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Embassy Suites by Hilton Lubbock

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Traveller (50)
Room & Suite (31)
Dining (7)
Overview
  • Excellent67%
  • Very good19%
  • Average6%
  • Poor5%
  • Terrible3%
Travellers talk about
“koi pond”(11 reviews)
“front desk”(115 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from Embassy Suites by Hilton Lubbock
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton Lubbock
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,127)
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1,124 results
Traveller rating
738
216
76
59
35
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Time of year
LanguageEnglish
738
216
76
59
35
Show reviews that mention
All reviewsevening receptionkoi pondfront deskmade to order breakfastthe managersfree happy hourexcellent staycomplimentary breakfastbreakfast staffmorning breakfastgreat place to stayfitness centerthe breakfast areagreat customer servicethe looptexas techdefinitely stay here again
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1 - 5 of 1,124 reviews
Reviewed yesterday via mobile

We normally like Embassy Suites hotels. I have stayed at many. This one, however, needs to be totally revamped. I will say that the staff was very nice and accommodating, no complaints there. Our room temperature though was not acceptable, it was very warm and...More

Thank leenie
Hotel's Favourite
Reviewed 18 June 2018 via mobile

We had my 8 yr old daughter’s birthday sleepover there with 6 little girls. The staff was amazing and very accommodating. It is a very nice property and I would definitely recommend it to anyone looking for a nice place to stay in Lubbock!More

1  Thank stephaniecA7845BH
Response from Michael A, Front Office Manager at Embassy Suites by Hilton LubbockResponded 19 June 2018

I am glad that you, your daughter and her friends enjoyed your stay at our hotel. I wish Baylee a belated happy birthday. I do hope her wishes and dreams do come true. Thank you for giving your time and effort in this feedback Ms....More

Reviewed 3 days ago

I have stayed at this hotel previously and have always had an excellent experience. The location right off the Loop is convenient to everything including walking distance to the mall and a large variety of restaurants. The staff is amazing.....very friendly and helpful. Breakfast is...More

Review collected in partnership with Embassy Suites Hotels
Thank Patti B
Reviewed 6 days ago

Overall experience has always been good. At times, the prices are exorbent for the hotel and the rooms. However, the hotel has always been kind to me as I travel and gracious to let me stay longer before I get out of a meeting which...More

Review collected in partnership with Embassy Suites Hotels
Thank jonesb42
Response from Michael A, Front Office Manager at Embassy Suites by Hilton LubbockResponded 5 days ago

Thank you for giving your time and effort in making this review Mr. Jones. I deeply apologize if there's anything that hinders you to have an outstanding stay here at our hotel. We do hope you consider staying with us in the near future and...More

Reviewed 1 week ago

The Lubbock Embassy Suites Customer Card begins at the door - management and the customer service team greeting you as you walk in. They’re genuinely happy to be doing their job. Everything else only gets better. Customer Service - I forgot my toothbrush and toothpaste...More

Thank EMoreno59
Response from Michael A, Front Office Manager at Embassy Suites by Hilton LubbockResponded 1 week ago

I am very pleased to read an outstanding feedback from you Mr./Ms. EMoreno59. This is really a good encouragement to be more attentive and serve the guest with the best service we can give. I am also glad that you had a wonderful experience staying...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Shuttle Bus Service
Breakfast included
Wheelchair Access
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$143 - US$379 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$143 - US$379 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
Room types
Suites, Non-Smoking Rooms
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Traveller (50)
Room & Suite (31)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
ShooterX
24 November 2017|
AnswerShow all 2 answers
Response from Bryan W | Reviewed this property |
yes
1
Vote
ShooterX
24 November 2017|
AnswerShow all 2 answers
Response from Jerad T | Property representative |
Yes sir, there is a hot tub in the pool area.
0
Votes
Dlutt
19 December 2016|
Answer
Response from sekingrn | Reviewed this property |
Don't know...
0
Votes
Room Tips
"The rooms we were assigned - business trip - were all close to an elevator - no issues reported to me from..."
EMoreno59
2 million years ago
Read review
"We like top floors away from elevator"
dfoxsk
2 million years ago
Read review
"To get a good room, chose another hotel than this one."
A755HXscotts
2 million years ago
Read review
"Higher floors have less noise"
L4498PYcharlesc
2 million years ago
Read review
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