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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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873 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Lubbock
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Showing 870: English reviews
Milwaukee, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 February 2016

This hotel is a great place to stay. It is very convenient to many restaurants and shopping. The staff is absolutely wonderful. They are very friendly, and go out of their way to make sure you have everything you need.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Susan C
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your excellent five star review of our property! We definitely appreciate you recognizing our staff that goes above and beyond each day. We look forward to hosting you during your next stay in the Hub City! More 

Dexter, United States
1 review
Reviewed 8 February 2016

Have stayed occasionally. Each stay better than the last. The F&B manager himself took care of my wife and me at the evening reception. Whatever I needed was there by the time I finished asking for it!!! I'll never stay another pace in Lubbock.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John D
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for you kind words about our property! We definitely appreciate all of our wonderful guests and their loyalty! We will give Roberto a big pat on the back for a job well done. We look forward to hosting you the next time you are in Lubbock! Thank you!! More 

Arlington, Texas
Level Contributor
4 reviews
Reviewed 7 February 2016

Not your typical Embassy Suites. The staff is outstanding from the moment you arrive to the moment you checkout. Rooms are clean and well laid out. Full service bar and good managers reception in the evenings. Just an overall great experience.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Billy S
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

We agree that we are not just a standard Embassy Suites! We strive to be better and appreciate your recognition! Thank you for your loyalty and we look forward to having you again the next time you are in town! More 

Lubbock, Texas
2 reviews
Reviewed 7 February 2016

Great service. Great Rooms. Great Staff! If you are staying in Lubbock, then you MUST stay at this hotel. It's a wonderful experience. They have great service and a very attentive staff. Anything you want they will do there very best to accommodate. The rooms are awesome and quiet. Very nice stay in Lubbock.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Clayton J
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! I think you said it all... "Great service. Great rooms. Great Staff!" Thank you so much for your kind words about our property! We definitely appreciate your business and look forward to hosting you the next time you are in Lubbock! More 

Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 January 2016

Even though the hotel is older, the bed and pillows were great. The restaraunt menu could be expanded for dinner, but we made due with the manager's reception happy hour food to supplement dinner. The breakfast was excellent.

Helpful?
Thank Ron T
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for choosing us at the Embassy Suites to enjoy your time in Lubbock!! We are thrilled to hear how thoroughly you enjoyed your stay here at our wonderful property, where we take much pride in our outstanding cooked to order breakfast every morning as well as out super comfortable two-room suites. Next time your in Lubbock... More 

Amarillo, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 27 January 2016

We paid extra for a premium room which meant free access to a vending machine for drinks and snacks. The drink side didn't work and the snack side was out of most items. The breakfast was not stocked very well and there were no plates or silverware. The thermostat did nothing in our room. We tried to turn it down... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kim H
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

1 review
Reviewed 22 January 2016

Staying at Embassy Suites was like traveling 600 miles and walking into your own home. Very inviting and comfortable and the complimentary breakfast was fantastic. Easily worth $10 at any restaurant. Would recommend staying here.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank stephenbQ7963XC
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

WOW! What a compliment! Thank you so very much. We are glad you felt at home and enjoyed your stay as well as the complimentary cooked to order breakfast. Thank you again for your kind words; we look forward to hosting you the next time you are in Lubbock! More 

S��͏D
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 January 2016

Top tier Hilton Hotel. Super staff! Always friendly. Clean. Great service. Always someone at the door or the desk that greets you. A light did not work in the room but could not be fixed as it needed to be replaced. No big deal to me but the front desk sent a package of wine and snacks to the room... More 

Helpful?
Thank jockdoc69
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for your excellent words about our property! We definitely appreciate your comments about the great service you always receive and the cleanliness of the hotel! We look forward to hosting you again soon and are ecstatic you enjoyed your stay! More 

Carlsbad, New Mexico, United States
Level Contributor
6 reviews
4 hotel reviews
Reviewed 21 January 2016

Wonderful experience for a weekend getaway for my husband and I ! Beautiful, inviting hotel with great atmosphere, amazing staff - very friendly and accomodating! The rooms/beds super comfortable, food was great - morning breakfast, evening appetizers/drinks. Super convenient location! We will definitely stay here again!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kristie M
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to review our Beautiful property on Trip Advisor! I am pleased to see you enjoyed your stay and everything it has to offer our valued guests. We look forward to welcoming you back to Embassy Suites on your next trip to Lubbock, TX. More 

midland, United States
1 review
Reviewed 15 January 2016

very welcoming! they were very helpful from the moment I stepped through the doors. The lobby was beautiful and lush. Loved the koi pond. the complimentary breakfast was very good and I liked that I could take several items with me for later in the day. My room was clean and very nicely appointed.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jay G
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you giving us a Great service review!! We are always excited to log on and see such kind words.We will definitely let the staff know about the Outstanding job of taking care of you.We appreciate you taking time out of your day to share your experience with us. We hope to see you again soon! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: €116 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Odigeo and Priceline so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
2 questions
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
“WiFi was free with out Honors membership.”
 of 5 bubbles TinaQ_12, 7 Jul 2016 | Read review
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