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Holiday Inn Express Hotel & Suites Jacksonville

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Holiday Inn Express Hotel & Suites Jacksonville
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108 Reviews from our TripAdvisor Community

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Ukraine
Reviewed 17 February 2017

I have always been greeted warmly by the front desk - they even know me by name now, which is a testament to their service. I have other options in town but will continue to reserve a room here when I'm in the area.

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Helpful?
Thank Matthew W
Shannon W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Good afternoon and thank you for such a kind review! We love having you as our repeat guest and thrilled you find the Holiday Inn Express Jacksonville hotel and team to be your choice for lodging. We strive to make everyone feel at home and enjoy their get away. We look forward to your next stay. Sincerely, Your Holiday Inn...

Galesburg, Illinois
Reviewed 13 February 2017

Such friendly staff and very clean place to stay. Very comfortable beds and very nice breakfast area. Highly recommended. The front desk staff were exceptionally helpful. Recommended nice places to eat as well as local things to see while we were visiting family in the area.

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Helpful?
Thank vancars
Nacogdoches, Texas
Reviewed 5 February 2017 via mobile

Visited friends over the weekend in Jacksonville and chose this property based on reviews. Nice property with very comfy beds & pillows of varying softness ! The cinnamon rolls at breakfast were delicious. Will definitely stay again when in the area.

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Helpful?
Thank Jennifer H
Shannon W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Good morning Jennifer H. We are thrilled you took the time to review our beautiful facility and enjoyed your stay from the beds all the way through breakfast. I have to admit - our cinnamon rolls are probably the best I have tasted! :) Our team takes great pride in the cleanliness and coziness of our hotel. We want our...

Pioneer
Reviewed 13 November 2016 via mobile

Great friendly service, cleanest rooms and facility!!! Noted swimming pool is handicap accessible. Very nice breakfast hostess in the dining area that kept food stocked and dining areas clean. Definitely recommend this hotel.

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Helpful?
1Thank Cynthia C
Shannon W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Cynthia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed our wonderful amenities and your stay with us. It's something our staff takes great pride in and gives us the reward when we know our guests have enjoyed their stay. Thank you so much for taking a moment of your time to provide us...

Jacksonville, Texas
Reviewed 5 November 2016 via mobile

Very clean and friendly service. I had over flow family stay here and they where very pleased. Loved the staff and the rooms were modern and comfortable. Coffee and Breakfast was satisfactory too, especially for the price!

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Helpful?
Thank rhondatxs
Shannon W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Rhonda, Thank you so very much for your wonderful review after your satisfied stay with us. It is very rewarding to our team when we know that our guests have enjoyed their stay from the moment of check in through check out. I do hope you will stay with us again in the near future. Thank you again for taking...

Fort Worth, Texas
Reviewed 13 October 2016

This hotel is setback from the highway by the parking lot. The rooms are clean, adequate sized. The baths are average size and have the rain shower head. The breakfast area is clean and there is a nice space between tables. The breakfast is typical holiday inn,with hot sweet rolls, pancakes(make tour self),eggs,breakfast meat, gravy, biscuits, etc. No USA Today...

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Helpful?
Thank larry h
HolExpJv, Front Desk Attendant at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for your review and the great feedback it provides us. We're happy you chose our hotel for your stay here in Jacksonville. The staff here hopes that you enjoyed your stay and we're looking forward to welcoming you again as a guest in our hotel. Cheyenne Newland Holiday Inn Express

Flower Mound, Texas
Reviewed 27 September 2016

Stayed here while visiting the Texas State Railroad in Rusk, TX. The hotel was very clean and comfortable. The staff were all very friendly and informative as this was my first stay in the area. We enjoyed our stay and would highly recommend this hotel.

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Helpful?
Thank Carpenji
HolExpJv, Front Desk at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Hello Carpenji, Thank you for taking some time out to give us some feed back about your recent stay. We are so glad to hear you had a great experience here at our Holiday inn Express. You guys did pick a great adventure with the Texas Rail Road. We appreciate the great feed back, hope to see your family soon....

The Colony, Texas
Reviewed 26 September 2016

This hotel has gone beyond the 5 rating to at least a 6. When we arrived we were warmly greeted and my priority status was recognized, communicated to me, and a room upgrade delivered with out delay. The hotel was spotless and the room was spacious and very very comfortable. The staff was amazing in their attention to detail and...

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Helpful?
Thank Xanadu345
Shannon W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Wow Xanadu345! You have made our day! Thank you for the amazing feedback and letting us know how much you enjoyed your stay with us. Our team takes great pride in ensuring your stay is top notch from the moment of reservation and check in, during your stay and at time of check out. We look forward to you visiting...

THE COLONY, United States
Reviewed 24 September 2016

I have staid at a lot of hotels in all levels of service and luxury and I have never found one cleaner than this one. Everything was above expected levels. I would recommend this property to anyone with no reservations.

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Helpful?
Thank Paul S
Katy, Texas
Reviewed 1 September 2016 via mobile

We were charged $50, because they said we took a pillow. We didn't even like their pillows. Jennifer told me i would get a refund, but 30 days later, & still no refund. The employees are uninformed & not trained well. Choose another place. You will be happy you did!!!!

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Helpful?
Thank B3915NMdonnas
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Dear B3915NMdonnas, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Jacksonville

Address: 1923 S Jackson St, Jacksonville, TX 75766-5851
Region: United States > Texas > Jacksonville
Price Range: €76 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Hotel And Suites Jacksonville
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Jacksonville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an evan number room, these are in the back away from the road and look out on a green belt and homes”
 of 5 bubbles larryh351, 13 Oct 2016 | Read review
“Lower the number the closer the only one Elevator. Which if this Motel had a negative that would be it. :-)”
 of 5 bubbles B5597LEpauls, 24 Sep 2016 | Read review
“Ground floor facing back of property”
  • View from our window.
 of 5 bubbles MorgansInTennessee, 10 Apr 2016 | Read review
“Ground floor room adjoining the lobby was convenient and quiet”
 of 5 bubbles highflight, 18 Jan 2016 | Read review
“Get a room on the opposite side of the building from the highway.”
 of 5 bubbles carls895, 15 Dec 2015 | Read review
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