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Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
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522 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Lubbock West
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Showing 522: English reviews
Roswell, New Mexico
Reviewed 4 January 2017

Very nice room. The bed was really comfortable. The staff were all polite and willing to help make your stay better. I was called later to see if my wife had lost something in the room. Some jewelry was found in the room. No one calls about that anymore. That's pretty nice .

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Helpful?
Thank 400ruef
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us, we know you have many options in Lubbock when it comes to accomidations and we really appreciate your business. We were happy to reach out to you all about the forgotten items. It is always so disappointing to lose something. Hope to see you again soon, Amanda Melkis Management Team

Granbury, Texas
Reviewed 1 January 2017

Location was near my customers, the property was well maintained, and the staff was very friendly and helpful. I have never stayed at this location as I have usually stayed at a Marriott or LaQuinta property in the past, and I like this facility better and will definitely book my next visit to Lubbock here.

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Thank billphillips519
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are so pleased we are able to have your business. Our team is very dedicated to making sure our guests have a wonderful stay. Thank you again for being a valued member and guest, Amanda Melkis Management Team

Artesia, New Mexico
Reviewed 28 December 2016

Love the Holiday Inn & Hotel ! Will stay there every time we're in Lubbock! The desk clerk, Carlos is the best! The hotel is clean, friendly, quite and very welcoming! We are close to the Drs that we need to see😀

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Thank elainehill49
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for your feedback. It is our goal to ensure all of our guests enjoy our hospitality; Carlos is one of the best. We appreciate you choosing to stay with us. Have a fabulous New Year and we will see you soon, Amanda Melkis Management Team

Mansfield, Texas
Reviewed 26 December 2016

As a Priority Member, I always stay at this HEI when I'm in Lubbock. Never been disappointed, either. Great staff, very friendly and helpful. Always clean and comfortable rooms....Good variety for breakfast too!

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Thank jeffrey371
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We appreciate being your choice when in Lubbock. It is always wonderful to have repeat guests and loyal Members to our brand. Please let us know if there is anything you need assistance with to ensure your stays are always top knotch. See you in the New Year, Amanda Melkis Management Team

San Antonio, Texas
Reviewed 26 December 2016

I tend to stay here 2-3 times per month. Price is very competitive compared to some of the other brands around them. Uand coming area with decent options for eating. Service is always great eveytime I am in. It can be tricky getting and out if you haven't stayed there before. Will be back in a couple of weeks!

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Thank chrismielke
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much chrismielke for being such a loyal guest. It is always a pleasure to see you and enjoy having you as our guest. If there is anything extra you need we are here to help. See you in a few weeks and travel safe, Amanda Melkis Management Team

Dallas, Texas
Reviewed 26 December 2016

From the point of check in to check out, the stay was perfect. I learned that there was an internet outage that was affecting the credit card authorizations but none the less, I was granted a key to my room while the IT department worked on their end. Thank you for the courtesy.

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Thank Louie S
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for your patience, technology can be tricky sometimes. We are so happy to hear you enjoyed your stay with us. Have a wonderful New Year. We hope to see you soon. Amanda Melkis Management Team

Panhandle, Texas
Reviewed 26 December 2016

Everything was great! They even called me to upgrade my room for free since I was a member. The pool was warm and clean and their were plenty of towels down there. The breakfast that morning was excellent; there was a lot of people there but the staff kept refilling what was out.

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Thank Stephanie1510
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us. Upgrades are one of the many ways we like to make sure our members are recognized for their loyalty. We are so happy you enjoyed your stay and our pool and breakfast. Hope to have you as our guests again soon, Amanda Melkis Management Team

Brownsville
Reviewed 26 December 2016

This was an excellent place to stay. I had never been to a Holiday Inn Express and I must say that this stay has converted me and I won't be staying elsewhere. I also have to commend the staff, they were friendly and very attentive.

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Thank Scas28
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It is the highest compliment to hear we could dazzle you with our service and accommodations. Thank you for taking a chance on our brand. We hope you will be in town again soon, Amanda Melkis Management Team

Houston, Texas
Reviewed 26 December 2016

Very friendly and helpful with area locations. Will stay again. Front desk was helpful. Nice rooms. Clean Holiday Inn express seems to be stepping up properties and keeping them up to date. The area was safe.

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Thank V8572LTtomg
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We appreciate you staying with us; Holiday Inn Express has been doing a fabulous job making sure there is consistency no matter which location you stay at. Thank you for your business. See you soon, Amanda Melkis Management Team

Clovis, New Mexico
Reviewed 26 December 2016

The hotel was great it was by the shopping center. Also to the indoor pool temperature was at the right level to enjoy a family fun vacation. The rooms clean in the staff was friendly and very helpful

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Thank jacobsjd02
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us. We are glad to hear you enjoyed your stay and especially the pool, it is a great amenity. Hope to see you soon, Amanda Melkis Managagement Team

53 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Region: United States > Texas > Lubbock
Price Range: €97 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Lubbock West staff and other travellers.
6 questions
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Pflugerville, Texas
over a year ago
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Dallas, Texas
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Questions? Get answers from Holiday Inn Express Hotel & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at the airport ;location or ask to see the rooms prior to checking in”
G186FTjeffc, 17 Mar 2017 | Read review
“The king suites are awesome. Love the top floor.”
coachfarley, 9 Feb 2017 | Read review
“because elevator makes a loud-ish noise, recommend a room away from the elevators”
DSeth, 31 Jan 2017 | Read review
“I have stayed on all levels and different - I have never experienced a problem.”
533gonzalod, 14 Jan 2017 | Read review
“Always have a Wonderful time when we stay! How can you go wrong with Carlos at the front desk and the friendly staff all around the motel! The room is always perfect, clean and ready for us! Love the Holiday Inn Suites Lubbock West! ”
elainehill49, 28 Dec 2016 | Read review
5 of 5