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First off took forever to check in, I appreciate its busy but the guy on reception was too busy complaining about his sugar levels.
Secondly, he didn't give me my extra points or water for being a platinum IHG member.
Thirdly, the rooms haven't changed...More
Response from Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport EastResponded 20 June 2016
I'm very sorry to hear you had this bad experience on your stay, we have been doing some renovations on some areas, the rooms will start to remodel in the month of September, I will definitely talk to the front desk agent that checked you...More
I had an unexpected overnight at IAH due to a delayed flight and was booked at the Holiday Inn Express near IAH. The shuttle arrived quickly to get to the hotel and check in was easy. The room was kind of dirty and the sheets...More
1 Thank Brad B
Response from Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport EastResponded 16 June 2016
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We have several taxi phones...More
This hotel in need of renovation. Rooms really lacking in the Holiday Inn Express theme of modern and fresh. Hotel staff nice.Not in the nicest part of town, for sure, but it is convenient to highway and there are a few decent restaurants nearby and...More
Response from Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport EastResponded 8 June 2016
We are sorry to hear you did have an inconvenient stay, we will begin in September or October to start a renovation, we hope we can host you next time on your next visit, and we appreciate your comments, plese let me know if there...More
Check in, put your head down, check out. That's about it, with one exception. Mande the night manager was extremely nice, helpful and always ready to assist. Trying to find a good restaurant around the a/p, nothing much but, he tried very hard and provided...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Houston Bush Intercontinental Airport EastResponded 11 June 2016
Thank you for taking the time to write a review of our hotel. I am pleased to know that you found our staff to be helpful. On the other hand, it is regrettable that you only found our property to be at its...More
If you are looking for poor customer service at the front desk - this is the hotel for you. This is an example of bad hotel service when booking through a third party.
As for the hotel room - old and tired. Not worth what...More
Response from Margarita G, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport EastResponded 4 May 2016
Thank you for your feedback regarding your recent visit at our hotel, and please accept our sincerest apologies, for any inconvenience you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to...More
US$97 - US$137 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Texas Gulf Coast >
Also Known As
Holiday Inn Express Houston Bush Intercontinental Airport East Hotel Humble ,
Response from Margarita G | Property representative |
We have our complimentary shuttle service that will start at 4:30am everyday. The night prior to your departure we will sign your room up for the shuttle service to IAH airport. Should you have any further... More
We have our complimentary shuttle service that will start at 4:30am everyday. The night prior to your departure we will sign your room up for the shuttle service to IAH airport. Should you have any further questions or need assistance booking a room please call us at 281-446-9997 and our front desk agents will be more then happy to assist you.