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Hilton Garden Inn Dallas Lewisville

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Hilton Garden Inn Dallas Lewisville
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483 Reviews from our TripAdvisor Community

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Showing 478: English reviews
Oklahoma City, Oklahoma
Reviewed 4 days ago NEWvia mobile

While the breakfast food tasted good, the service was hit or miss. One day the breakfast service was non existent - we had to serve ourself with coffee, and get the cook to order food when it was ready to be served, we never got water that we asked for, and truly were ignored by the server. What was so...

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Helpful?
Thank pickytraveler2011
John E, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear pickytraveler2011, Thank you for taking the time to tell us about your experience. Please be assured I will address the problems you had during your stay personally. Should you decide to give us another try please contact me directly. What you experienced is not our standard and we will fix it. Kindly, John

Houston, Texas
Reviewed 1 week ago

We stay here on weekend several times a year. The accommodations are average for a Garden Inn. Most weekends, area sports team stay at the hotel. During previous stays, the teams are not an issue. However, for the most recent stay, the teams overwhelmed the hotel, particularly at breakfast. For our next visit, we plan to stay at another brand...

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Helpful?
Thank Barry D
John E, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear Barry D, Thank you for taking the time to write about your stay with us. I am terribly sorry that we did not meet your expectations. We work to ensure we accommodate all of our guest's to the level they deserve. In your case we missed the mark. Your feedback is valuable and we will use it to make...

Carrollton, Texas
Reviewed 1 week ago

I love my stay, room was excellent soft pillows comfortable bed Nice and warm room Hot water excellent staff and wonderful greeting from everyone I will recommend this hotel to all my friends thank you

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Helpful?
Thank belliew
John E, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear belliew, What a kind review of your stay. We are always glad to be of service to you. Thank you so much for the recommendations to your friends as well! We will see you again soon! Kindly, John

St Louis, United States
Reviewed 2 weeks ago

Nice hotel, convenient to the airport and just off a main highway. I've stayed here a couple times now as our local office is nearby. Several decent places to get a bite to eat and quite easy to get to and from DFW

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Helpful?
Thank U6362YFdh
John E, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear U6362YFdh, Thank you for taking the time to write about your stay with us. We are so glad to read you found the hotel to your liking and it's ease of use for you. Please come and stay with us again soon! Kindly, John

midland, United States
Reviewed 2 weeks ago

overall good only the problem of air condition 0ther wise every thing nice taken care of problem right away but they could not fixed.staff are very good enjoy staying there location and other service are good too thankyou

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Helpful?
Thank 780falgunp
John E, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear 780falgunp, Thank you for taking the time to write about your stay with us. I sincerely apologize we did not repair the A/C in your room to it's proper working level. We do appreciate your kind words about our team. We will make sure the next guest does not have the same problem. We hope you decide to stay...

Houston, Texas
Reviewed 3 weeks ago

Received lower grade room than had reserved upon late night check in. Manager graciously adjusted bill next day and the night clerk sent an apologetic email. Very surprising to find a customer oriented establishment in today's world. Will definitely stay again.

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Helpful?
Thank E9361YBscottm
John E, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear E9361YBscottm, Thank you for taking the time to write about your experience with us. We sincerely apologize for the room type mix up. We really appreciate your recognition that our Manager on Duty made it right for you. Please come back and stay with again soon! Kindly, John

Oklahoma City, Oklahoma
Reviewed 3 weeks ago

Beds had a dial to adjust to firm/soft. If you dialed it to a softer bed it felt as if you were sleeping in hole. If you left it on the firmer side, you might as well slept on the floor. Everything else with this hotel was exceptional but I would prefer traditional beds.

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Helpful?
Thank Vicki A
John E, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear Vicki A, Thank you for taking the time to write about your stay with us. Your kind words are very much appreciated. Also, thank you for your feedback regarding the beds. We will be working on a solution for that. We do sincerely hope when in the area you choose to stay with us again! Kindly, John

Novi, Michigan, United States
Reviewed 3 weeks ago

The hotel appearance is great, especially the view of the lobby from the entrance. The room is very clean. The breakfast gave me a fresh start of the day. The hotel staff, including those at the front desk and at the restaurant are friendly and helpful. My oveeall experience is very positive!

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Helpful?
Thank Wentao Q
John E, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear Wentao Q, Thank you for taking the time to write about your stay with us. We especially appreciate your kind words about the hotel's appearance, cleanliness and that you enjoyed breakfast and our team. We are so glad your experience was positive. Please do stay with us again soon! Kindly, John

Reviewed 4 weeks ago

Always a great place to stay. The staff takes good care of you. The rooms are clean and well stocked. The patio area is great with the fireplace. Housekeeping is great if needed for more supplies. We stay at this location everytime we are in this area. Couldn't ask for anything better.

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Helpful?
Thank 941kellit
John E, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear 941kellit, Thank you very much for your kind review of our hotel, team and that you enjoy our fire pit! I will share your feedback with the team and we will very much look forward to seeing you again! Kindly, John

Denison, Texas
Reviewed 4 weeks ago

We were in town for business trip and thought it would be a great place to stay. Got there late and the beds were so hard that I could not sleep and my neck was hurting. The room was ok and breakfast was great. But for the money you would think it would be a nicer bed.

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Helpful?
Thank davidcU7980GP
John E, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear davidcU7980GP, Thank you for taking the time to write about your experience with us and your kind words about oour breakfast. Please accept me sincere apologies for the comfort of the bed. We will work to remedy that problem. We do hope decide to try us again so you can experience our hotel to our standrard. Kindly, John

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax in one of 165 guest rooms, suites and accessible rooms and sleep deep in a Garden Sleep System® bed. All rooms are equipped with a 32-inch flat-screen TV, a spacious work desk, an ergonomic chair, and a hospitality center featuring a microwave, refrigerator and coffee maker with Starbucks coffee. Start each morning with a cooked-to-order breakfast. Join us again for dinner at the Great American Grill®. Buy snacks or TV dinners from the Pavilion Pantry®. Unwind with a workout in the fitness center, or a dip in the swimming pool. Catch up with friends and colleagues over a beer or cocktail at our cozy Pavilion Lounge. ... more   less 

Additional Information about Hilton Garden Inn Dallas Lewisville

Address: 785 State Highway 121 Byp, Lewisville, TX 75067-8175
Region: United States > Texas > Lewisville
Price Range: €82 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dallas Lewisville 3*
Number of rooms: 165
Reservation Options:
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Also Known As:
Hilton Garden Inn Dallas Lewisville Hotel Lewisville
Hilton Garden Inn Lewisville
Hilton Lewisville
Hotel Style:
#2 Best Value Hotel in Lewisville
#2 Business Hotel in Lewisville
#3 Family Hotel in Lewisville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Dallas Lewisville staff and other travellers.
2 questions
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Questions? Get answers from Hilton Garden Inn Dallas Lewisville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High room away from the elevator”
 of 5 bubbles MarkV709, 19 Jun 2016 | Read review
“Rooms on the upper floors are quieter.”
 of 5 bubbles LoneStarRuby, 25 May 2016 | Read review
“Should all be pretty quiet depending on neighbors”
 of 5 bubbles Idahotraveler88, 5 Apr 2016 | Read review
“Hilton Honors member get free wifi”
 of 5 bubbles tripfanamx, 7 Dec 2015 | Read review
“Stay away from rooms near elevators and ice machines.”
 of 5 bubbles DebbieH621, 29 Nov 2015 | Read review
5 of 5
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