers from BEST WESTERN PLUS Lubbock Windsor Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the Air Conditioner”
  • Air Conditioner Filters EXTREMELY Dirty
 of 5 bubbles 651jessiep, 19 Nov 2016 | Read review
“Pet friendly room have easy acess to outside but still have all the amenities and modern style.”
 of 5 bubbles wendywilliams2016, 2 Nov 2016 | Read review
“Rooms in the center were very quiet.”
 of 5 bubbles badge529, 1 Nov 2016 | Read review
“Opposite side of I27 would be more quiet.”
 of 5 bubbles W6152PRkarenc, 29 Aug 2016 | Read review
“just ask for room in quieter area!”
 of 5 bubbles gloriaa2013, 23 Aug 2016 | Read review
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