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Holiday Inn Express Hotel & Suites Lubbock West

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Traveller (13)
Room & Suite (14)
Dining (2)
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Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(11 reviews)
“room was clean”(27 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites Lubbock West
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express Hotel & Suites Lubbock West
Special Offer: Book Direct and Save
Hotel deals
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Reviews (565)
There are newer reviews for Holiday Inn Express Hotel & Suites Lubbock West
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Traveller rating
390
119
27
9
20
Traveller type
Time of year
LanguageEnglish
390
119
27
9
20
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All reviewsfront deskhi expressroom was cleanstaff was friendlythe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againa great staylate checkcontinental breakfasti highly recommend this hotelbreakfast areabusiness tripgreat customer servicehot tub
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11 - 15 of 565 reviews
Reviewed 18 February 2018 via mobile

My husband and I took a trip to Lubbock for a weekend out and as IHG Rewards Members chose this hotel. I was very disappointed in the quality. Did I say VERY disappointed? The room was stale smelling, the air conditioner was so loud and...More

Thank Kerry O
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 20 February 2018

Kerry O Thank you so much for your review, I apologize that you encountered these issues during your say. We will use this review to make sure that this does not happen to another guest in the future. Nick Metcalf General Manager Holiday Inn Express...More

Reviewed 22 January 2018

Start off with the entire hotel was great. The General Manager Nick seemed to honestly care about us as customers. Everybody that saw us said hello, the staff was great everyone always had a smile on there face. Michael checked us in and he was...More

Thank Jason A
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 28 January 2018

Jason A, We always love hearing from our awesome guests!!!! We are glad that Mikael and myself were able to take such great care of you. We hope to see you back soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 14 January 2018

This property was in top notch condition and provided an edible breakfast. I was here for 2 nights part business and part pleasure so I had 3 rooms for my guest. Hotel was clean and staff very friendly. Amber was a special delight helping in...More

Thank Ken M
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 18 January 2018

Ken M Thank you so much for your recent stay with us. I am happy to hear that you had a good visit with us. We hope to see you back soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 14 January 2018

We had a wonderful time at the Holiday Inn and Suites in Lubbock Texas, my children and I decided to have a staycation and we called around for hotels with indoor working pools and hot tubs. They said they did and they were working. The...More

Thank lilbean206
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 18 January 2018

lilbean206, Thank you for your recent stay with us. I am happy to hear that you had a great stay with us, and Amber was able to take such great care of you. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 6 January 2018

I was disappointed with the hotel. Lobby stunk like someone was cooking something really awful, room had an overpowering smell of deoderizer (made me wonder what happened that they needed to use so much). Breakfast staff seemed to be non-existant with only a partial pot...More

Thank RScottN
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 9 January 2018

RScottN, I am sorry to hear that you encountered issues during your stay with us. We appreciate you bringing these items to our attention, and will work to get them corrected. Nick Metcalf General Manager Holiday Inn Express Lubbock West

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$89 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
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Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
24 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
5 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
Room Tips
"Run away..."
Read review
"Rooms at one of the other Holiday Inn locations in Lubbock "NOT THIS ONE""
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"Nick will get you what you need!!!!"
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"Easy access to the 289 loop, close to places to eat, shopping and Water Rampage"
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