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Holiday Inn Express Hotel & Suites Lubbock West

557 reviews
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Traveller (13)
Room & Suite (14)
Dining (2)
Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(10 reviews)
“great stay”(31 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites Lubbock West
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (557)Write a Review
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Traveller rating
387
118
26
8
18
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LanguageEnglish
387
118
26
8
18
Show reviews that mention
All reviewsfront deskhi expressgreat staystaff was friendlyroom was cleannewer hotelthe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againi highly recommend this hotellate checkcontinental breakfastbreakfast areahome away from homegreat customer service
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1 - 5 of 557 reviews
Reviewed yesterday via mobile

My husband and I took a trip to Lubbock for a weekend out and as IHG Rewards Members chose this hotel. I was very disappointed in the quality. Did I say VERY disappointed? The room was stale smelling, the air conditioner was so loud and...More

Thank Kerry O
Hotel's Favourite
Reviewed 14 January 2018

This property was in top notch condition and provided an edible breakfast. I was here for 2 nights part business and part pleasure so I had 3 rooms for my guest. Hotel was clean and staff very friendly. Amber was a special delight helping in...More

Thank Ken M
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 4 weeks ago

Ken M Thank you so much for your recent stay with us. I am happy to hear that you had a good visit with us. We hope to see you back soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 4 weeks ago

Start off with the entire hotel was great. The General Manager Nick seemed to honestly care about us as customers. Everybody that saw us said hello, the staff was great everyone always had a smile on there face. Michael checked us in and he was...More

Thank Jason A
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 3 weeks ago

Jason A, We always love hearing from our awesome guests!!!! We are glad that Mikael and myself were able to take such great care of you. We hope to see you back soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 14 January 2018

Nick and his staff, Eva, Josh, Mikeal, and the gang are tops in making you feel welcome. The go out of their way to be helpful. The breakfast is one of the best. Coffee available 24 hours, afternoon cookies. I'm telling you, ya can't go...More

Thank Sue M
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 4 weeks ago

Sue M You are always a pleasure to have with us. I know the entire staff loves it when youll come and stay with us. We hope to see you soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 14 January 2018

We had a wonderful time at the Holiday Inn and Suites in Lubbock Texas, my children and I decided to have a staycation and we called around for hotels with indoor working pools and hot tubs. They said they did and they were working. The...More

Thank lilbean206
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 4 weeks ago

lilbean206, Thank you for your recent stay with us. I am happy to hear that you had a great stay with us, and Amber was able to take such great care of you. Nick Metcalf General Manager Holiday Inn Express Lubbock West

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$79 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$79 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
24 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
5 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
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123
Room Tips
"Nick will get you what you need!!!!"
Read review
"Easy access to the 289 loop, close to places to eat, shopping and Water Rampage"
Read review
"Stay somewhere else."
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"I have stayed at high end hotels. I received a ground floor room and was close to the Pool."
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