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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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937 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Lubbock
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Showing 934: English reviews
FT worth
Reviewed 14 February 2017

The hotel was outdated compared to other Embassy suites I've visited. The smoking area for the employees is too close to the entrances and the employees tend to gather there quite often. Made us feel very uncomfortable leaving and coming. The doors were propped which I believe is unsatisfactory.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lorrie7004
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I apologize that you felt uncomfortable coming and going from the property near the break area. We have addressed this issue and hope that the next time you are in the area you will stay with us again and we can ensure a relaxing and enjoyeable stay!

San Antonio, United States
Reviewed 14 February 2017

Great hotel staff, very relaxing and comfortable. Rooms were spacious, in a very convenient location. Lots of choices for complimentary breakfast. Recommend to anyone staying in Lubbock. Made a business week feel like a vacation week!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank taniaf646
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so glad that you were able to make yourself at home and relax during your most recent business trip! We hope to see you again in the near future.

Austin
Reviewed 3 February 2017

Great staff, really enjoyed my stay. Love the patio they have outside. Great place to stay if you're in town for business. I could hear the people above me walking around, but overall I had a great stay.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 605raquelw
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for taking the time to review our property at the end of your stay! We are so glad to hear that you enjoyed your stay with us and look forward to seeing you the next time that you are in the area!

Reviewed 2 February 2017

This was an excellent facility. Clean rooms and well equipped. The staff were friendly and helpful. The breakfast and evening gatherings were great. I will definitely look for an Embassy Suites on my future travels.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ken S
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so happy to hear that you enjoyed your stay with us! Thank you for your positive comments and we look forward to seeing you again in the near future!

Lubbock, United States
Reviewed 1 February 2017

Prompt check in. Nice room. Would stay again. Good staff. I requested hot chocolate, and while they did not have any, they sent up hot tea and hot water. Good location and great service upon check in.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank D1451WVmichelleh
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for reviewing our property at the end of your stay with us. We are glad that you enjoyed your stay! I apologize that we did not have any hot chocolate for you to enjoy, but I am happy to hear that our staff attempted to make you comfortable!

Denison, Texas
Reviewed 31 January 2017

This hotel exceeded our expectations. The staff, room comfort, food served, and cleanliness were all excellent. The location is minutes from shopping, entertainment and Texas Tech. We will be back to this Lubbock hotel!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kay B
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

So glad to hear that you enjoyed your stay with us! We look forward to seeing you again the next time that you are in the area!

Amarillo, Texas
Reviewed 24 January 2017

We stayed at the Embassy Suites in Lubbock Texas. It's very nice inside. Evening reception with food and drinks, suites are nice and big. Rooms are clean. Staff is very nice and attentive. Breakfast was not supposed to start till 7am but we had to leave at 7am for a volleyball tournament as did many other families so they brought...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank kristinasA9746AV
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am so glad to hear that you enjoyed your stay with us and that we were able to get you and the players a good breakfast before your day of competing and cheering! We hope to see you back the next time that you are in the area for pleasure or for your next tournament!

Amarillo, Texas
Reviewed 22 January 2017

Staff is great but facilities need upgrade. Had trouble with heating cooling unit And called front desk a couple times. They tried to fix and had to come back a couple times. Ended up fixing. Staff is gray eat but facilities need upgrade

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 402russellm
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for reviewing our property at the end of your recent stay with us. I am sorry to hear about the problems that you experienced with the heating and cooling system. We have our maintinence team working on this currently and are anticipating renovations to the property soon!

Fort Worth, Ukraine
Reviewed 20 January 2017

Great place to stay, every employee treated us kindly and were very attentive to every question asked. The room itself was clean, quiet, and well stocked. I always enjoy the living room at Embassy Suites, it feels like just enough extra room for your friends to come to and visit. Thank you for a great stay.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lesa O
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so happy to hear that you enjoyed your stay with us here in Lubbock! We are also glad that you and your friends and family were able to make yourselves comfortable and had enough room to spend valuable time together. We hope to see you again the next time that you are in the area!

Carrollton
Reviewed 17 January 2017

Handicap parking filled with non-handicap vehicles. When staff was informed they stated it wasn't their problem. On departure they would not provide assistance to handicapped needs. Breakfast was floating, literally, in grease. When asked for fresher food we were told not until the greasy food was consumed.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Curtis C
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are very sorry to hear about your disappointing stay. We have investigated the matters and have reached out to you personally to resolve these issues.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: €136 - €342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
 of 5 bubbles dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
5 of 5