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Lakeway Resort and Spa

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Lakeway Resort and Spa
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1,001 Reviews from our TripAdvisor Community

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Showing 992: English reviews
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Sioux Falls, South Dakota
Reviewed 2 days ago NEWvia mobile

Worst experience at resort in America. First of all check in time was at 3 didn't get checked in at 4:30. Second night there was domestic abuse across the hall from my room. Woman yelling and screaming at the top of her voice 3:00 AM. I was embarrassed it was our first travel since we met. They had the nerve...

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Helpful?
Thank jmsi1
Honolulu, Hawaii
HOTEL’S FAVOURITE REVIEW
Reviewed 4 January 2017

Customer service is the top priority of the entire staff! They want to make your experience phenomenal from beginning to end! The only time I have been this impressed with the service was at a Four Seasons. The facilities are beautiful, the location is wonderful and you should definitely upgrade to a room with a lake view! Heated pools make...

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Helpful?
Thank Alexander D
About Hotel's Favourite Review
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Alexander D, Thank you for staying with us and providing feedback. We are so glad you enjoyed the resort and the staff took great care of you. I am glad to see you took full advantage of the resort by using our pools and onsite restaurant. Thank you again for staying with us and we look forward to your return.

Chicago, Illinois
Reviewed 3 days ago NEW

Called for group pricing. Given one price on phone, got moving with plans. When I received email supposedly re-iterating price it was almost 40% more. Called and asked what the heck? Oh, oops my mistake was the answer. Felt very bait and switch or really dumb staff.

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Helpful?
Thank TravelingLibby
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. I looked up the reservation and saw the rate never changed for the wedding block. If you would like to discuss this further please contact me directly. John Vargas 512-261-7377 johnvargas@lakewayresortandspa.com

HOUSTON
Reviewed 4 days ago NEW

I would have given the resort a five but the food quality at the TR restaurant was like food you microwave at home. The chef at the restaurant did not prepare the food well probably due to the SAT test he had to study for or was preparing for a spring break date him/her self. The food was not fresh...

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Helpful?
Thank rick n
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. We are glad you enjoyed the overall resort. I am deeply sorry you felt out food was not up to par. Our chef just rolled out a new menu that has produced some amazing results. I welcome you to come back as you may have been here with the old menu.

Kapolei, Hawaii
Reviewed 6 days ago NEW

The hotel was a nice stay, however we were not pleased to get a bill for $63.72 in additional fees for 2 days when we already had paid the full price to Expedia. At least so we believed. Unfair switch and bait. Fees not disclosed in plain view. For that reason we felt taken. Yet today the fees are only...

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Helpful?
Thank Agentmulder33
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. Expedia and our website list the resort fee next to the room rate or in the room rate breakdown. Also on expedia it states we have a resort fee of $28 and list what that covers. Thank you again for staying with us and we hope to see you back.

Newmarket, Canada
Reviewed 1 week ago NEW

Beautiful hotel , rooms are clean and updated, lakeviews are great right from your room. The pools are wonderful, separate adult and kid areas, excellent fitness centre too. We only ate one meal here , food was ok but not exceptional, prices are a bit high at the restaurant. About 30 min drive to downtown Austin. Overall a great stay

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Helpful?
Thank jsteve37
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. We are glad you enjoyed the rooms and amenities we offer here at the resort. We are always looking for feedback on improving and this will certainly help. Thank you again and we look forward to your return.

Wylie, Texas
Reviewed 1 week ago

The room is clean and neat. The toilet is making a loud pop every flush. The balcony is without any chair that I have to request twice to get 2 folded event chairs. The Kid Zone is not fully open. The foods are so expensive.

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Helpful?
Thank Thenhan N
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. I apologize that you had some issues with the room. I would like to discuss this further so we can get this resolved for future guests. John Vargas 512-261-6600 johnvargas@lakewayresortandspa.com

Austin, Texas
Reviewed 1 week ago

We went to Lakeway Resort over Spring Break and had a blast! The kids club was amazing with giant inflatables, ping pong, indoor golf etc. The slides at the pool are super fun! We brought our boat and went out on the lake and would return to pool for yummy burgers and drinks. AND THE SPA!!!! Don't ask, beg for...

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Helpful?
Thank Lorie B
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. We are glad you enjoyed the pools and spa. Jason is a huge asset for the resort. I will pass onto him your kind words. Thank you again for staying with us and we look forward to your next stay.

Reviewed 1 week ago via mobile

Spent some of our spring break at Lakeway and thoroughly enjoyed our time. Nice accomodations, clean grounds and excellent service from he front desk, valet and bar staff. Really felt at home and even small complaints with the speed of service at restaurant service was handled directly by management. We also used the on property marina for a boat rental...

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Helpful?
Thank Jason A
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Jason A, Thank you for staying with us and providing feedback. We are glad you enjoyed the resort and all the amenities we have to offer. We are glad you enjoyed what the marina has to offer and had a good time. Thank you again and we look forward to your return.

Reviewed 1 week ago via mobile

Clean and beautiful grounds. Awesome pool for kids and adults. Kidzone also a great place for kids. Rooms clean and spacious. Restaurant was nice also and lots of variety for breakfast buffet. Entire staff very friendly and always had a smile on their face!

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Helpful?
Thank Jayarx
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. We are glad you enjoyed the resort and amenities we have to offer. Our staff always strives to provide excellent service and we are glad we have accomplished that during your time with us. Thank you again and we look forward to your return.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
With a commanding view of the Texas Hill Country from the shores of Lake Travis, Four Diamond Award-winning Lakeway Resort and Spa captures the elegance of a world-class destination with contemporary resort amenities. Amenities include heated outdoor pools with lake views, spa, marina, nearby golf and Texas Sailing. ... more   less 

Additional Information about Lakeway Resort and Spa

Address: 101 Lakeway Driv, Lakeway, TX 78734
Region: United States > Texas > Lakeway
Price Range: €164 - €300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lakeway Resort and Spa 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Lakeway Resort Austin
Lakeway Hotel Austin
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Questions & Answers

Here's what travellers have asked, with answers from Lakeway Resort and Spa staff and other travellers.
22 questions
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See all questions (22)

Questions? Get answers from Lakeway Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book room far away from conference room or party rooms”
 of 5 bubbles 379rickn, 22 Mar 2017 | Read review
“get a lake view room , the views are excellent”
 of 5 bubbles jsteve37, 19 Mar 2017 | Read review
“It's quite a hike to pool if you are at the other end. Ask for a room near the pool if you plan to spend time there. Balcony is nice!”
 of 5 bubbles LorieB854, 15 Mar 2017 | Read review
“Ask for a balcony with a view to the lake, it's well worth it”
 of 5 bubbles Linda9995, 13 Mar 2017 | Read review
“You really should stay on the lakeside with a balcony. A little more money but what a spot to have your morning coffee.”
 of 5 bubbles Consulting_12, 12 Mar 2017 | Read review
5 of 5