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Homewood Suites by Hilton Laredo at Mall del Norte

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#6 of 38 Hotels in Laredo
Certificate of Excellence
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Homewood Suites by Hilton Laredo at Mall del Norte
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309 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Laredo at Mall del Norte
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Showing 216: English reviews
Reviewed 9 June 2016 via mobile

I planed my stay at this hotel for a business trip. This hotel was not recommended but since I had a wonderful experience in the one in Victoria I thought it would be the same. I was completely wrong. The day I arrived the elevator was not working and I was set to be on the third floor. The host,...

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Helpful?
1Thank Adriana T
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Adriana T, Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had during your stay. I am so sorry you also ran into someone who proved to be unhelpful at our front desk. The quality and service we provide our guests is of the utmost importance and it...

San Antonio, Texas
Reviewed 27 May 2016

After about 30 to 40 stays at this Homewood in Laredo, I have begun to notice way too many flies in the dining room and none of the staff seem to have noticed them pestering their clientele. Come on! I had to cover my food with a napkin while getting a second beer. It was not like this before. Just...

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Helpful?
1Thank 110humdinger
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, We appreciate your feedback on your recent stay with us. I am so sorry to hear that we failed to exceed your expectations, but I can assure you we take all guest reviews very seriously as it is the best tool we have to continually improve the overall guest satisfaction. We have reviewed your comments with our Chief...

Saipan, Mariana Islands
Reviewed 22 May 2016

The workers were very friendly. They always smiled and willing to help the customer. Hotel maintenance, room cleaning, and redesign could improve their rating. The hotel has a good location. It's behind the mall and a good number of eateries.

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Helpful?
Thank Diego G
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Diego G, Thanks for taking the time to post a review about our hotel. We have reviewed your comments with our Chief Engineer and promise the issues you mentioned has been addressed. We value your business and we are doing everything we can to ensure that we see you again. Sincerely, Gino Perez General Manager

San Antonio, Texas
Reviewed 20 May 2016

This is the second time my husband and I have stayed here. We find the Hotel Staff to be very friendly and courteous. The suite we stayed in was very clean and smelled fresh and clean. We will be going back and we will surely come back and as I told the young lady at the breakfast buffet you can't...

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Helpful?
Thank John F
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear John F, Thank you so much for your wonderful compliments of our service and amenities, especially our Texas shape waffles. I am glad to have you as a loyal guest of ours and we hope to see you back here in the future for another great stay with us at the Homewood Suites in Laredo Texas. Sincerely, Gino Perez

Houston, Texas
Reviewed 19 May 2016

Nice hotel very well maintained and clean, also the area was good atmosphere with many friendly people. I highly recommend this hotel and it's near the mall in case you like shopping. Thanks Homewood Laredo!

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Helpful?
Thank Rafael D
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Rafael D, Thank you for taking the time to review your recent stay with us! Our staff is always thankful for the positive feedback regarding their service, as it is very important to us. I agree with you about the location! With the Mall Del Norte so close, along with so many great restaurants, it is very convenient. We...

Corpus Christi, Texas
Reviewed 17 May 2016

Homewood Laredo is a place I stay several times every month. The staff is great, the rooms are very comfortable, and the location is great. With privileges for guests at Gold's Gym and quick, convenient travel to work and shopping, this place can't be beat.

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Helpful?
Thank Z P
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear ZP, I am delighted to hear that you thoroughly enjoyed your experience with the Homewood Suites in Laredo Texas. Our staff will be happy to read about your feedback. We make every effort to ensure a home away from home atmosphere, and we continually strive to provide our guest with the very best service possible. We look forward to...

Salem, AL
Reviewed 11 May 2016

It a great place to stay staff is great they work with your every needs the hosts are very good I am staying at this hotel again they take very good care of me when I am there all staff is excellent see ya soon

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Helpful?
1Thank deanr277
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear deanr277, Our entire staff Thanks You for your kind words! Here at the Homewood Suites our goal is to provide you with an outstanding experience, as well as make you feel completely at home. Everyone is glad we were able to provide that experience for you. We certainly look forward to your next stay with us. Sincerely, Gino Perez...

