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Homewood Suites by Hilton Laredo at Mall del Norte

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#6 of 37 Hotels in Laredo
Certificate of Excellence
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Homewood Suites by Hilton Laredo at Mall del Norte
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316 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Laredo at Mall del Norte
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Showing 220: English reviews
Del Rio, Texas, USA
Reviewed 26 June 2016

This is a great hotel, the staff was excellent, the price was appropriate. The hotel could use a facelift, especially the carpet, linens and drapes. The location is just where I needed it. Plenty of parking spaces for all.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank B3295OFjesusc
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thanks for taking the time to post a review about our hotel. We have reviewed your comments with our staff and we will consider your recommendations. We value your business and we are doing everything we can to ensure that we see you again. Thanks again for sharing your experience at the Homewood Suites in Laredo, Texas. Sincerely,...

Dallas, Texas
Reviewed 19 June 2016

The hotel was nice overall. The AC wasn't working properly. I didn't report it. The complimentary breakfast and dinner was great! The hotel was clean and smelled wonderful. The hotel is beautiful designed.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Carla T
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Carla, Thanks for taking the time to post a review about our hotel. I am so sorry you had an A/C unit malfunction during your stay. I want to assure you that your comments, has been shared with our Chief Engineer and corrective steps have already been taken to ensure no further recurrence. I will extend your wonderful compliments...

San Antonio, Texas
Reviewed 18 June 2016

This hotel had good service but the bad smell in the restroom and black mold on the ceiling was a huge turn off for me. I would not stay here again. The air conditioning in the room was loud. Please double check your room.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank D4555SEmt
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thanks for taking the time to post a review about our hotel. I am so sorry you had a less than pleasant experience during your visit to Laredo TX. We have reviewed your comments with our staff and promise the issues you mentioned has been addressed. We value your business and we are doing everything we can to...

Springfield, Illinois
Reviewed 13 June 2016 via mobile

Staff was very friendly and helped make change from 2 beds to a king room when our party size changed. Very good breakfast buffet each morning! A few signs of wear in hall carpet but things like this don't affect quality of stay in my mind. Quite satisfied!

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Helpful?
Thank Donna B
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Donna B, Thank you for your comments. I would like to express my appreciation for the feedback such as you have provided is of great value to us. An opportunity for us to ensure and improve the quality of service we offer our guests. Thanks again for the kind words and we really hope to see you the next...

Reviewed 9 June 2016 via mobile

I planed my stay at this hotel for a business trip. This hotel was not recommended but since I had a wonderful experience in the one in Victoria I thought it would be the same. I was completely wrong. The day I arrived the elevator was not working and I was set to be on the third floor. The host,...

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Helpful?
1Thank Adriana T
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Adriana T, Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had during your stay. I am so sorry you also ran into someone who proved to be unhelpful at our front desk. The quality and service we provide our guests is of the utmost importance and it...

San Antonio, Texas
Reviewed 27 May 2016

After about 30 to 40 stays at this Homewood in Laredo, I have begun to notice way too many flies in the dining room and none of the staff seem to have noticed them pestering their clientele. Come on! I had to cover my food with a napkin while getting a second beer. It was not like this before. Just...

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Helpful?
1Thank 110humdinger
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, We appreciate your feedback on your recent stay with us. I am so sorry to hear that we failed to exceed your expectations, but I can assure you we take all guest reviews very seriously as it is the best tool we have to continually improve the overall guest satisfaction. We have reviewed your comments with our Chief...

Saipan, Mariana Islands
Reviewed 22 May 2016

The workers were very friendly. They always smiled and willing to help the customer. Hotel maintenance, room cleaning, and redesign could improve their rating. The hotel has a good location. It's behind the mall and a good number of eateries.

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Helpful?
Thank Diego G
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Diego G, Thanks for taking the time to post a review about our hotel. We have reviewed your comments with our Chief Engineer and promise the issues you mentioned has been addressed. We value your business and we are doing everything we can to ensure that we see you again. Sincerely, Gino Perez General Manager

San Antonio, Texas
Reviewed 20 May 2016

This is the second time my husband and I have stayed here. We find the Hotel Staff to be very friendly and courteous. The suite we stayed in was very clean and smelled fresh and clean. We will be going back and we will surely come back and as I told the young lady at the breakfast buffet you can't...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank John F
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear John F, Thank you so much for your wonderful compliments of our service and amenities, especially our Texas shape waffles. I am glad to have you as a loyal guest of ours and we hope to see you back here in the future for another great stay with us at the Homewood Suites in Laredo Texas. Sincerely, Gino Perez

Houston, Texas
Reviewed 19 May 2016

Nice hotel very well maintained and clean, also the area was good atmosphere with many friendly people. I highly recommend this hotel and it's near the mall in case you like shopping. Thanks Homewood Laredo!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Rafael D
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Rafael D, Thank you for taking the time to review your recent stay with us! Our staff is always thankful for the positive feedback regarding their service, as it is very important to us. I agree with you about the location! With the Mall Del Norte so close, along with so many great restaurants, it is very convenient. We...

Corpus Christi, Texas
Reviewed 17 May 2016

Homewood Laredo is a place I stay several times every month. The staff is great, the rooms are very comfortable, and the location is great. With privileges for guests at Gold's Gym and quick, convenient travel to work and shopping, this place can't be beat.

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Helpful?
Thank Z P
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear ZP, I am delighted to hear that you thoroughly enjoyed your experience with the Homewood Suites in Laredo Texas. Our staff will be happy to read about your feedback. We make every effort to ensure a home away from home atmosphere, and we continually strive to provide our guest with the very best service possible. We look forward to...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Homewood Suites by Hilton® Laredo at Mall del Norte is just a short drive from the Laredo Airport, Laredo Energy Arena and downtown Laredo, as well as the Mexico border. Enjoy a complimentary hot full breakfast including scrambled eggs, cereal and baked goods each morning during your stay. Join us at night for complimentary evening dinner and drinks, available Monday to Thursday. Make yourself at home in a studio or one or two-bedroom suite, complete with a fully-equipped kitchen and complimentary WiFi. Plan a meeting or small event for up to 40 business associates in our meeting room. Find business amenities, such as printers, express mail and fax in our business center. Enjoy valet and laundry service when staying at our hotel. Play a game of basketball, work out in the fitness center or plunge into our pool for relaxation. ... more   less 

Additional Information about Homewood Suites by Hilton Laredo at Mall del Norte

Address: 98 Calle del Norte, Laredo, TX 78041
Region: United States > Texas > Laredo
Price Range: €94 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Laredo at Mall del Norte 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Homewood Suites Laredo
Homewood Laredo
Laredo Homewood Suites
Hotel Style:
#1 Romantic Hotel in Laredo
#3 Family Hotel in Laredo
#6 Business Hotel in Laredo
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Laredo at Mall del Norte staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Laredo at Mall del Norte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“complimentary breakfast”
 of 5 bubbles chang0s, 16 Nov 2016 | Read review
“Get rooms towards the front. Elevator location makes access to upper floors difficult.”
 of 5 bubbles 923diegog, 21 May 2016 | Read review
“Suite. The closer to the lobby, the better the internet.”
 of 5 bubbles celam001, 16 Apr 2016 | Read review
“Do not get a room near the ice maker.”
  • mold around the tub that is not good
 of 5 bubbles Aprilerain, 11 Apr 2016 | Read review
“Embassy Suites next door worth the extra amount.”
 of 5 bubbles aleavens, 20 Feb 2016 | Read review
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