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Westin Oaks Houston at the Galleria

Westin.comUS$256*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Westin Oaks Houston at the Galleria
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721 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Oaks Houston at the Galleria
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Showing 651: English reviews
Austin, Texas
Reviewed 23 July 2014

My boyfriend and I were in town for a planned visit to MD Anderson Cancer Center. Since this can sometimes be a very nerve-wracking experience for me, I decided to try and make it fun by turning it into a date night. Angelica in guest services made our stay so special! When I called to see if I could make...

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Helpful?
1Thank Andi G
Kalyn W, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Andi G, We appreciate your 5-star review of the Westin Oaks! Thank you for your kind words in regards to our staff. It thrills us to hear that we were able to provide you with a memorable experience by displaying personalize instinctive service. We strive in creating a relaxing and rejuvenating atmosphere to unwind and we are elated that...

Reno, Nevada
Reviewed 21 July 2014 via mobile

It wasn't quite the level I had expected for a Westin, but over all nice. It's missing snacks, TV channel guide, the bath was not the lux feel that I've come to expect from a Westin. One more thing some form of art or color in the halls would add a lot in my opinion. It was clean, and the...

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Helpful?
Thank Kathiang
Kalyn W, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Kathiang, Thank you for taking the time in providing us with your candor. We appreciate all guest feedback as it allows us the opportunity to improve. We are glad that over all your stay was satisfying and you enjoyed our relaxing and tranquil rooms. We do provide a menu for our refreshment centers so you can customize you snacks...

Kilgore
Reviewed 19 July 2014

I reserved this hotel through Hotwire and I got a good deal. $109.00 for the night. My check in was painless and the room was great with a nice view and being attached to the Galleria was a perk. I do have 2 gripes though. 1st is internet access. For some reason the Westin's want to charge you for their...

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2Thank AlanAN70
Manila, Philippines
Reviewed 15 July 2014

This was a huge disappointment for a Westin property. There were no telephone by the bed, no slippers, no snacks or drinks in the ref, no hotel directory in the room, and no turndown service. The soap was shaped so that it was very difficult to hold, and the bathroom was slippery. I guess Westin is cost-cutting! The only really...

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Helpful?
2Thank jledesma
Kalyn W, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear jledesma, We greatly appreciate your response about your recent stay at the Westin Oaks. We aim in providing our guest with a comfortable and refreshing atmosphere and apologize that we did not accomplish this for you. We regret that the location of our phone, on the desk, was an inconvenience and we did not communicate well the location of...

Dallas, Texas
Reviewed 14 July 2014

Very much still enjoy this property! Very convenient for business plus has other amenities and connected to the Galleria. Spacious, nice rooms. Good service. Could perhaps add some more plugs in the room and also USB Porsche for smartphones and more products in bathrooms. Comfortable beds.

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Helpful?
Thank Herb G
Kalyn W, Guest Relations Manager at Westin Oaks Houston at the Galleria, responded to this review

Dear Herb G, Thank you for the kind comments regarding your recent stay at Westin Oaks. We are glad that you experienced our personalized instinctive service and pleased that you enjoyed our Westin Heavenly beds that are crafted for relaxing and refreshing comfort. We appreciate your valuable feedback and spoke to the engineering department in regards to adding more plugs...

Paris, France
Reviewed 11 July 2014

Good location for conference, the Roof on 21 floor was a versatile venue. Rooms are nice. Breakfast set up is a little strange in a restaurant accessed from the mall but nice menu (no buffet). The mall is great for shopping and even has it's own ice rink. Staff were friendly but many didn't speak English. Overall though a nice...

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Helpful?
Thank oakleyrd
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Oakleyrd, We greatly appreciate you for taking out the time to provide us with valuable feedback. We are glad to hear that you enjoyed aspects of our property such as the meeting rooms and the great views they provide. We also are thrilled you found our menu nourishing, which includes an abundance of Superfoods that produce overall wellness. Thank...

Abbeville, LA
Reviewed 11 July 2014

I have never a terrible rating before. I read some of the other negative comments and sad to say but I believe them. First, let me say I stayed here about two months ago and had a negative experience but bc in the past I have had such good experiences I thought I should give it one more try. I...

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Helpful?
2Thank 123forme
Kalyn W, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear 123forme, Thank you for taking the time to review your recent stay as well as previous stays at the Westin Oaks. We greatly appreciate your kind comments on the exceptional performance of our bellman and valet service. On the other hand we sincerely regret the inconveniences you endured and apologize for not providing you with the true Westin experience....

Baton Rouge, Louisiana
Reviewed 9 July 2014 via mobile

This hotel is a nasty And run down hotel. I got locked in a bathroom and had to have the door kicked In. Not to mention that we have virtually no hot water for any of the 2 days of our stay. I wouldn't stay here again for all the money in the world. gross. This hotel needs to be...

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Helpful?
3Thank LukeS97
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear LukeS97, Thank you for bringing this occurrence to our attention. We thrive to provide you with an overall satisfying service and it is disappointing to know that we did not fulfill this commitment. We would like to sincerely apologize for all the inconveniences you encountered. We want to resolve these maintenance issues immediately. Please email us at your earliest...

New York City, New York
Reviewed 8 July 2014

Great choice f you need to be in or near the Galleria in Houston. It is very well priced, with large, clean rooms, nice well appointed bathrooms and a good security system for the elevators. The staff is OK, not particularly well trained but not awful either.. To get to the restaurant you have to go out into the Galleria...

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Helpful?
Thank PeterMmetroNY
Kalyn W, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear PeterMmertoNy, Thank you for your valued feedback and uplifting comments about the Westin Oaks. We are thrilled to hear that you enjoyed aspects of our property such as the room/bathroom standards and renewed elevators made to secure and eliminate disturbances. We strive for personalized instinctive customer service and reviewed your comment as a necessity to coaching our staff. We...

Corpus Christi, Texas
Reviewed 2 July 2014

I knew going into our two night stay at the Westin Oaks, that it wouldn't be one of the best places to stay in Houston because of the reviews on TripAdvisor. But we decided to stay anyway because of it's location - in the Galleria. The lobby of the hotel is beautiful and a bit misleading. It's nicely decorated, and...

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Helpful?
2Thank Amanda M

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria District and offers the perfect setting for those who are seeking the ultimate in leisure, dining and entertainment. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd., Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: €123 - €291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#36 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
6 questions
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Westin - put "closed pool" on your website and info the toll free agents”
yesyes111, 8 May 2017 | Read review
“location in galleria mall good for shoppers!!”
nealm841, 12 Apr 2017 | Read review
“Floor 20 was terribly musty smelling so if you have allergies - ask for a different floor.”
Txfamily8, 31 Mar 2017 | Read review
“Get a view of downtown”
212eda, 20 Jan 2017 | Read review
“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
128kodak, 22 Nov 2016 | Read review
5 of 5
Westin.com
US$256* /night
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HotelQuicklyUS$304
PricelineUS$254
Booking.comUS$256
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Prices are for 1 room, 2 adults
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