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Staybridge Suites Lubbock

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Staybridge Suites Lubbock
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103 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Dallas, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We enjoyed our stay. Great value. The hotel was clean, and nicely appointed. Our room was fully equipped room for an extended stay - very comfortable bed. The bathroom was clean (which is the most important thing), but bare - not decorated as well as the rest of the suite.Too bad we were only there fore one night. The staff... More 

Helpful?
Thank Deborah C
Leo C, General Manager at Staybridge Suites Lubbock, responded to this review

Hello Deborah, We are excited to know that you enjoyed your stay with us! We always appreciate feedback and hope to improve the experience every chance we get. Our guests are the absolute most important part of our business. We hope to be your choice hotel the next time you are in Lubbock! Thank you, Leo C. More 

Marble Falls, Texas
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

After staying at Staybridge Suites for the past 5 years on business trips to Lubbock, I am done! Not only did the room need to be better cleaned (hair in the bathroom and on the kitchen floor), the couch smelled like a dog had enjoyed resting and sleeping there. The final decision was made when I went to the front... More 

Helpful?
Thank joa60
Leo C, General Manager at Staybridge Suites Lubbock, responded to this review

Hello joa60, I would like to apologize for the unsatisfactory experience that you had at our property during your most recent stay. I would like to ensure you that this is not a normal occurrence at our property. I hope that in the future you will give us another opportunity to provide the best experience we can. Thank you, Leo... More 

Austin, Texas
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 October 2016

First the good. Location is great for visiting Texas Tech. Bedding is very comfortable. Kitchen area is spacious. The bad. Housekeeping needs focus. Counter surfaces in bathroom and elsewhere were dirty when we checked in. There were left over cigarettes in the desk drawer. As this was a non-smoking room, that was really surprising. Maintenance: the heat lamp bulb had... More 

Helpful?
Thank DavidDinAustin
IHGService, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear DavidDinAustin, Thank you for staying with us and for leaving a review. I am happy that our location worked for your travel needs. However, it is unfortunate that the housekeeping services and the in- room amenities fell below your expectations. Please accept our sincerest apologies for any inconvenience these may have caused you. I have forwarded your feedback to... More 

Los Ranchos de Albuquerque, New Mexico
1 review
Reviewed 24 October 2016

After staying at the Lubbock Staybridge for more than the past 10 years, i made reservations in August for three nights in October. I received written confirmation of the dates and agreed rate. About three weeks ago i was advised by email that they had made a mistake and that instead of the normal rate of $89 per night, i... More 

Helpful?
Thank TraverJD
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. We hold our standards of service high for ourselves and are disappointed to hear that we did not meet your expectations. I would like to speak to you further about the situation.Please give me a call any time Monday through Friday during... More 

Campbellsville, Kentucky
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 September 2016 via mobile

The room was average. Good sized and clean. The property is undergoing renovations and right now the first floor is a mess. They're staging the work out front and starting about 9am the contractors starting cutting tile outside with power saws so sleeping in is not possible. I was on the second floor and the ceilings are thin. There must... More 

Helpful?
Thank DoubleB65
IHGService, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear DoubleB65, Thank you for leaving feedback about your stay with us and for choosing our property. It is nice to know that you found our hotel location to be convenient and that you appreciate our clean room and kitchenette. However, please accept my apologies for the inconvenience you may have endured with the noise disturbance issue and if you... More 

Prescott, Arkansas
Level Contributor
6 reviews
Reviewed 14 September 2016

When we arrived at the hotel, the front desk receptionist was very friendly and told me we had received an upgrade even though they had to move some of the guests around that day due to a water problem. They are undergoing a renovation throughout the hotel, but we were given a suite that had been completed, and it was... More 

Helpful?
Thank Betty J
IHGService, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear Betty J, Thank you so much for your review of our hotel. We are pleased to know you liked the friendliness of our staff. On the other hand, we are sorry that our evening social fell short of your expectations. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service... More 

Austin, Texas
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 June 2016

Upon arrival (I had reserved a room through a large Texas Tech block), I was told that "someone" had cancelled my reservation the day before. The receptionist (who had three star tattoos on her face) didn't offer any solution, but when I said "I still need to stay here" she got to work finding me a room (which I needed... More 

Helpful?
Thank Sara G
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Sara, Thank you for taking the time to give us feedback about the issues you had at the property. I would like to speak with about these issues in more detail. When you have a chance, would you please contact me. I will also reach out to the point of contact for the room block to make sure that there... More 