Laredo, United States
Reviewed 9 May 2016

Very clean and comfortable hotel. The staff there is very friendly. Would definitely stay there again. The location of this hotel is centrally located and is right behind the shopping mall and restaurants are close by.

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Helpful?
1Thank Ricardo G
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Ricardo G, Thank you for the comments following your recent stay with us. I am thrilled to hear that you were treated so great by the team here. We have a great housekeeping team and they work really hard to keep the hotel clean and comfortable. I will be sure to let the staff know what a great job...

Reviewed 6 May 2016

We stayed at this hotel for ten nights. Everyone from the desk clerks, breakfast and snack servers, to the van drivers and all other staff were friendly, efficient and knowledgeable. The daily breakfast was above average and the social hour was varied and also very good. The rooms were clean and comfortable. There is a wide choice of restaurants and...

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Helpful?
1Thank gailt105
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you so very much, for your amazing review of Homewood Suites in Laredo, Texas! It pleases me to hear that our Homewood Team made your stay so memorable! We aspire to provide our guests with friendly, personable and efficient service. I am so glad we achieved this with you! I will pass along your kind words to...

Houston, Texas
Reviewed 17 April 2016

Overall the room was excellent except for the shower cleanless, we found mold, and is not acceptable in a hotel of this category, we deserve an excellent service as a honors member and also as a regular customer.

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Helpful?
1Thank 120kimy
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for taking the time to write a review about your experience at our hotel. The problems you mentioned with the cleanliness and mold in the shower have been addressed. We appreciate you alerting us to this issue and we hope you will give our property a second chance if you return to the area. Thank you,

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Homewood Suites by Hilton® Laredo at Mall del Norte is just a short drive from the Laredo Airport, Laredo Energy Arena and downtown Laredo, as well as the Mexico border. Enjoy a complimentary hot full breakfast including scrambled eggs, cereal and baked goods each morning during your stay. Join us at night for complimentary evening dinner and drinks, available Monday to Thursday. Make yourself at home in a studio or one or two-bedroom suite, complete with a fully-equipped kitchen and complimentary WiFi. Plan a meeting or small event for up to 40 business associates in our meeting room. Find business amenities, such as printers, express mail and fax in our business center. Enjoy valet and laundry service when staying at our hotel. Play a game of basketball, work out in the fitness center or plunge into our pool for relaxation. ... more   less 

Additional Information about Homewood Suites by Hilton Laredo at Mall del Norte

Address: 98 Calle Del Norte, Laredo, TX 78041-9143
Region: United States > Texas > Laredo
Price Range: €93 - €147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Laredo at Mall del Norte 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Homewood Suites Laredo
Homewood Laredo
Laredo Homewood Suites
Hotel Style:
#1 Romantic Hotel in Laredo
#3 Family Hotel in Laredo
#6 Business Hotel in Laredo
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Laredo at Mall del Norte staff and other travellers.
2 questions
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Questions? Get answers from Homewood Suites by Hilton Laredo at Mall del Norte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“complimentary breakfast”
 of 5 bubbles chang0s, 16 Nov 2016 | Read review
“Get rooms towards the front. Elevator location makes access to upper floors difficult.”
 of 5 bubbles 923diegog, 21 May 2016 | Read review
“Suite. The closer to the lobby, the better the internet.”
 of 5 bubbles celam001, 16 Apr 2016 | Read review
“Do not get a room near the ice maker.”
  • mold around the tub that is not good
 of 5 bubbles Aprilerain, 11 Apr 2016 | Read review
“Embassy Suites next door worth the extra amount.”
 of 5 bubbles aleavens, 20 Feb 2016 | Read review
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