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SpringHill Suites Laredo

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81 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Laredo
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Showing 53: English reviews
Reviewed 23 February 2016 via mobile

Stayed here for 2 nights for business, check in clerk was not really trained on room types as a king room was reserved and got 2 fulls. Room was roomy but door latch does not work and no deadbolt on door, not very happy about that. Breakfast advertised is full hot breakfast- they failed to mention it was not a...

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Helpful?
Thank fishdestroyer
shs_lrdsh_gm, General Manager at SpringHill Suites Laredo, responded to this review

Dear fishdestroyer, We appreciate you taking the time to share your experience and your thoughts. It is disappointing to learn that we fell short of delivering a memorable experience, and we sincerely apologize for that. Please know that your comments are very important to us and we hope you will allow us an opportunity to regain your trust and provide...

Houston, Texas
Reviewed 18 February 2016 via mobile

Before I arrived, I used the mobile app to check in for my reservation. I had a "special rate" of $109 and had to stand at the front desk for 10 minutes for the man in front of me to decide if he wanted to stay there or not and for Gladys to make his reservation since he had not...

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Helpful?
Thank scubadude77354
shs_lrdsh_gm, General Manager at SpringHill Suites Laredo, responded to this review

Dear scubadude77354, Thank you for advising us about your recent stay. Please accept our sincere apology for the issues you experienced at check in. We value you as a Marriott member and your feedback will be shared with the appropriate hotel team to ensure this was an isolated issue.

Reviewed 21 January 2016 via mobile

My husband and I had to travel to Laredo on a personal matter and we decided to stay at SpringHill Suites. The hotel was right off of the expressway and was very easy to access. The lady in the front desk was very polite and took care of us in the best way possible. I asked for a room on...

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Helpful?
Thank Famof5onaBudget
shs_lrdsh_gm, General Manager at SpringHill Suites Laredo, responded to this review

It gives us great pleasure to know you enjoyed your stay with us. We really appreciate your review and we hope to see you again soon.

Monterrey, México
Reviewed 22 September 2015

I´ve stayed in several hotels of the same and higher category in Laredo, and Springhill Suites is definitely one of the better values I´ve found. The rooms are huge, clean, comfortable and well kept. Staff is friendly and the hotel is very well located. There is free internet through a wifi conection with decent speeds (around 4mb/s download). The price...

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Helpful?
Thank RoSMR
Monterrey, Mexico
Reviewed 8 July 2015

Frist of all service, attention and breakfast were great. The noise from the passing train woke us up during the night ruining a good rest. The hotel was full from young baseball players participating in a tournament, and the noise from upper floors and adjourning rooms could be heard without a problem. The hotel could use some maintenance, as you...

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Helpful?
Thank FDG44
shs_lrdsh_gm, General Manager at SpringHill Suites Laredo, responded to this review

Thank you for sharing your recent experience. Please accept our sincere apology for the noise disturbance during your stay. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.

Corpus Christi, Texas
Reviewed 1 June 2015

We sought a great location for four Corporate Staff members, staying Sunday - Thursday evenings. We hit the 'pot of gold' at the end of the rainbow by visiting at the Spring Hill's Suites in Laredo. Remodeled building, safe and secure location, excellent Housekeeping and Counter Staff. Willing to accommodate your needs as to reservations, cleaning, meals/beverages. Great bonus of...

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Thank Harvey M
Texas
Reviewed 21 April 2015

The best attibute of this hotel is the large room size. There is a nice sized area for working. There is a microwave and a fridge. TV placement is a bit awkward as it is placed between the sitting area and bedroom. Service was fine and check in and check out was very good. Breakfast was on the low side...

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Helpful?
Thank TexasNolefan
San Antonio, Texas
Reviewed 16 March 2015

The hotel is still one of the best in Laredo Texas. It is well maintained, the rooms are large and comfortable and the location is easy to get to. The staff at the front desk was very friendly and helpful. The breakfast was also nice.

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Helpful?
Thank James S
shs_lrdsh_gm, Director of Sales at SpringHill Suites Laredo, responded to this review

We appreciate your kind words. It gives us great pleasure that you enjoyed your stay and we look forward in seeing you again soon.

White, Georgia
Reviewed 14 February 2015 via mobile

Great hotel, smells cleans, it is kept clean, rooms are spacious and comfortable. Housekeeping sometimes forgets to clean things such as the cups, etc. You can hear traffic since it is by the interstate. However, it is a safe feeling hotel because of the courtesy officer at night who watches the parking lot and the hotel itself. Complementary breakfast is...

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Helpful?
Thank southerntrucker
shs_lrdsh_gm, General Manager at SpringHill Suites Laredo, responded to this review

It gives us great pleasure to know you enjoyed your stay! Thank you for reviewing our hotel and hope to see you again soon.

Reviewed 11 February 2015

The room was nice and roomy and very comfortable. However, the walls are thin and my sleep was very sporadic because of the noise. The front desk was very accommodating and friendly. It was an easy check in and check out. Breakfast was mediocre...but nothing special.

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1Thank cattle47
shs_lrdsh_gm, General Manager at SpringHill Suites Laredo, responded to this review

Thank you for taking the time to share your experience. We appreciate your positive comments and for pointing out an area of concern. We will look into this issue accordingly.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about SpringHill Suites Laredo

Address: 5940 San Bernardo Ave, Laredo, TX 78041-2506
Region: United States > Texas > Laredo
Price Range: €84 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Laredo 3*
Number of rooms: 108
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Hotel Style:
#12 Business Hotel in Laredo
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Laredo staff and other travellers.
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Monterrey
2 months ago

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Questions? Get answers from SpringHill Suites Laredo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from the freeway.”
 of 5 bubbles refordb, 19 May 2016 | Read review
“Less foot traffic past your room if you stay at either end of any of the floors.”
 of 5 bubbles Stevem17, 16 May 2016 | Read review
“Probably taking a top floor room will help reduce the noise level.”
 of 5 bubbles FDG44, 8 Jul 2015 | Read review
“Try the fourth floor, in a Handicapped Room if available. Park in the back lot....easier to access the elevator.”
 of 5 bubbles 811harveym, 1 Jun 2015 | Read review
“While the hotel was nice, clean, and friendly staff, it was noisy. You could hear every little thing ...t.v.going in the room next door, the water running and the toilet flush in the next door room.”
 of 5 bubbles cattle47, 11 Feb 2015 | Read review
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