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pulled covers down to expose stained sheets and cigarette burns in the sheets and covers. towels in the bathroom were gray and very scratchy. asked front desk for new sheets she didn't have a key to the housekeeping, so she moved us to a new...More
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Response from ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock EastResponded 4 weeks ago
Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I am sorry that we were unable to accommodate your request for a good quality of towels and bed sheets. Our team is working...More
Through booking.com booked a room at this motel. Don't exactly know why I am having to write to travelocity as I booked with booking.com? We supposedly were booked for Friday May 26. We arrived in Lubbock around 9pm took the 1B exit & drove around...More
Thank Judy P
Response from ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock EastResponded 2 June 2017
Dear Judy P,
Thank you for taking the time to share your feedback. In regards to the front desk staff member I will address your concerns and make sure this behavior doesn't happen. Our team is working hard to make sure our guests are comfortable...More
Hotels in college towns are often tough to come by so when my wife was able to book one at a decent rate I was more than happy. Sight unseen we checked into more of a motel for truckers. Less than five minutes in the...More
1 Thank Ray W
Response from ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock EastResponded 6 April 2017
Dear Ray W,
Thank you for taking the time to write this review and share your experience. It's our primary goal to ensure that you receive the best lodging experience and we wish to let
you know that your voice is extremely important to us....More
I've stayed at this America's Best Value in a total of 3 times in the past 2 years or so. My son attended Texas Tech until 3 days ago, hence my 3rd stay at this hotel. I booked 2 rooms, one for my daughters and...More
Response from ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock EastResponded 20 December 2016
Thank you so much for your compliments to our breakfast options and service. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you...More
This property is very run down. The carpet was frayed and the room had a sickly sweet odor. The shower head had another opening that hosed water over the room. No water came out of head itself. I was unable to take a shower.More
Thank Glenn O
Response from ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock EastResponded 19 October 2016
I am terribly sorry to learn that you experienced so much difficulty during your stay. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. The fact that we've failed in this regard is very disheartening. On behalf...More
US$58 - US$85 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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