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Suburban Extended Stay DFW Airport North

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Suburban Extended Stay DFW Airport North
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28 Reviews from our TripAdvisor Community

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Showing 28: English reviews
Reviewed 10 December 2016

Faulty locks!! We were robbed! You can slide a card between the door and the door frame of the hotel rooms and it flies wide open. The manager Samantha [ -- ] lack of concern for the safety of her guests is disgusting, Please keep your family and your belongings safe and go to another hotel. I have video of...

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Helpful?
1Thank Marissa l
SuburbanExtendedStay, General Manager at Suburban Extended Stay DFW Airport North, responded to this review

Dear Guest, Safety of our guest and staff is the number one priority. I have spoken with your husband regarding this incident and I am very surprised that you have this impression of me without ever speaking or meeting me. Your husband seemed as he was very satisfied with my resolution. Without having any proof of anyone breaking in and...

Reviewed 18 October 2016

Beautiful kept exterior and new paint and flooring disguise a problem property. The sparkling pool was always kept locked. No one could use it. The front desk staff varied from friendly but lazy, to dour to positively icy. Instead of addressing a problem the one desk clerk said "see so-and-so on Tuesday". When I turned on the heat the smoke...

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Helpful?
Thank James C
Austin, Texas
Reviewed 20 May 2016

The hotel staff were professional and very personable. The facilities and my room were clean even. The hotel is experiencing a remodel but made my stay very comfortable during this period. I'm sure when this is complete the facilities will be even better. Thank you.

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1Thank TXBlueBonnets
Amarillo
Reviewed 16 May 2016

This should be a bargain priced property. I mean cheap. I wasn't real clear on how good the lock was on the door but the windows didn't lock at all. You can't hardly see the tv from the bed. The AC was so loud it was hard to sleep and the room was hot with it running. I will never...

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1Thank hoopsman86
Texas
Reviewed 6 February 2016

I checked into my room around check in time. The check in process was good, the clerk on duty was very polite. I got to my room after checking in and placed my things down and went around the room to just check it out. I found spider webs in the corners, carpet was rising around door edges like it...

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Helpful?
Thank Suzana C
SuburbanExtendedStay, General Manager at Suburban Extended Stay DFW Airport North, responded to this review

Dear Guest, Thank you for sharing your feedback. We are glad to hear that our staff member was polite. Please allow me to apologize regarding the room condition and the smell of the room. We will most certainly address your concerns and ensure we provide exceptional experience for our guest in the future. We have always welcomed our guests to...

Waco, Texas
Reviewed 6 December 2015

Needed a place to live for a while as my apartment lease had run out and the expenses there were killing me. I had several job opportunities that would have necessitated a move to Dallas, so I contacted Sam at this hotel. As I have stayed here before, she told me that there would be no problem. She gave me...

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Thank Beethoven55
Dallas, Texas
Reviewed 18 October 2015

major road construction on interstate 35 was not mentioned. Tripadvisor which A M O M A is foreign company charges banking transaction fees which is not in the total charges and defiantly hidden ! You call the 1 800 number and get a foreign answering service which denies any knowledge of the banking foreign currency transaction charges.

Review collected in partnership with Amoma.com
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Thank P924KGpatrickf
Lewisville, Texas
Reviewed 8 October 2015

During my stay with the Suburban Extended Stay Hotel, my room was not clean/bathroom also as well as their was several repairs needed. Biggest Issue was they have bedbugs in their hotel, their unclean and their maids do not change their sheets for new guests coming into the room, and half clean the rooms. Which in part is probably the...

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Helpful?
Thank to32015
SuburbanExtendedStay, General Manager at Suburban Extended Stay DFW Airport North, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Extended Stay Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness on your recent visit. I have shared your feedback with the housekeeping department to ensure we handle these types of situations differently...

Dallas, Texas
Reviewed 7 July 2015

So you can't compare a budget hotel to a premier hotel - its just not fair. The fact is at $40/night a hotel where you can sleep well and feel safe is a good find. We came from another extended stay type of hotel before this one so can compare the two more easily. Pros: Fairly well updated room with...

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Helpful?
1Thank bprsurf
HJ16520, Public Relations Manager at Suburban Extended Stay DFW Airport North, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Extended Stay Hotel. I have shared your feedback with our staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another...

Reviewed 22 November 2014 via mobile

Good location. By 35 and close to 121. Close to Target, gas stations and food. The mall is close as well. This is a nice hotel with older rooms. The beds are older and not so comfortable. The bedding is outdated as well as the carpet and curtains. The hotel has an older smell as you can tell people used...

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Helpful?
Thank Crystal M
HJ16520, Public Relations Manager at Suburban Extended Stay DFW Airport North, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Extended Stay Hotel. I have shared your feedback with our staff Again, thank you for your time and valuable feedback. We sincerely appreciate it.

17 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Suburban Extended Stay DFW Airport North

Address: 1920 Lakepointe Drive, Lewisville, TX 75057
Region: United States > Texas > Lewisville
Price Range: €54 - €74 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Suburban Extended Stay DFW Airport North 2*
Number of rooms: 145
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Also Known As:
Suburban Extended Stay Dfw Airport North Hotel Lewisville
Lewisville Extended Stay
Extended Stay Lewisville
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Questions & Answers

Here's what travellers have asked, with answers from Suburban Extended Stay DFW Airport North staff and other travellers.
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Paris, Texas
28 days ago

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Questions? Get answers from Suburban Extended Stay DFW Airport North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 102.”
 of 5 bubbles D7647UJjamesc, 18 Oct 2016 | Read review
“Stay away unless you want more than what you paid for!!”
 of 5 bubbles to32015, 8 Oct 2015 | Read review
“3rd floor and for goodness sake stay away from pool - ideally facing field.”
 of 5 bubbles bprsurf, 7 Jul 2015 | Read review
“King Suite, Largest room at the hotel. Very quite area sitting room was perfect for working and watching ESPN!!”
 of 5 bubbles jayr886, 14 Jun 2012 | Read review
“King suite is very spacious... It has a king size bed with a sleeper sofa.. Kitchen table is very long too.”
 of 5 bubbles MichaelL620, 22 May 2012 | Read review
5 of 5