North Richland Hills, Texas
Level Contributor
179 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 8 June 2016 via mobile

We had a nice size room with a living area and kitchenette. Everything was clean and worked well. The breakfast buffet was hearty, but served the same food daily: breakfast burritos, assorted breads, waffles, and cereal. In the afternoon there were warm cookies. On Mon, Tues, and Wed evenings, there was free wine, beer, and dinner. We brought extra veggies... More 

Helpful?
1 Thank cedar4604
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Thank you for taking our survey and providing feedback about your stay!!! We appreciate all of the kind comments you had about the property. Our goal is to make you feel right home when you stay with us and we accomplished that goal!!! I passed along your comments to my staff during our staff meeting and they say thank you... More 

Clarksville, Tennessee
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 May 2016

I had some business with a professor at Texas Tech and spent a couple days at the Staybridge Inn. This was my first visit to the campus and to Lubbock. What impressed me most was the size of the suites. There was a comfortable sofa, a kitchenette, a nice desk and the usual bedroom-bathroom layout. The staff was friendly and... More 

Helpful?
Thank Gregory Z
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Gregory, Thank you for taking the time to take our survey. We are very please to see that your stay was great. I passed along your compliments to our staff members and they all said thank you. That is a great idea about the map of Texas Tech and surrounding attractions. I will have my operations manager look into this.... More 

Marble Falls, Texas
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 April 2016

The location is great to downtown Lubbock and Texas Tech, but the place ineeds a serious remodel. The room I stayed in on the third floor had creaking floors and the ac unit had difficulty keeping the room cool. There was a controller on the wall, but the ac had to be controlled on the unit itself. On the good... More 

Helpful?
Thank joa60
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Thank you for taking the time to take our survey and give us feedback. We strive to make all of our guests stays the best that they can be. Our building is scheduled for renovation starting on May 2nd. We are excited to be able to offer several new items for our guest to enjoy and use. Our breakfast and... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to Staybridge Suites in Lovely Downtown Lubbock, Texas Conveniently situated across from Texas Tech University, Staybridge Suites Lubbock is near the University Medical Center, Covenant Health Systems and the Lubbock International Airport. This upscale extended stay Lubbock hotel offers easy access to a number of exciting attractions and well-known businesses. Ideally located in downtown Lubbock, TX, our pet friendly lodgings are near the famous Buddy Holly Center and the thrilling Joyland Amusement Park. Live music performances in the Depot Entertainment District and Texas Tech sporting events can also be found less than two miles away. Business travelers appreciate our extended stay Lubbock accommodations near companies such as Wells Fargo, Bank of America and Merrill Lynch. In order to meet our guests' business needs, free high-speed Internet access and a 24-hour business center are conveniently available on-site. During your stay, we hope you will feel right at home in one of our spacious suites featuring full-service kitchens. Complimentary breakfast, guest laundry services and evening Sundowner Receptions are provided for your convenience, while an outdoor pool and whirlpool, a fitness center, a guest library and a barbecue grilling pavilion are available for recreation. As you plan your trip, we invite you to explore our exceptional Lubbock hotel rates and make your reservations today. ... more   less 

Additional Information about Staybridge Suites Lubbock

Address: 2515 19th Street, Lubbock, TX 79410 (Formerly Hawthorn Suites)
Region: United States > Texas > Lubbock
Price Range: €100 - €139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Lubbock 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Staybridge Suites Lubbock Hotel Lubbock
Lubbock Staybridge Suites
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Questions & Answers

Questions? Get answers from Staybridge Suites Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for 3rd floor. The hallway and room floors transmit a lot of noise to rooms below.”
 of 5 bubbles DavidDinAustin, 26 Oct 2016 | Read review
“Ask for a floor where the renovation has been completed.”
 of 5 bubbles bjones107, 14 Sep 2016 | Read review
“Go once the place is renovated”
 of 5 bubbles Sarapova24, 27 Jun 2016 | Read review
“Do not stay on the University Ave. side!!! Traffic is terribly loud & will keep you awake.”
 of 5 bubbles 307JenP, 11 Mar 2015 | Read review
“I would have liked more outlets in my room, and the shower shelves are too small for anything to fit on them. Just me being a diva!”
 of 5 bubbles Plano_Phil, 31 Jan 2015 | Read review
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