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Passport Inn and Suites

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80 Reviews from our TripAdvisor Community

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Showing 80: English reviews
Reviewed 15 October 2013

The room was Extremely filthy and full of bugs. I hope I don't catch a disease from it. No phone service, small TV. Everything looks old and dirty. My advice is Don't stay there! There are some other hotels near by a little more expensive but a lot cleaner

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Helpful?
3Thank Tulipnay
Siddharth P, Manager at Passport Inn and Suites, responded to this review

We are very sorry about your bad experience. We are currently under new management and are trying our best to renovate and deep clean every inch of our hotel. We are receiving all new flat screens, beds and room furniture. Little by little we are trying our best to fix any problems so that our guest's can have a comfortable...

Port Neches
Reviewed 11 October 2013

Don't ever book a room at this place. I booked what was supposed to be an executive king suite with a jucuzzi tub & beautiful picture window view by phone. This accommodation was even on their website. I was told this verbally, was assured of the rooms cleanliness and told that it was ok to bring my little dog. When...

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Helpful?
3Thank Larry M
Siddharth P, Manager at Passport Inn and Suites, responded to this review

We are extremely sorry that your stay at our hotel was at the least unsatisfying. The hotel is currently under new management, and we are trying our very best to fix every single problem the property has had. We understand your frustration and appreciate your time and feedback.

Alpine, Texas
Reviewed 7 October 2013

This roach motel is by far the most FILTHIEST motel i have ever stayed at. i was afraid of what my crawl out of underneath the bed. the service OMG was horrible. i paid 89.99 for that i should of just paid an extra 30 bucks to stay at the holiday inn. never ever again. the only good person that...

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Helpful?
3Thank huskylab29
Siddharth P, Manager at Passport Inn and Suites, responded to this review

We are apologize for your uncomfortable stay with us, our guest's opinions and feedback are very important to us. At this time the hotel is currently under new management and we are trying our very best to fix any problems the hotel may have. We are updating the rooms little by little, with new flat screen TV's, new comfortable beds...

Spicewood, Texas
Reviewed 28 July 2013

We booked a room here in spite of the poor reviews because it was a last minute trip and the other hotels were not available. We arrived at 3:30 for a 3:00 check-in and the room was not ready. We agreed to take a king suite on the 3rd floor and there's no elevator - so the climb in the...

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Helpful?
Thank nettielou04
Siddharth P, Manager at Passport Inn and Suites, responded to this review

We are regretful of your uncomfortable stay with us back in July and appreciate your time and feedback. The hotel is currently under new management. We are aware of the older model door locks and are looking to have them all replaced within the next week. At this time we are also updating and deep cleaning each and every room...

Reviewed 24 July 2013

Did not clean rooms....charged 19% sales tax....charged higher price than web sight....we complained about dirty and stained sheets and the girl working said that all the sheets were that way and they had no maid service.

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Helpful?
4Thank p0lane
Siddharth P, Manager at Passport Inn and Suites, responded to this review

We apologize for your unsatisfying stay here at the Pass Port Inn. Our hotel is currently under new management. We are aware of the sales tax from July and have corrected this issue, recently. Also, we have recently given each room on the property the needed deep clean. We are also upgrading our rooms and furniture to improve our customer...

Hockley tx.
Reviewed 11 July 2013 via mobile

Read some of the comments about what a great hotel the Passport Inn in Kemah was OMG I'd like to know what rooms you stayed in because our room and everyone eles we talk to said the same thing horrible!!!

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2Thank bulldpog
Waller texas
Reviewed 4 June 2013

Where to start..... We stayed there last year the first weekend in June just like this year. But last year it was old but VERY clean and everyone that worked there was very nice and helpful. This year it was filthy and very run down. After checking in we had to have them come back and clean our room again....

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Helpful?
4Thank ddbaby
Siddharth P, Manager at Passport Inn and Suites, responded to this review

We apologize that your stay In June was at the least unsatisfying. We understand your frustrations and appreciate your time and feedback. Your opinion is very important to us. We are currently under new management and are upgrading our rooms and furniture and giving them all a deep clean. We have a new hard working maid service to guarantee a...

hockley
Reviewed 4 June 2013

A year ago we stayed at this hotel, but at that point it was clean, but old. I can handle that, but this year with a new owner id is DISGUSTING & DANGEROUS! We contacted the Fire Marshall of Kemah because behind the bed is an electrical outlet without a cover that was dangling. They had plugged a lamp cord...

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Helpful?
2Thank cortnie z
Siddharth P, Manager at Passport Inn and Suites, responded to this review

We apologize for your unpleasant stay with us in June 2013. We understand your frustrations and appreciate your feed back. We are currently under new management and are upgrading and deep cleaning each room on the property. Our upgrades include new flat screen TV's, new comfortable beds, and all new room furniture. We are aware of the older model door...

Hockley tx.
Reviewed 29 April 2013

First of all the pictures are nothing like the real hotel, We book in December for our weekend the end of April 2013, we were givin a price of $83 when we arrived they tried to charge us $139 we were told that the hotel had a new ower as of January and they were under no obligation to honor...

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Helpful?
3Thank bulldpog
Siddharth P, Manager at Passport Inn and Suites, responded to this review

We regret that your stay with us was at the least unsatisfying. At this time we are under new management and we are currently updating our rooms and furniture. We have a new hard working maid service to guarantee a comfortable and clean stay. Again, we are extremely sorry and we look forward to improving our customer satisfaction. We appreciate...

Houston, Texas
Reviewed 27 April 2013

Participated in the KEMAH TRIATHLON - made reservation way in advance. Used Passport Inn as it was the closes hotel to the start line of the triathlon. WHAT A MISTAKE!!!! We had the king suite - where do i begin...the clerk told us that the door was stuck and that we would have to kick it a few times at...

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Helpful?
1Thank pam d

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast

Additional Information about Passport Inn and Suites

Address: 601 Texas Ave, Kemah, TX 77565-2963
Region: United States > Texas > Texas Gulf Coast > Kemah
Price Range: €82 - €189 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Passport Inn and Suites 2*
Number of rooms: 22
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Also Known As:
Passport Inn Hotel Kemah
Passport Hotel Kemah
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Questions & Answers

Questions? Get answers from Passport Inn and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Another hotel.don't stay near ice machine or street”
 of 5 bubbles strickj1_7, 17 Jan 2016 | Read review
“forget it ... go elsewhere”
 of 5 bubbles sinbad5520, 20 Nov 2015 | Read review
“My tip is don't book a room here.”
  • Clothes rack rusty
  • Bathroom towel rack rusty and bent
  • Wall the wall paint pealling off the walls and molding
  • Unclean sheet with make up that was never changed
  • Unclean sheet with make up that was never changed
  • Unclean sheet with make up that was never changed
  • Unclean sheet with make up that was never changed
 of 5 bubbles HerrM_13, 12 Jan 2014 | Read review
“Choose another hotel to begin with. Even if you have to pay a little more you will be happier.”
 of 5 bubbles larrym961, 11 Oct 2013 | Read review
“DONOT STAY IN ANY ROOM! Check out rooms first if you decide to stay.”
 of 5 bubbles ddbaby, 4 Jun 2013 | Read review
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