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Generally, I was very satisfied with my stay in Quality Inn.
I had a big room, divided in a part designed as a living room and a sleeping room part.
The bed was very comfortable.and I really enjoyed the time, I spent in my room....More
Thank Melanie L
Response from Josiah M, General Manager at Quality Inn & Suites DFW Airport SouthResponded 3 weeks ago
We thank you for sharing your guest experience.
We use various fragrances throughout the hotel every month. We've received numerous compliments regarding the scents but we will continually evaluate response on deciding which scents are welcomed. This is also the case for breakfast items.
Front desk staff very unfriendly, no sense of customer service: Check in took 10 minutes, no big deal. Stayed for 2 nights. The room was never made up after the first night (check the attached pics). On the second evening, at 8:30PM somebody opened my...More
Response from Quality I, General Manager at Quality Inn & Suites DFW Airport SouthResponded 22 January 2018
I am terribly sorry to be informed of your guest experience. I have investigated the events of your stay and spoken with our staff.
Your room was not serviced the following day because of the do not disturb sign. 1pm is our cutoff time to...More
Staff/front desk was very friendly, best part of stay was check in. She greeted with a smile and was very helpful in providing us food delivery options. Room was musky and smelled of stale smoke. Window faced Whataburger drive through...heard cars and their music going...More
The hotel is close to the airport, and offers free transportation to and from. If, like me, you need just a night's sleep, it will do. But the facilities are very simple, and old. The free breakfast is not worth it. The staff can't care...More
Response from Quality I, General Manager at Quality Inn & Suites DFW Airport SouthResponded 28 December 2017
I am sorry to be informed of your stay. We truly care about the happiness of all of our guests. The issues had not been presented to us. We carry a wide assortment of breakfast items and we are always looking for recommendations to improve...More
We had to be in the Irving area for several nights. Quality Inn was a wonderfully affordable option for us. This particular hotel was nicer than most I have seen of this brand. Our room was spacious and comfortable. All of the hotel staff were...More